SUMMARY:

To obtain a position which gives me the opportunity to utilize the troubleshooting skills I have acquired to help others.

SKILLS:

• Cisco routers and switches Routing Protocols
• Experience troubleshooting issues with iSCSI/FC/CIFS/NFS protocols LAN/WAN
• Experience in Windows Server 2008 Environment MS Office Suite, Visio
• Install, configure and troubleshoot PC hardware and software Bilingual (Spanish)
• Excellent ability in building customer relationships
• SAN/NAS experience

EMPLOYMENT HISTORY:

Confidential, Lake Mary, FL

Technical Support Engineer

Responsibilities:

• Provide Support for Confidential executive companies around the world.
• Member of P1 response team assisting customers and alternate service providers in service outage scenarios.
• Also a member of special team troubleshooting hardware failures resulting in storage controller panics/failovers.
• Troubleshoot misconfiguration issues within Data ONTAP software.
• Communicate professionally and quickly to high level customers.
• Document case flow with precision and professionalism.

Confidential, Casselberry, FL

Manager

Responsibilities:

• Set up and maintain POS system which handles sales .
• Maintain inventory stocked and receive shipments of merchandise weekly without errors and on schedule.
• Ensure customer satisfaction by building great customer relationships and ensuring customer satisfaction.
• Manage the Payroll, Sign Checks of up and handle bank deposits weekly.
• Responsible for organizing the schedule for 14 employees on a weekly basis.