Technical Support Representative Resume Canton, OH - Hire IT People

PROFESSIONAL SUMMARY:

Experienced Analyst and Applications Developer seeking a position in which my skills and knowledge can be strengthened and fully utilized. Colleagues frequently contact me for technical and reporting solutions on current, on - going, or new projects using existing tools or by creating new ones to best suit their needs.

SKILLS:

Learns quickly
Self motivated
Team Player
Dedicated learner
Good written and verbal communication
Troubleshooting
Detail oriented
Well informed decision making

TECHNICAL SKILLS:

MS Access
MS Excel
MS Access VBA
MS Word
SQL
HTML
CSS
Some JavaScript

EXPERIENCE:

Confidential, Canton, OH

Technical Support Representative

Responsibilities:

Provide thorough support and problem resolution to customer.
Resolve customer complaints and concerns.
Troubleshoot difficult situations with confidence

Confidential, North Canton, OH

Access Database Administrator and Developer/Call Center Analyst

Responsibilities:

Organized and redesigned the Call Center's Employee Database to give the users a more fluid and intuitive experience.
Managed development and implementation of new Call Center script system for more accurate and real-time reporting.
Created a web-based "Dashboard" for the Call Center Reps so they did not need several windows open.
Automated reports that would normally take an individual hours to create.

Confidential

Sales Representative and Supervisor

Responsibilities:

Courteously greet customers and efficiently process transactions.
Sell additional products by recognizing opportunities to explain advantages and features of similar or accompanying products.
Accept new and different requests to enhance reputation and recognition.

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Technical Support Representative Resume

Canton, OH

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