PROFESSIONAL EXPERIENCE:

Confidential

Senior Deployment Engineer

Responsibilities:

• Manage deployment teams and execute deployment planning
• Support of the Immigration and Customs Enforcement contract
• Perform site surveys
• OS migrations
• Technical documents creation (As - built, network design, site survey)
• Install and configure workstations, printers, servers, miscellaneous peripherals
• Installation of Windows 7, Windows Server 2003/2008, Netbackup, Backup Exec
• Install and configure switches (Layer 2/Layer 3) and routers
• Travel to CONUS and OCONUS sites to complete projects
• Create network design
• Assist junior engineers in development
• Lead engineer on circuit migrations (Customs and Border Protection to ICE); 287g/HIDTA (High Intensity Drug Trafficking Area) installations; Human Smuggling and Trafficking Center refresh; including other interdepartmental projects
• Provide end user support for post deployment activities

Confidential

Network Engineer

Responsibilities:

• Design and document large scale wireless networks (including 802.11 wireless environments) and supporting infrastructure. Perform site surveys and create bill of materials.
• Conduct and document detailed wireless site surveys.
• Troubleshoot network connectivity issues and outages in a wired (802.3) and wireless (802.11) TCP/IP network.
• Identify and recommend mitigation strategies for network threats and risks.
• Create and maintain configuration documentation for networks.
• Lead and execute projects.
• Identify when external resources are required to complete assigned tasks.
• Lead and manage subcontractors on job sites as required.

Confidential

Deployment Engineer

Responsibilities:

• Perform site surveys and create bill of materials
• Technical documents creation (As-built, network design, site survey)
• Install and configure workstations, printers, servers, miscellaneous peripherals
• Install and configure switches (Layer 2/Layer 3) and routers
• Create implementation BOM
• Create network design
• ATLAS Pilot - Test, implement, troubleshoot Enterasys equipment in existing ICE infrastructure
• Built and supported the Border Enforcement Security Taskforce control center
• Built and configured 4 Mobile Processing Vehicles
• Deployment planning and manage deployment teams
• Assist junior engineers in development
• Lead engineer on circuit migrations (Customs and Border Protection to ICE); 287g/HIDTA (High Intensity Drug Trafficking Area) installations; Human Smuggling and Trafficking Center refresh; including other interdepartmental projects
• Provide end user support for post deployment activities

Confidential

PC Support Specialist

Responsibilities:

• Support/troubleshoot users in Windows environment
• Install/maintain software, hardware, and peripherals
• Account creation/maintenance

Confidential

Technician/Security Analyst

Responsibilities:

• Backbone upgrade of Counselor Affairs network
• Network security lock down.
• Discovered weaknesses and corrected them by restricting access to systems, revoking privileges, and reinstating necessary security policies
• Nation-wide workstation rollout project
• Deployed 14,000 systems over 18 months in multiple District Offices, Sub Offices, Application Support Centers, Asylum Offices, Life Acts, Regional Offices, Telephone Centers, Naturalization Offices across the US including the National Benefits Center and the National Records Center
• Re-imaged, removed excess, deployed systems, deployed peripherals, configured systems, installed applications, installed hardware, created documentation, backed up data, restored data, built server racks, installed servers, troubleshot issues, installed UPS, trained users, trained technicians
• Performed project management tasks:
• Performed requirement analysis, site surveys and created corresponding reports
• Created site survey and deployment schedules
• Managed and planned deployment activities including hiring technicians, task allocation, GSA compliance, ordering tools and supplies, waste removal management, data disposition and equipment destruction, quality assurance, customer invoicing
• Supervised, trained, and managed time reporting of 10-30 technicians per site
• Created/tracked delivery orders
• Asset/inventory management
• Made team travel arrangement
• Kept relationships with local charities, schools and organizations who accepted or recycled old equipment
• Took role of team lead on many sites

Confidential

LAN Administrator

Responsibilities:

• Supported small office of 15 users
• Troubleshot user/network issues
• Created/maintained user accounts

Confidential

Technical Support

Responsibilities:

• Over saw and coordinated the backing up, imaging, and migration of 3700 DLA workstations and laptops
• Created procedure/operations forms
• Assisted with helpdesk/desktop support operations
• Provided technical assistance to DLA system users and Defense Energy Support Center users
• Responded request by phone and in person
• Supported installations, configurations, troubleshooting of the XP operating system
• Trained technicians on migrations and installations

Confidential

Imaging Technician

Responsibilities:

• Sub contractor to Confidential
• Assisted in the Justice Communications Operations Network(JCON) deployment
• Traveled to Marshal district offices and sub-offices over the US and US territories
• Responsible for: backing up data of users, performing necessary updates, installing XP operation system on workstations/laptops, installing JCON approved devices and software, configuring devices and software, troubleshooting errors and conflicts, assisting users on their initial logon processes

Confidential

Help Desk Support

Responsibilities:

• Contracted to Confidential
• Provided level 1 helpdesk support to Confidential employees
• Entered user issues into ticketing system
• Troubleshot phone in and walk-in user issues
• Imaged and installed systems for new employees

Confidential

Technician

Responsibilities:

• Assisted in building a virtual online map
• Digitally photographed buildings in and around the Confidential
• Compiled and backed up photographer data
• Transferred data to main office to be used in AutoCad