SKILLS:

Operating systems: Application software Microsoft Windows XI Pro o Microsoft Office (95 - 2003 Pro) Microsoft Windows XP Home o Adobe Acrobat Reader v5 & v6 Windows 2000 Pro Microsoft Windows NT4

Utility Software: GHOST v7.5 Microsoft Windows 2000 Server

Programming Language: C++

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Organizing office supplies
• Answered the phone for the Office of Chief Counsel
• Xeroxed, scanned, and archived classified case documents.
• Using the SF - 135 document in keeping a box list of archived files
• Made copies of documents and storing them on CD-ROM
• Used an Excel 2007 application to create a field document
• Using the Excel 2007 application to fix office personnel chart information.
• Responsible for a RSVP list for a government meeting using Access 2007 application.
• Delivering mail to the mailroom and sorting mail out for the attorneys.
• Numbering tort claims and using Word 2007 to create a list of the tort cases.
• Assembling a flat screen monitor for an attorney.
• Unplugged USB cables,VGA cables, and moved the lawyer’s computer to a different office location and reinstalled the computer.
• Writing barcodes for local printers and LCD monitors for new employees coming into Confidential on property sheet
• Installed a HP Digital Sender for the use of lawyers.
• Troubleshoot a SharePoint administrator’s desktop computer when she was losing internet access.
• Using a CD burner to make copies of the lawyer’s cases on a CD-ROM.
• Troubleshoot an attorney advisor’s local printer when his print jobs weren’t coming out.

Assistant Team Lead

Confidential

Responsibilities:

• Overseeing the duties of keeping up with the daily statistics of the days count.
• Counseling individuals who are outside their designated areas.
• Be responsible and aware that their team is not taking excessive long breaks and lunches.
• Keeping food and drinks off the worktables at all times.
• Keeping their team members from making loud noises and abnormal behavior.
• Making sure team members are not loitering near building and smoking in designated areas.
• Responsible for statistics of all team members.
• Notify Program Managers of project status and percentage complete
• Ensure team members understand all aspect of their work.

Research Analyst

Confidential

Responsibilities:

• Taking government folders and boxes off the shelves and shifting them into chronological order.
• Pulling index cards and filing them in the cabinets.
• Assist with updating and maintaining currency of F.B.I. Agency records program control records
• Ensure that documentation for records transfer to the National Archives are prepared by RM Dept.
• Inputting the files on the computer using Excel 2000 application.
• Assisted with inventory for files to be transferred to the National Archives.

Confidential

Helpdesk

Responsibilities:

• Assisted with a computer laptop installation to make sure all programs were installed correctly.
• Used a checklist to make sure certain programs were removed and installed on laptop computers.
• Assisted with a laptop move for a certain number of computer users.

Call Center Technician

Confidential

Responsibilities:

• Provided customer service to approximately 30,000 users with computer related issues.
• Unlocking classified and unclassified user accounts as well as providing password resets.
• Changing existing password accounts and other customer service related issues.
• Changing expiration dates on user’s accounts.
• Using two types of Remedy databases for Pentagon DRA, and Andrews DRA, and Active Directory
• Using Microsoft XP and Microsoft Office 2003 and 2007 when setting up CAC card installation for new users.
• Using Microsoft Office 2003 and 2007 to remove and add CAC credentials for users.
• Using Remedy databases to provide support

I.T. Technician

Confidential, Arlington, VA

Responsibilities:

• Possession of an interim security clearance
• Assisted in the migration of computers, took inventory of computers, imaged computers using GHOST 8.2
• Handled computer problem issues
• Created and restored system image using GHOST 7.O
• Performed memory installation and ensured computer operation was acceptable to end users.
• Conducted diagnostics on hardware and software.
• Installed and tested CD-ROMS; installed Nero 5 software.
• Installed a printer and placed ticket information for user.
• Installed computers and web cameras into company classrooms
• Installed a network printer

I.T. Intern

Confidential, Washington, DC

Responsibilities:

• Replaced keyboards for computers
• Set up audio-visual equipment for presentations.
• Installed hard drives for laptops.
• Removed user access authority from the server; set up a computer for new users and prepared hard drive for new users.
• Took inventory of tower drives and diagnostics and laptop stock.

I.T. Intern

Confidential, Washington, DC

Responsibilities:

• Assisted in Upgrading Microsoft Windows Office to Professional 2000-2003.
• Assisted in applying computer patches and performed software maintenance; set-up and tested multi-feed color scanner
• Assisted in PC repair and troubleshooting using various diagnostic tools.
• Created and restored system image using Symantec Norton GHOST.
• Installed memory and upgrades.
• Created an Access database for employees taking computer courses.
• Performed installations of PCs.
• Configured and upgraded PCs.
• Maintained patient data files on the hospital computer database.