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Sr. Netbackup Consultant Resume

Skokie, IllinoiS

SUMMARY:

  • IT professional with real - world customer-facing experience
  • Possesses a verifiable track record of positive results, attention to detail and follow-through on complex issues
  • NetBackup 4.X, 5.X, 6.X, 6.5 X. 7.0, 7.5 engineering and trouble-shooting skills
  • Personnel and Project Management experience
  • Teaching and developing NetBackup training classes
  • Over 15 years of NetBackup experience

PROVEN PROFESSIONAL QUALITIES AND STRENGTHS:

  • Technical Leadership
  • Complex Projects
  • Employee Motivation
  • Articulate Communicator
  • Team Building
  • Quick Learner
  • Relationship Building
  • End User Focus
  • Policies and Procedures
  • Software Support Expert
  • Technical Design
  • Trainer

SELECTED TECHNICAL SKILLS:

  • Microsoft Word, PowerPoint, Excel, Access, and Visio
  • Adobe Photoshop and Adobe PageMaker
  • NT, Win2k, Win3K
  • NetBackup 4.5 & 5.X, 6.X, 6.5.X, 7.0, 7.5
  • Confidential Appliances
  • NetBackup Command Central
  • NetBackup Vault
  • SAN 6.0
  • Arc serve 6.5

EMPLOYMENT HIGHLIGHTS:

Confidential, Skokie, Illinois

SR. NetBackup Consultant

Responsibilities:

  • Upgraded Fortune 500 company NetBackup environment from NBU 5.1 to NBU 7.X, this was a very complex upgrade as their environment had several flavors of NetBackup,
  • Performed many MSDP media server installations and have extensive knowledge of troubleshooting.
  • Have done several NetBackup Master and Media server appliance installations and configuration for clients. Created custom documentation for installing appliances via the GUI or command line.
  • Worked on a team that revamped the Health Check process, this included all documentation and tools used when performing health checks for customers.

Confidential, Englewood, Colorado

NetBackup Consultant

Responsibilities:

  • Performed health checks for two different data centers. This included documenting all NetBackup policies for two large Data Centers.
  • Ran audits of NetBackup environments for two large data centers. Removed over 250 NetBackup clients that were in duplicate policies. This reduced tape usage and reduction of backups significantly.
  • Investigated slowness of NetBackup clients, and implemented multiplexing to speed up backup performance..

Confidential

Sr. Consultant

Responsibilities:

  • Performed NetBackup health checks for several large customers.
  • Completed a four master catalog merge project for a fortune 500 company.
  • Excellent in writing documentation. Wrote NetBackup installation documents for several customers.
  • Configured and troubleshooting of Data Domain OST in use with NetBackup.
  • Willing to travel 100% if need be.

Confidential

Sr. Solutions Specialist

Responsibilities:

  • Worked with customers on implementing NetBackup at their sites. This involved working with the customer on pre-engagement tasks and ensuring that the customer was ready for installing NetBackup.
  • Created NetBackup architecture documents for customers. This involved documenting and created Visios for their NetBackup environment.
  • Extensive experience regarding new installs and upgrades of NetBackup.
  • Installed and configured all aspects of NetBackup.
  • Familiar with Catalog merges and renaming of masters for both UNIX and Windows Platforms.
  • Excellent troubleshooting and can find any resource regarding NetBackup. Able to understand what NetBackup is doing related to logs.
  • Able to install NetBackup on any OS platform.
  • Experienced on performing Disaster Recovery for NetBackup on windows platforms.
  • Received training on custom scripting for VBR 6.5.
  • Some experience scripting of NetBackup on windows platforms.
  • Configured Data Domain to use NetBackup Open Storage plug-in.

Confidential

Senior Technical Support Engineer

Responsibilities:

  • Monitoring of phone queue for inbound customer calls .
  • Support of backup and data management software.
  • Supported customer’s environment, hardware and networking including SCSI, tape devices, nic drivers, accounts, permissions.
  • Supported customer’s configuration of DNS, WINS, and DHCP.
  • Receive escalations from first and second line technicians.
  • Created Technical documentation for knowledge base.
  • Escalated cases to engineering for resolution of defects.
  • Worked as a remote engineer.
  • Extensive knowledge of NetBackup from 3.4 to 6.5.X

Confidential

Automation Engineer

Responsibilities:

  • I was responsible for engineering backup and recovery hardware and software solutions which can be effectively and efficiently managed by IT Global Infrastructure organization.
  • Provided 3rd level escalation for all of Confidential for Backup and Restore environments.
  • Developed and instructed certification classes for over 250 Confidential personnel. This was completed via classroom and through WEBEX sessions.
  • Lead engineer that developed the NetBackup 5.1 build for the Confidential environment. Created project plan, performed engineering and tested portions of the product, worked on a new DR method, as well as ran the project meetings.
  • Lead engineer for Remote NDMP for NetBackup. Was responsible for all testing, configuration, and implementation into the Confidential environment.
  • Experience with Command Central and Vault.

Confidential

Network Tech

Responsibilities:

  • Responsibilities include administration of IT servers; this includes installation, repairs (HW/SW), troubleshooting, and changes.
  • Provided support for WINS, DHCP, TCP/IP, and ARC serve.
  • Responsibilities include coordination of hardware maintenance, and manage the implementation of software installations & upgrades.
  • Maintained performance thresholds, schedule and monitor database maintenance functions; monitoring system performance and recommend tuning of the system for satisfactory response.
  • Set server security in compliance with Information Security Policies.
  • Monitored application and database space requirements and respond accordingly based on threshold requirements.
  • Managed upgrade activities specific to customer availability requirements.
  • Scheduled and monitored patch level installations.
  • Backup Standards team lead:
  • Took over the chair for this project.
  • This team created standard levels of backup configurations, for all supported servers globally.

Confidential, Folsom, California

Content Expert

Responsibilities:

  • Provided 2nd level support for all ARCserve, and was responsible for arc serve training for 1st level personnel.
  • Created the ARCserve troubleshooting scripts to be used by frontline support.

Confidential, Folsom, California

Server Specialist

Responsibilities:

  • Provided Microsoft NT 4.0 server 1st and 2nd level support “down the wire” for 2000+ servers worldwide.
  • Tools used were Tivoli, SMS, and LANDesk. Provided support for WINS, DHCP, TCP/IP, and arc serve.
  • Responsibilities include coordination of hardware maintenance, and manage the implementation of software installations & upgrades.
  • Maintained performance thresholds, schedule and monitor database maintenance functions; monitoring system performance and recommend tuning of the system for satisfactory response.
  • Set server security in compliance with Information Security Policies. Monitored application and database space requirements and respond accordingly based on threshold requirements.
  • Managed upgrade activities specific to customer availability requirements. Scheduled and monitored patch level installations.

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