OBJECTIVE:
I would like to offer myself for a permanent position in the field of Helpdesk/Desktop Support, fully utilizing my professional/technical skills and personal abilities.
CAREER PROFILE:
Over 10 years specializing in PC Technical Support. Achieved high level of customer satisfaction through patient, methodical approach to problem resolution. Turned around tense situations with irate customers into positive outcomes.
TECHNICAL SKILLS:
Hardware: Troubleshoot and replace computer hardware i.e., changing and formatting hard drives. Replacing peripheral hardware. Imaging hard drives. Perform Operating system and software upgrades.
Software: Windows 95, 98, 2000, XP and Windows 7 Office 2000, XP, 2003, 2007 and Office 2010, Acrobat /PitStop 6.0 and X Pro, Quite Imposing. Docucare certified for maintaining Xerox 5800, 5680, 5355, 5799, Docucolor 40, Docutech DT 135 and DT 6180.
WORK HISTORY:
Confidential, New Jersey
Computer Technician
Responsibilities:
- Build computer to client’s specification, with support and maintenance within the organization's Desktop computing environment.
- This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, imaging hard drives.
- Also troubleshoot problem areas (in person, by telephone, or via e - mail)
Confidential, New Jersey
Docutech Operator/Shift Lead
Responsibilities:
- Responsible for managing and maintaining financial copy shop.
- Trained employees to use state-of-the-art equipment.
- Responsible for meeting client deadlines in a fast pace environment.
Confidential, New York
Docutech Operator/Shift Lead
Responsibilities:
- Responsible for managing and maintaining financial copy shop and shipping department.
- Responsible for meeting client deadlines in a fast pace environment.
Confidential, East Elmhurst, NY
Computer Technician
Responsibilities:
- Responds to user requests for service; troubleshoots problems and develops solutions; makes repairs to equipment and arranges for other servicing needs.
- Assists in evaluating new hardware and software.
- Diagnose and repaired hardware failures; maintains inventory of equipment and parts.
