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Technical Support Engineer Resume

Lake Mary, FL

SUMMARY:

To obtain a position which gives me the opportunity to utilize the troubleshooting skills I have acquired to help others.

SKILLS:

  • Cisco routers and switches Routing Protocols
  • Experience troubleshooting issues with iSCSI/FC/CIFS/NFS protocols LAN/WAN
  • Experience in Windows Server 2008 Environment MS Office Suite, Visio
  • Install, configure and troubleshoot PC hardware and software Bilingual (Spanish)
  • Excellent ability in building customer relationships
  • SAN/NAS experience

EMPLOYMENT HISTORY:

Confidential, Lake Mary, FL

Technical Support Engineer

Responsibilities:

  • Provide Support for Confidential executive companies around the world.
  • Member of P1 response team assisting customers and alternate service providers in service outage scenarios.
  • Also a member of special team troubleshooting hardware failures resulting in storage controller panics/failovers.
  • Troubleshoot misconfiguration issues within Data ONTAP software.
  • Communicate professionally and quickly to high level customers.
  • Document case flow with precision and professionalism.

Confidential, Casselberry, FL

Manager

Responsibilities:

  • Set up and maintain POS system which handles sales .
  • Maintain inventory stocked and receive shipments of merchandise weekly without errors and on schedule.
  • Ensure customer satisfaction by building great customer relationships and ensuring customer satisfaction.
  • Manage the Payroll, Sign Checks of up and handle bank deposits weekly.
  • Responsible for organizing the schedule for 14 employees on a weekly basis.

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