Document Manager Resume

SUMMARY:

As a dedicated customer care and account services professional, I believe in a holistic approach to exceeding customer expectations while adding value to my employer.
Helping to build, sustain, and improve customer service and account management infrastructures is my passion.
Excellent writing, speaking, active listening, and customer service skills.
Logic, reasoning, and creative problem - solving expertise.
Fast learner with knowledge of several records management software packages as well as MS Office.
Organized and careful when following company procedures and systems.
Proficient in compiling, coding, categorizing, calculating, tabulating, auditing, and/or verifying data.
Skilled in developing specific goals and plans to prioritize, organize, and accomplish personal work as well as the work of others.

PROFESSIONAL EXPERIENCE:

Document Manager

Confidential

Responsibilities:

Managed onboarding,, and work efforts of entry-level office personnel.
Maintained awareness of software issues due to implementation of new program.
Identified and addressed major needs for process improvement for over 5,000 patients, yielding more efficient overall retrieval and operating processes.

Customer Service Account Manager

Confidential

Responsibilities:

Managed over 200 client accounts for organizational professionals
Described services, products, and customizing capabilities to prospective clients
Created and relayed work orders to work crews and supervisors throughout assigned territories
Established as the business location “go-to” customer service representative for difficult accounts

Dispatch Warehouse Assistant

Confidential

Responsibilities:

Received and cataloged shipments of archived documents for storage
Processed work orders and customer enquiries regarding accounts
Routed drivers to client locations for deliveries and pick-ups of documents
Loaded and unloaded archived materials in the warehouse, storing them in an orderly and retrievable manner

Customer Service Representative

Confidential

Responsibilities:

Operated heavy machinery to set up sales floor merchandise in an orderly, customer-friendly way
Assisted customers in locating and selecting appropriate products to solve their concerns
Audited shipments of merchandise to ensure that invoices and packing slips were correct