Help Desk and Desktop Support Resume Profile Braselton - Hire IT People

Professional Experience

Confidential

Design Test Configure and Implement Windows 2008 R2 Active Directory Forests to support cloud hosted customers across 30 remote sites
Design and Implement Enterprise DNS services to support over 40 AD domains across 100 networks and 30 remote sites
Create Test and Deploy AD GPO across 40 AD domains customized to each individual customers requirements
Developed scripted strategy to deploy new AD Domains to increase productivity and minimize new server deployment times

Confidential

Support VMWare ESX implementation and Create Configure and Migrate Physical Servers to Virtual Servers
Design Test and Implement Imprivata Enterprise Single Sign On solution
Design Test Configure and Deploy McAfee MFE 2150 and 4150 Enterprise Firewalls
Design Test Configure and Deploy Juniper SSL VPN appliance and users
Design Test Configure and Deploy enterprise network solution utilizing Juniper EX8216 Core switches and Juniper EX4200/4500 edge switches
Managed successful migration from Novell EDirectory and Netware File and Print services to Active Directory with Windows Clustered Print services and EMC VNX SMBv2 File Services
Configure and Deploy McAfee Secure Web enterprise proxy and reporting appliance
Design Test Implement and Administer Windows 2008 R2 Active Directory environment
Build and maintain over 300 Windows/Netware/Linux servers and over 3000 Windows workstations
Install and maintain dozens of enterprise applications including backend application as well as client
Plan create and distribute packaged applications to servers and workstations via Zenworks for Desktops Group Policy and Scripts
Create and distribute desktop and server images
Monitor troubleshoot and repair server/desktop hardware and software issues and network connectivity
Support Help Desk and Desktop Support personnel in advanced troubleshooting of Network and Enterprise application issues

Confidential

Perform Windows 2000 upgrades and rollouts for various companies and government agencies throughout the metro Atlanta area
Create and deploy desktop images using Symantec Ghost Imaging Software
Install and configure client software including Virtual Networking Terminal Services and Lotus Notes
Install and configure network and shared printers
Perform back-up and restoration of end user data and configuration settings.
Test and troubleshoot Domain and Network connectivity ensuring clients have access to all necessary network resources
Perform hardware troubleshooting and repair on laptop and desktop PC s and Dell Servers

Confidential

Perform installation set-up and configuration of Cable Modems on Personal Computers and Home/Small Business Copper and Wireless Networks
Evaluate plan and configure coax and cat 5 cable requirements to provide connectivity to Cable Modem
Upgrade configure and troubleshoot PC hardware software and peripherals to include the installation and configuration of operating systems network adapters protocols and client services
Design install and configure home/small business networks including the installation of Cat 5 Cabling Cable and DSL Routers 802.11 wireless switches switches and hubs
Design and configure servers utilizing Windows 2000 Small Business Server and Advanced Server as Domain Controllers RAS VPN s DNS DHCP ISA and Exchange 2000
Provide troubleshooting and support for Cable/DSL modems and routers including connectivity issues for LAN and WAN network connections

Confidential

Administrator and Desktop Support Specialist for Windows NT/2000 Domain including 3 servers and over 100 client workstations.
Managed user accounts for 250 end users to include creating accounts and assigning permissions and policies
Designed and Implemented Windows NT to Windows 2000 Migration
Administered MS Exchange server
Installed and configured Windows 2000 Domain Controllers as well as services including DNS WINS and DHCP
Administered NALCOMIS-OMA network database tracking flight hours inspection requirements maintenance requirements and personnel database of qualifications and permissions
Performed PC troubleshooting repair and desktop support on 100 desktop PC s including connectivity hardware software and peripherals
Florida Community College at Jacksonville
Lower Level Courses Included Computer Concepts Introduction to Programming Programming in Pascal Programming in C Database Concepts.