SUMMARY:

Self - motivated Information Technology Manager, experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs. Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff, volunteers, and directors.

COMPUTER SKILLS:

Languages:

Proficient in: Microsoft Office

Familiar with: SharePoint /FrontPage 2000

Software:

Database: Microsoft Access

Platforms: Microsoft Windows XP and Microsoft Windows 7, Windows Server 2008 R2, Windows Active Directory

EXPERIENCE:

Information Systems Manager

Confidential

Responsibilities:

• Maintained and monitored server rooms, wireless network and other server infrastructure.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Translated technical specifications into detailed product requirements.
• Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
• Delivered on-site IT and AV technical support for 24 staff.
• Provides communication and technical support for 28 people spanning 76 countries.
• Directs operations and maintenance on classified and unclassified networks
• Manages system requirements to include communications, logistics and finance
• Implements security updates and manages system inventory valued at $150,000

Client Systems Administrator

Confidential, Nevada

Responsibilities:

• Complied annual recommendations for end of Confidential year budgets.
• Created company's manual including and development.
• Provide Network and Computer assistance to over 3000+ members·
• Prioritized and delegated task, provided motivation and direction to create a positive work environment and ensure accurate, on time completion.
• Tracked office workflow and created monthly report for Headquarters review.
• Increased work productivity by creating database, power point slides and excel spreadsheets.
• Created and maintained a MS Access database to track, upgrade of new administrators.
• Led a team of 8 systems administrators during Headquarters Network consolidation.
• Acquired work load normally assigned to over 4 administrators, successfully maintained network integrity.
• Oversaw Network systems operations of programs for 40 clients
• Directed transportation, telephone control, and video teleconferencing
• Completed background investigation checks for childcare, volunteer programs and civilian employments
• Managed investigative case files to ensure proper processing from initiation to completion
• Manages receipt and distribution of both classified and unclassified correspondence
• Maintained 85% uptime on company networks through careful and preventative maintenance.
• Set up equipment for 42 employees, including installing cables and hardware.
• Installed software and operating systems on 70+ company computers.
• Set up and configured hardware and software on company equipment.
• Restored data, operating systems, files, documents and drivers.
• Built and repaired Hewlett Packard and Dell computers.
• Resolved computer hardware, software, printing, installation, word processing, email & O/S issues.
• Ordered necessary supplies and parts to repair malfunctioning hardware.