Senior Help Desk Technician Resume

SUMMARY:

I am an Confidential with over 15 years of experience. I have been deployed 3 times. I have been to Saudi Arabia, Iraq, and Afghanistan. Help Desk Technician experience. I have acquired Call Center experience. Operating the switches, routers, and cisco phones on the network for communications. Running Coaxial and Ethernet cables, where needed. Troubleshoot Hardware including desktops, laptops, and printers, hand held devices, scanners, and any electronic devices. Presenting a PowerPoint presentation to higher up regarding any IT issues.

TECHNICAL SKILLS:

Hardware: PC, Laptop, Copier, Fax Machine, Printer, Scanner, Router, Switch, Hub, Handheld Devices

Software: Microsoft Excel, Microsoft Word, Microsoft Power Point, MS Dos, Windows 95, Windows 98, Windows ME, Windows 2000, Windows XP, Windows Vista, Corel Word Perfect, Lotus 1 - 2-3, H. Confidential . Confidential .L. (web publishing), Internet Explorer, Microsoft Outlook Express, Microsoft Outlook, Microsoft Exchange Server, Linux OS from Ubuntu, Microsoft Visual Basic, Fortran, C++ Basic, Windows Mail, Hyperterminal, Putty Terminal, Microsoft Visio, Active Directory, Power Shell; Familiar with the following ticketing systems Remedy, Service Manager, and Home Port.

WORK EXPERIENCE:

Confidential

Senior Help Desk Technician

Responsibilities:

Assist the Confidential with computer repair issues.
Assisted VIPs with any IT related issues.
Assist the Confidential with handheld repair issues.
Assist the Confidential with printer repair issues.
Work in Active Directory to Associate software to machines, work with the Confidential accounts, and work with email accounts with outlook.
Troubleshooting any internet/website issues.
Providing excellent customer service in person, or on the phone.
Installation of the following Computer equipment: Scanners, Printers (network/stand alone), Fax machines, Monitors, Docking Stations, Laptops, Desktops, and computer peripherals.

Confidential

Field Service Technician

Responsibilities:

Assist the Confidential with computer repair issues.
Assisted VIPs with any IT related issues.
Assist the Confidential with handheld repair issues.
Assist the Confidential with printer repair issues.
Work in Active Directory to Associate software to machines, work with the Confidential accounts, and work with email accounts with outlook.
Troubleshooting any internet/website issues.
Providing excellent customer service in person, or on the phone.
Ordering parts for computers, and provided information to customers concerning their computer

Confidential

Internet Representative

Responsibilities:

Assisted customers with the Confidential & Confidential website
Troubleshooting any website issues and providing excellent customer service to the customers on the phone

Confidential

Customer Service/IT Executive

Responsibilities:

Troubleshooting customer's networks via phone
Provided customer service to callers

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