Hardware: IBM 3270, Adtran, Calix, AFC, Marconi, Litespan, MVS/ESA, IBM PC, MAC, hubs, routers, switches, bridges, servers - intranet/internet, client machines, HP printers.
Software: Citrix, Remedy, Ensemble, Cobol, Cobol II, CICS, DB2/SQL, C, Visual Basic 4.0, MVS/JCL, TSO/ISPF.MS/DOS, Windows (all versions) Workstation-Server/2000, Active Directory, MAC OS, Chrome OS, VSAM, IDCAMS, Microfocus Cobol/CICS, SYNCSORT, Microsoft Office/Exchange, Avaya
Concepts: Network maintenance and administration, WAN Topology with structured programming design and techniques, problem analysis and maintenance/debugging in batch, Internet connection maintenance, on-line and relational database applications, hardware/software problem-solving.
Experience: Network topology - WAN provisioning. structuring, setup, and maintenance, POTSVOIP, TCP/IP configurations proficiency, hardware/software installations and troubleshooting, server setup and maintenance, router/switch configurations and maintenance, printer configurations, installation and network administration, LAN/WAN proficiency. Citrix and Remedy as well.
Confidential, Newville, PA
- Windows and Chromebook laptop repair
- OS troubleshooting (Windows 7 - Windows 10, Chrome-OS)
- MS Office, Active directory, Google Administration
- Desktop building and new user setups
- Windows Mutlipoint server
- Smartboard setups
- Assess maintenance and ticketing
- TCP/IP Configurations
- Printer maintenance and troubleshooting
- Clearances: Act 151 Child abuse history, Act 34 PA State Criminal History
- Cont. Act 114 Federal Criminal History and Act 168 PA Dept of Education
Confidential, Carlisle, PA
- Sync troubleshooting
- TCP/IP configuration and troubleshooting
- DSLAM and REDBACK provisioning
- OS troubleshooting (Windows 95 - Windows 8, MAC OS 9-0SX)
- MS Office, advanced networking
- PC and peripheral troubleshooting
- RescueIT is advanced troubleshooting and problem solving involving.
- Installation/troubleshooting of printers, scanners, cameras, MP3 players, video/sound cards and networking equipment.
- PC tune up and advanced virus and malware troubleshooting/removal
- Bonded, VDSL, Fiber and BVDSL troubleshooting
- Video and phone support
Computer Software Support
- Setting-up home networks and/or adding a computer to an existing network
- Troubleshooting/repairing networks (computer crash, lock-up, unusual slowness, or Internet connectivity problems)
- Firewall support
- Configuring adapters for desktops, gaming consoles, media devices, etc.
- Remedy proficiency and VOIP systems
- Calix, Citrix, Adtran, Stinger, AFC Entrisphere proficiency