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Help Desk Support Resume

Washington, DC

GENERAL EXPERIENCE:

Help Desk Support

Confidential, Washington, DC

Responsibilities:

  • Perform tier 1 helpdesk functions and administrative tasks
  • Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
  • Maintain excel reports for tracking projects
  • Provide support for 4000+user system by facilitating user registration and granting user access rights

Help Desk Support

Confidential, Washington, DC

Responsibilities:

  • Perform tier 1 helpdesk functions and administrative tasks
  • Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
  • Maintain excel reports for tracking projects
  • Provide support for 4000+user system by facilitating user registration and granting user access rights

Network Administrator/Help Desk Support

Confidential, Lanham, MD

Responsibilities:

  • Perform tier 1 helpdesk functions and administrative tasks
  • Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
  • Maintain excel reports for tracking projects
  • Provide support for 4000+user system by facilitating user registration and granting user access rights
  • Maintained Confidential network of more than 30 computers
  • Installed hardware and software on computers
  • Converted files, such as Doc to PDF, PDF to Doc, Wav to MP3
  • Troubleshot computer and/or network problems
  • Removed spyware and viruses

Help Desk Support

Confidential, Silver Spring, MD

Responsibilities:

  • Handled about 75 calls per day relating to connectivity and software problems
  • Provided support for Windows 98 SE and Blackberries

Residential Account Maintenance Agent

Confidential, Springfield, VA

Responsibilities:

  • Provided troubleshooting for issues on Confidential Docsis/Hybrid network and Windows workstations
  • Coordinated high volume of calls for internet and cable services
  • Maintained customer accounts, including coordinating with regional departments on trouble calls
  • Used Ping command to determine network usage and trace route reports to locate troubled routers
  • Configured the communications portion of Windows including dial - up networking and TCP/IP
  • Promoted from Internet Technical Support Analyst after approximately two years of employment

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