Technical Support Engineer Resume Lake Mary, FL - Hire IT People

SUMMARY:

To obtain a position which gives me the opportunity to utilize the troubleshooting skills I have acquired to help others.

SKILLS:

Cisco routers and switches Routing Protocols
Experience troubleshooting issues with iSCSI/FC/CIFS/NFS protocols LAN/WAN
Experience in Windows Server 2008 Environment MS Office Suite, Visio
Install, configure and troubleshoot PC hardware and software Bilingual (Spanish)
Excellent ability in building customer relationships
SAN/NAS experience

EMPLOYMENT HISTORY:

Confidential, Lake Mary, FL

Technical Support Engineer

Responsibilities:

Provide Support for Confidential executive companies around the world.
Member of P1 response team assisting customers and alternate service providers in service outage scenarios.
Also a member of special team troubleshooting hardware failures resulting in storage controller panics/failovers.
Troubleshoot misconfiguration issues within Data ONTAP software.
Communicate professionally and quickly to high level customers.
Document case flow with precision and professionalism.

Confidential, Casselberry, FL

Manager

Responsibilities:

Set up and maintain POS system which handles sales .
Maintain inventory stocked and receive shipments of merchandise weekly without errors and on schedule.
Ensure customer satisfaction by building great customer relationships and ensuring customer satisfaction.
Manage the Payroll, Sign Checks of up and handle bank deposits weekly.
Responsible for organizing the schedule for 14 employees on a weekly basis.