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Computer Operator Resume

Newark, DE

SUMMARY:

  • The objective is to seeking a challenging position as a lead computer operator where I can utilize my experience to help reach company goals, and enhance my professional capabilities.
  • Install, repair and maintain computer hardware and peripheral equipment
  • Diagnose and resolve technical problems using customer service techniques Safely disassemble and reassemble a computer system
  • Use electronics test equipment and diagnostic software to troubleshoot systems faults. Install, configure and troubleshoot operating system software and applications.
  • Setup and administer a Novell NetWare network.

TECHNICAL SKILLS:

Software: MS Windows Vista, MS Window 2000, MS Window XP, MS Word 2007, MS Access, MS Excel, Remedy, MS DOS, and MS PowerPoint, C++, Visual Basic.

Hardware: IBM PCs and Compatibles, Network Peripheral, Hard/Floppy Drives, Memory Chips, Laser Printers, CD - ROMs, USB and Various Cabling.

WORK EXPERIENCE:

Confidential, Newark, DE

Computer Operator

Responsibilities:

  • Duties include the knowledge of NAS
  • Duties also include the removal of decommissioned severs from the master server.
  • The backups are monitored on NetBackup and Avatar systems.
  • Duties include manually running backups.
  • Duties also include the use of the SMARTS alert system.
  • This system the official tool use to indicate a backup failure or multiple failures.
  • It also lets us know if drive are down.
  • Duties also include assisting with global accounts.
  • For example, these often need our assistance in contacting IBM to fix a down drive.
  • The Remedy system is used here too.
  • Duties include writing procedures for our accounts.
  • For example if an account want us to now restore data, then a documentation has to be produced for the team on how to restore on this account.

Confidential, Ft Washington, PA

Computer Operator

Responsibilities:

  • Completed four years of college-level coursework in information technology.
  • Experience using What’s up Gold as an event-monitoring tool.
  • Experience using Remedy as Help Desk/Trouble-Ticket software
  • Able to provide status updates to management and changeover reporting to other shifts & departments
  • Duties include LAN/WAN infrastructure monitoring using HP Open view Network Node Manager and DEC Polycenter, and escalation by contacting the on-call administrator and using the Remedy/Picasso ticket tracking system.
  • System backups and recoveries are completed using Veritas Netbackup scheduling software.
  • Lotus Notes and DEC SLS (Storage Library System) are used for tape database maintenance and offsite storage.
  • Monitor all production and non-production systems in this multiple platform (DEC/VAX, HP, Windows, IBM mainframe, SAP) data center
  • Also experienced in the use of Auto Assist.
  • Duties include SAP password resets and accounts administration

Confidential, Voorhees, NJ

System operator

Responsibilities:

  • A self-starter with good interpersonal skills.
  • Interfaced with management, technical, and operator personnel.
  • Completed four years of college-level coursework in information technology.
  • Experience using What’s up Gold as an event-monitoring tool.
  • Experience using Remedy as Help Desk/Trouble-Ticket software.
  • Posses a working knowledge of the Solaris OS, including basic navigation and commands.
  • Posses a working knowledge of Windows Operating Systems: 98, 2000, XP and Microsoft Office applications.
  • Posses an understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
  • Prior alert escalation experience, including paging; e-mails; cell/home calling.
  • Able to review log files, encapsulate (tar, gzip) and transport (ftp)
  • Able to run jobs, confirm completion, reporting; printing tasks triggered by jobs
  • Able to work unsupervised and work well in a team.
  • Able to provide status updates to management and changeover reporting to other shifts & departments.
  • Must be able to write incidents reports & keep a timeline of events during outage periods.
  • Organized with the ability to multitask.
  • Able to follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.
  • Punctual when reporting for shifts.
  • Able to work/cover other shifts during holidays; staffing shortages; emergency cases.
  • Flexible with schedule.

Confidential, Moorestown, NJ

Computer Operator

Responsibilities:

  • Maneuvering classified and unclassified government files from one global or local server to another using UNIX commands, such as telnet, rlogin, and ftp.
  • Maneuvering files using sudo accounts In order to change ownerships and permissions.
  • Using Unix commands and command prompt to initiate daily backups at specified times.
  • Used Veritas software to initiate backups
  • Mounting classified and unclassified tapes so that customers can write to or read from the tapes by initializing and allocating space.
  • Retrieving classified email from customer’s classified out accounts to recipients on classified emails accounts and from classified emails accounts to classified in accounts following a specified path.
  • Followed procedures to transfer classified files to unclassified accounts.
  • Keeping up with scheduled email requests to perform system backups.
  • Answered after hours local and global help desk calls using the Remedy software.
  • Used on-call schedules and verizon electronic paging system to notify on call personnel of business critical calls.
  • Provided detailed turnover status for other shifts and management.

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