Computer Operator Resume
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Newark, DE
SUMMARY:
- The objective is to seeking a challenging position as a lead computer operator where I can utilize my experience to help reach company goals, and enhance my professional capabilities.
- Install, repair and maintain computer hardware and peripheral equipment
- Diagnose and resolve technical problems using customer service techniques Safely disassemble and reassemble a computer system
- Use electronics test equipment and diagnostic software to troubleshoot systems faults. Install, configure and troubleshoot operating system software and applications.
- Setup and administer a Novell NetWare network.
TECHNICAL SKILLS:
Software: MS Windows Vista, MS Window 2000, MS Window XP, MS Word 2007, MS Access, MS Excel, Remedy, MS DOS, and MS PowerPoint, C++, Visual Basic.
Hardware: IBM PCs and Compatibles, Network Peripheral, Hard/Floppy Drives, Memory Chips, Laser Printers, CD - ROMs, USB and Various Cabling.
WORK EXPERIENCE:
Confidential, Newark, DE
Computer OperatorResponsibilities:
- Duties include the knowledge of NAS
- Duties also include the removal of decommissioned severs from the master server.
- The backups are monitored on NetBackup and Avatar systems.
- Duties include manually running backups.
- Duties also include the use of the SMARTS alert system.
- This system the official tool use to indicate a backup failure or multiple failures.
- It also lets us know if drive are down.
- Duties also include assisting with global accounts.
- For example, these often need our assistance in contacting IBM to fix a down drive.
- The Remedy system is used here too.
- Duties include writing procedures for our accounts.
- For example if an account want us to now restore data, then a documentation has to be produced for the team on how to restore on this account.
Confidential, Ft Washington, PA
Computer Operator
Responsibilities:
- Completed four years of college-level coursework in information technology.
- Experience using What’s up Gold as an event-monitoring tool.
- Experience using Remedy as Help Desk/Trouble-Ticket software
- Able to provide status updates to management and changeover reporting to other shifts & departments
- Duties include LAN/WAN infrastructure monitoring using HP Open view Network Node Manager and DEC Polycenter, and escalation by contacting the on-call administrator and using the Remedy/Picasso ticket tracking system.
- System backups and recoveries are completed using Veritas Netbackup scheduling software.
- Lotus Notes and DEC SLS (Storage Library System) are used for tape database maintenance and offsite storage.
- Monitor all production and non-production systems in this multiple platform (DEC/VAX, HP, Windows, IBM mainframe, SAP) data center
- Also experienced in the use of Auto Assist.
- Duties include SAP password resets and accounts administration
Confidential, Voorhees, NJ
System operator
Responsibilities:
- A self-starter with good interpersonal skills.
- Interfaced with management, technical, and operator personnel.
- Completed four years of college-level coursework in information technology.
- Experience using What’s up Gold as an event-monitoring tool.
- Experience using Remedy as Help Desk/Trouble-Ticket software.
- Posses a working knowledge of the Solaris OS, including basic navigation and commands.
- Posses a working knowledge of Windows Operating Systems: 98, 2000, XP and Microsoft Office applications.
- Posses an understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
- Prior alert escalation experience, including paging; e-mails; cell/home calling.
- Able to review log files, encapsulate (tar, gzip) and transport (ftp)
- Able to run jobs, confirm completion, reporting; printing tasks triggered by jobs
- Able to work unsupervised and work well in a team.
- Able to provide status updates to management and changeover reporting to other shifts & departments.
- Must be able to write incidents reports & keep a timeline of events during outage periods.
- Organized with the ability to multitask.
- Able to follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.
- Punctual when reporting for shifts.
- Able to work/cover other shifts during holidays; staffing shortages; emergency cases.
- Flexible with schedule.
Confidential, Moorestown, NJ
Computer Operator
Responsibilities:
- Maneuvering classified and unclassified government files from one global or local server to another using UNIX commands, such as telnet, rlogin, and ftp.
- Maneuvering files using sudo accounts In order to change ownerships and permissions.
- Using Unix commands and command prompt to initiate daily backups at specified times.
- Used Veritas software to initiate backups
- Mounting classified and unclassified tapes so that customers can write to or read from the tapes by initializing and allocating space.
- Retrieving classified email from customer’s classified out accounts to recipients on classified emails accounts and from classified emails accounts to classified in accounts following a specified path.
- Followed procedures to transfer classified files to unclassified accounts.
- Keeping up with scheduled email requests to perform system backups.
- Answered after hours local and global help desk calls using the Remedy software.
- Used on-call schedules and verizon electronic paging system to notify on call personnel of business critical calls.
- Provided detailed turnover status for other shifts and management.