Network Engineer Resume Profile

Summary of Technical Skills

Service support level includes Network Administrator Desktop Help Desk Tier 1 Tier 2 and Tier 3
Remote access software knowledge includes Terminal Services VNC and NetMeeting Dameware GoToAssist LogMeIn123
Operating Systems- Windows XP/Vista/7 Client and 2008 Server
Install configure troubleshoot and repair of Laptop/Desktop/Server LAN/Wireless networks hardware and software
Software knowledge includes Symantec enterprise Ghost McAfee/Norton/Trend/Vipre Anti-virus Nortel/Cisco VPN Check Point Integrated Firewall Novell client Microsoft Office PGP Whole Disk Encryption ImageX SCCM WDS Replay Blackberry Enterprise Server WMware Vsphere

WORK EXPERIENCE

Confidential

Network Engineer

Confidential

Network Administrator

Managed Active Directory accounts Group Policy Outlook mailboxes and Blackberry accounts
Managed Windows WMware Vsphere Anti-virus Vipre Avaya phone system and PGP Whole Disk Encryption Servers
Managed software rollouts and updates including MS Office 2010 Caseware Prosystem fx Tax Thomson Reuters Checkpoint Tools PGP Whole Disk Encryption and Vipre Anti-virus.
Performed updates and maintenance on Windows Servers
Performed Data recovery from the Replay Server
Created Windows 7 images to deploy with ImageX and Windows Deployment Services
Performed Desktop support duties

Confidential

Deskside/Help Desk Tech

Used GoToAssist remote access tool to troubleshoot remote user issues
Preformed deskside troubleshooting and resolving of software and hardware issues
Used VHD to record tickets
Used ImageX to reimage laptops and desktops
Used LogMeIn123 remote access website to troubleshoot remote user issues
Preformed deskside troubleshooting and resolving of software and hardware issues
Used IssueTrak to record tickets

Confidential

PC Refresh Tech

Domain Administrator functions such as joining workstations to Networks
Installed OS update patches per corporate requirements
Preformed user profile and data migration
Local Administrator functions such as assigning access rights
confidential
System Tech
Assigned to Tier 1 Tier 2 and Tier 3 phone support to remote and on campus Corporate staff
Resolved Nortel VPN Verizon/Cingular wireless broadband connectively issues
Configured new Corporate Laptops manually as well as incorporating imaging software

Confidential

LAN Manager

Assigned to special help desk project Tier 1 Tier 2 and Tier 3 support for Safe Guard Encryption software for Laptops
Required remote access into user Laptops via Terminal Services VNC and NetMeeting to configure install and troubleshoot the Encryption Software as well as other software programs and functions when adversely affected
Assigned to project research to identify failures and help find resolutions to problems with a 100 success rate
Management also assigned high priority users requiring special or sensitive assistance to me directly
Our project team had the highest satisfaction rate in the company surveyed for user experience

Confidential

Hardware Technician

Confidential

PC Technical Specialist Systems Support

Provide hands on Desktop support at the National Help Desk
Installed and configured Windows 98 Windows 2000/XP and Windows 2003 Server operating systems
Provide hardware configuration troubleshooting upgrades and repairs
Installed configure and troubleshoot software applications such as Microsoft Office
Imaged PCs using Norton Ghost Enterprise Edition
Developed imaging processes and procedures for Corporate Dell Axim Pocket PCs
Supervised Helpdesk staff responsible for retirement and disposal of over 1 500 Laptops
Managed temporary staff for re-imaging project for over 1 500 Laptops
Provide A/V and LAN/Wireless Network setup support
Administrated System and Data backups using the Arcserve Software package
Provided Printer Hardware Support

Confidential

Senior Material Clerk

Special Skills

Multilingual

English and Chinese