Experienced Analyst and Applications Developer seeking a position in which my skills and knowledge can be strengthened and fully utilized. Colleagues frequently contact me for technical and reporting solutions on current, on - going, or new projects using existing tools or by creating new ones to best suit their needs.
- Learns quickly
- Self motivated
- Team Player
- Dedicated learner
- Good written and verbal communication
- Detail oriented
- Well informed decision making
- MS Access
- MS Excel
- MS Access VBA
- MS Word
Confidential, Canton, OH
Technical Support Representative
- Provide thorough support and problem resolution to customer.
- Resolve customer complaints and concerns.
- Troubleshoot difficult situations with confidence
Confidential, North Canton, OH
Access Database Administrator and Developer/Call Center Analyst
- Organized and redesigned the Call Center's Employee Database to give the users a more fluid and intuitive experience.
- Managed development and implementation of new Call Center script system for more accurate and real-time reporting.
- Created a web-based "Dashboard" for the Call Center Reps so they did not need several windows open.
- Automated reports that would normally take an individual hours to create.
Sales Representative and Supervisor
- Courteously greet customers and efficiently process transactions.
- Sell additional products by recognizing opportunities to explain advantages and features of similar or accompanying products.
- Accept new and different requests to enhance reputation and recognition.