SUMMARY:

• IT professional with real - world customer-facing experience
• Possesses a verifiable track record of positive results, attention to detail and follow-through on complex issues
• NetBackup 4.X, 5.X, 6.X, 6.5 X. 7.0, 7.5 engineering and trouble-shooting skills
• Personnel and Project Management experience
• Teaching and developing NetBackup training classes
• Over 15 years of NetBackup experience

PROVEN PROFESSIONAL QUALITIES AND STRENGTHS:

• Technical Leadership
• Complex Projects
• Employee Motivation
• Articulate Communicator
• Team Building
• Quick Learner
• Relationship Building
• End User Focus
• Policies and Procedures
• Software Support Expert
• Technical Design
• Trainer

SELECTED TECHNICAL SKILLS:

• Microsoft Word, PowerPoint, Excel, Access, and Visio
• Adobe Photoshop and Adobe PageMaker
• NT, Win2k, Win3K
• NetBackup 4.5 & 5.X, 6.X, 6.5.X, 7.0, 7.5
• Confidential Appliances
• NetBackup Command Central
• NetBackup Vault
• SAN 6.0
• Arc serve 6.5

EMPLOYMENT HIGHLIGHTS:

Confidential, Skokie, Illinois

SR. NetBackup Consultant

Responsibilities:

• Upgraded Fortune 500 company NetBackup environment from NBU 5.1 to NBU 7.X, this was a very complex upgrade as their environment had several flavors of NetBackup,
• Performed many MSDP media server installations and have extensive knowledge of troubleshooting.
• Have done several NetBackup Master and Media server appliance installations and configuration for clients. Created custom documentation for installing appliances via the GUI or command line.
• Worked on a team that revamped the Health Check process, this included all documentation and tools used when performing health checks for customers.

Confidential, Englewood, Colorado

NetBackup Consultant

Responsibilities:

• Performed health checks for two different data centers. This included documenting all NetBackup policies for two large Data Centers.
• Ran audits of NetBackup environments for two large data centers. Removed over 250 NetBackup clients that were in duplicate policies. This reduced tape usage and reduction of backups significantly.
• Investigated slowness of NetBackup clients, and implemented multiplexing to speed up backup performance..

Confidential

Sr. Consultant

Responsibilities:

• Performed NetBackup health checks for several large customers.
• Completed a four master catalog merge project for a fortune 500 company.
• Excellent in writing documentation. Wrote NetBackup installation documents for several customers.
• Configured and troubleshooting of Data Domain OST in use with NetBackup.
• Willing to travel 100% if need be.

Confidential

Sr. Solutions Specialist

Responsibilities:

• Worked with customers on implementing NetBackup at their sites. This involved working with the customer on pre-engagement tasks and ensuring that the customer was ready for installing NetBackup.
• Created NetBackup architecture documents for customers. This involved documenting and created Visios for their NetBackup environment.
• Extensive experience regarding new installs and upgrades of NetBackup.
• Installed and configured all aspects of NetBackup.
• Familiar with Catalog merges and renaming of masters for both UNIX and Windows Platforms.
• Excellent troubleshooting and can find any resource regarding NetBackup. Able to understand what NetBackup is doing related to logs.
• Able to install NetBackup on any OS platform.
• Experienced on performing Disaster Recovery for NetBackup on windows platforms.
• Received training on custom scripting for VBR 6.5.
• Some experience scripting of NetBackup on windows platforms.
• Configured Data Domain to use NetBackup Open Storage plug-in.

Confidential

Senior Technical Support Engineer

Responsibilities:

• Monitoring of phone queue for inbound customer calls .
• Support of backup and data management software.
• Supported customer’s environment, hardware and networking including SCSI, tape devices, nic drivers, accounts, permissions.
• Supported customer’s configuration of DNS, WINS, and DHCP.
• Receive escalations from first and second line technicians.
• Created Technical documentation for knowledge base.
• Escalated cases to engineering for resolution of defects.
• Worked as a remote engineer.
• Extensive knowledge of NetBackup from 3.4 to 6.5.X

Confidential

Automation Engineer

Responsibilities:

• I was responsible for engineering backup and recovery hardware and software solutions which can be effectively and efficiently managed by IT Global Infrastructure organization.
• Provided 3rd level escalation for all of Confidential for Backup and Restore environments.
• Developed and instructed certification classes for over 250 Confidential personnel. This was completed via classroom and through WEBEX sessions.
• Lead engineer that developed the NetBackup 5.1 build for the Confidential environment. Created project plan, performed engineering and tested portions of the product, worked on a new DR method, as well as ran the project meetings.
• Lead engineer for Remote NDMP for NetBackup. Was responsible for all testing, configuration, and implementation into the Confidential environment.
• Experience with Command Central and Vault.

Confidential

Network Tech

Responsibilities:

• Responsibilities include administration of IT servers; this includes installation, repairs (HW/SW), troubleshooting, and changes.
• Provided support for WINS, DHCP, TCP/IP, and ARC serve.
• Responsibilities include coordination of hardware maintenance, and manage the implementation of software installations & upgrades.
• Maintained performance thresholds, schedule and monitor database maintenance functions; monitoring system performance and recommend tuning of the system for satisfactory response.
• Set server security in compliance with Information Security Policies.
• Monitored application and database space requirements and respond accordingly based on threshold requirements.
• Managed upgrade activities specific to customer availability requirements.
• Scheduled and monitored patch level installations.
• Backup Standards team lead:
• Took over the chair for this project.
• This team created standard levels of backup configurations, for all supported servers globally.

Confidential, Folsom, California

Content Expert

Responsibilities:

• Provided 2nd level support for all ARCserve, and was responsible for arc serve training for 1st level personnel.
• Created the ARCserve troubleshooting scripts to be used by frontline support.

Confidential, Folsom, California

Server Specialist

Responsibilities:

• Provided Microsoft NT 4.0 server 1st and 2nd level support “down the wire” for 2000+ servers worldwide.
• Tools used were Tivoli, SMS, and LANDesk. Provided support for WINS, DHCP, TCP/IP, and arc serve.
• Responsibilities include coordination of hardware maintenance, and manage the implementation of software installations & upgrades.
• Maintained performance thresholds, schedule and monitor database maintenance functions; monitoring system performance and recommend tuning of the system for satisfactory response.
• Set server security in compliance with Information Security Policies. Monitored application and database space requirements and respond accordingly based on threshold requirements.
• Managed upgrade activities specific to customer availability requirements. Scheduled and monitored patch level installations.