PROFESSIONAL SUMMARY:

Experienced Analyst and Applications Developer seeking a position in which my skills and knowledge can be strengthened and fully utilized. Colleagues frequently contact me for technical and reporting solutions on current, on - going, or new projects using existing tools or by creating new ones to best suit their needs.

SKILLS:

• Learns quickly
• Self motivated
• Team Player
• Dedicated learner
• Good written and verbal communication
• Troubleshooting
• Detail oriented
• Well informed decision making

TECHNICAL SKILLS:

• MS Access
• MS Excel
• MS Access VBA
• MS Word
• SQL
• HTML
• CSS
• Some JavaScript

EXPERIENCE:

Confidential, Canton, OH

Technical Support Representative

Responsibilities:

• Provide thorough support and problem resolution to customer.
• Resolve customer complaints and concerns.
• Troubleshoot difficult situations with confidence

Confidential, North Canton, OH

Access Database Administrator and Developer/Call Center Analyst

Responsibilities:

• Organized and redesigned the Call Center's Employee Database to give the users a more fluid and intuitive experience.
• Managed development and implementation of new Call Center script system for more accurate and real-time reporting.
• Created a web-based "Dashboard" for the Call Center Reps so they did not need several windows open.
• Automated reports that would normally take an individual hours to create.

Confidential

Sales Representative and Supervisor

Responsibilities:

• Courteously greet customers and efficiently process transactions.
• Sell additional products by recognizing opportunities to explain advantages and features of similar or accompanying products.
• Accept new and different requests to enhance reputation and recognition.