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Implementation Specialist Resume

SUMMARY:

To obtain a position as a Network Support Technician

SKILLS:

Microsoft Word, Excel, Power Point and Access 2010, Microsoft XP Home, Microsoft XP Professional and Microsoft Outlook.

WORK EXPERIENCE:

Confidential

Implementation Specialist

Responsibilities:

  • Provided on - site applications. Interpreted instructional material and Job Aids to assist Confidential user in comprehending and completing tasks
  • Assisted OCFS and ACS with the initial implementation of the Confidential Information System application.
  • Responsible for implementation of additional upgraded releases or builds as they become available.
  • Evaluates processing flows and procedures and from a process engineering viewpoint and makes suggestions for improvements where opportunities for improvement exist.
  • Assists newly trained district/agency staff with proc system installation and technical assistance to users of the Confidential and processing child welfare cases using the Confidential application.
  • Provides technical software support and assistance to users of the Confidential system.
  • Conducted stand-up presentations to Local District office staff explaining and teaching how to use the application/system correctly and efficiently.
  • Troubleshoots, and resolve technical/system problems or issues as appropriate.

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