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Document Manager Resume

SUMMARY:

  • As a dedicated customer care and account services professional, I believe in a holistic approach to exceeding customer expectations while adding value to my employer.
  • Helping to build, sustain, and improve customer service and account management infrastructures is my passion.
  • Excellent writing, speaking, active listening, and customer service skills.
  • Logic, reasoning, and creative problem - solving expertise.
  • Fast learner with knowledge of several records management software packages as well as MS Office.
  • Organized and careful when following company procedures and systems.
  • Proficient in compiling, coding, categorizing, calculating, tabulating, auditing, and/or verifying data.
  • Skilled in developing specific goals and plans to prioritize, organize, and accomplish personal work as well as the work of others.

PROFESSIONAL EXPERIENCE:

Document Manager

Confidential

Responsibilities:

  • Managed onboarding,, and work efforts of entry-level office personnel.
  • Maintained awareness of software issues due to implementation of new program.
  • Identified and addressed major needs for process improvement for over 5,000 patients, yielding more efficient overall retrieval and operating processes.

Customer Service Account Manager

Confidential

Responsibilities:

  • Managed over 200 client accounts for organizational professionals
  • Described services, products, and customizing capabilities to prospective clients
  • Created and relayed work orders to work crews and supervisors throughout assigned territories
  • Established as the business location “go-to” customer service representative for difficult accounts

Dispatch Warehouse Assistant

Confidential

Responsibilities:

  • Received and cataloged shipments of archived documents for storage
  • Processed work orders and customer enquiries regarding accounts
  • Routed drivers to client locations for deliveries and pick-ups of documents
  • Loaded and unloaded archived materials in the warehouse, storing them in an orderly and retrievable manner

Customer Service Representative

Confidential

Responsibilities:

  • Operated heavy machinery to set up sales floor merchandise in an orderly, customer-friendly way
  • Assisted customers in locating and selecting appropriate products to solve their concerns
  • Audited shipments of merchandise to ensure that invoices and packing slips were correct

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