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Technical Support Representative Resume

Canton, OH

PROFESSIONAL SUMMARY:

Experienced Analyst and Applications Developer seeking a position in which my skills and knowledge can be strengthened and fully utilized. Colleagues frequently contact me for technical and reporting solutions on current, on - going, or new projects using existing tools or by creating new ones to best suit their needs.

SKILLS:

  • Learns quickly
  • Self motivated
  • Team Player
  • Dedicated learner
  • Good written and verbal communication
  • Troubleshooting
  • Detail oriented
  • Well informed decision making

TECHNICAL SKILLS:

  • MS Access
  • MS Excel
  • MS Access VBA
  • MS Word
  • SQL
  • HTML
  • CSS
  • Some JavaScript

EXPERIENCE:

Confidential, Canton, OH

Technical Support Representative

Responsibilities:

  • Provide thorough support and problem resolution to customer.
  • Resolve customer complaints and concerns.
  • Troubleshoot difficult situations with confidence

Confidential, North Canton, OH

Access Database Administrator and Developer/Call Center Analyst

Responsibilities:

  • Organized and redesigned the Call Center's Employee Database to give the users a more fluid and intuitive experience.
  • Managed development and implementation of new Call Center script system for more accurate and real-time reporting.
  • Created a web-based "Dashboard" for the Call Center Reps so they did not need several windows open.
  • Automated reports that would normally take an individual hours to create.

Confidential

Sales Representative and Supervisor

Responsibilities:

  • Courteously greet customers and efficiently process transactions.
  • Sell additional products by recognizing opportunities to explain advantages and features of similar or accompanying products.
  • Accept new and different requests to enhance reputation and recognition.

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