We provide IT Staff Augmentation Services!

Computer Specialist Technician Resume

SKILLS:

Operating systems: Application software Microsoft Windows XI Pro o Microsoft Office (95 - 2003 Pro) Microsoft Windows XP Home o Adobe Acrobat Reader v5 & v6 Windows 2000 Pro Microsoft Windows NT4

Utility Software: GHOST v7.5 Microsoft Windows 2000 Server

Programming Language: C++

PROFESSIONAL EXPERIENCE:

Computer Specialist Technician

Confidential

Responsibilities:

  • Organizing office supplies
  • Answered the phone for the Office of Chief Counsel
  • Xeroxed, scanned, and archived classified case documents.
  • Using the SF - 135 document in keeping a box list of archived files
  • Made copies of documents and storing them on CD-ROM
  • Used an Excel 2007 application to create a field document
  • Using the Excel 2007 application to fix office personnel chart information.
  • Responsible for a RSVP list for a government meeting using Access 2007 application.
  • Delivering mail to the mailroom and sorting mail out for the attorneys.
  • Numbering tort claims and using Word 2007 to create a list of the tort cases.
  • Assembling a flat screen monitor for an attorney.
  • Unplugged USB cables,VGA cables, and moved the lawyer’s computer to a different office location and reinstalled the computer.
  • Writing barcodes for local printers and LCD monitors for new employees coming into Confidential on property sheet
  • Installed a HP Digital Sender for the use of lawyers.
  • Troubleshoot a SharePoint administrator’s desktop computer when she was losing internet access.
  • Using a CD burner to make copies of the lawyer’s cases on a CD-ROM.
  • Troubleshoot an attorney advisor’s local printer when his print jobs weren’t coming out.

Assistant Team Lead

Confidential

Responsibilities:

  • Overseeing the duties of keeping up with the daily statistics of the days count.
  • Counseling individuals who are outside their designated areas.
  • Be responsible and aware that their team is not taking excessive long breaks and lunches.
  • Keeping food and drinks off the worktables at all times.
  • Keeping their team members from making loud noises and abnormal behavior.
  • Making sure team members are not loitering near building and smoking in designated areas.
  • Responsible for statistics of all team members.
  • Notify Program Managers of project status and percentage complete
  • Ensure team members understand all aspect of their work.

Research Analyst

Confidential

Responsibilities:

  • Taking government folders and boxes off the shelves and shifting them into chronological order.
  • Pulling index cards and filing them in the cabinets.
  • Assist with updating and maintaining currency of F.B.I. Agency records program control records
  • Ensure that documentation for records transfer to the National Archives are prepared by RM Dept.
  • Inputting the files on the computer using Excel 2000 application.
  • Assisted with inventory for files to be transferred to the National Archives.

Confidential

Helpdesk

Responsibilities:

  • Assisted with a computer laptop installation to make sure all programs were installed correctly.
  • Used a checklist to make sure certain programs were removed and installed on laptop computers.
  • Assisted with a laptop move for a certain number of computer users.

Call Center Technician

Confidential

Responsibilities:

  • Provided customer service to approximately 30,000 users with computer related issues.
  • Unlocking classified and unclassified user accounts as well as providing password resets.
  • Changing existing password accounts and other customer service related issues.
  • Changing expiration dates on user’s accounts.
  • Using two types of Remedy databases for Pentagon DRA, and Andrews DRA, and Active Directory
  • Using Microsoft XP and Microsoft Office 2003 and 2007 when setting up CAC card installation for new users.
  • Using Microsoft Office 2003 and 2007 to remove and add CAC credentials for users.
  • Using Remedy databases to provide support

I.T. Technician

Confidential, Arlington, VA

Responsibilities:

  • Possession of an interim security clearance
  • Assisted in the migration of computers, took inventory of computers, imaged computers using GHOST 8.2
  • Handled computer problem issues
  • Created and restored system image using GHOST 7.O
  • Performed memory installation and ensured computer operation was acceptable to end users.
  • Conducted diagnostics on hardware and software.
  • Installed and tested CD-ROMS; installed Nero 5 software.
  • Installed a printer and placed ticket information for user.
  • Installed computers and web cameras into company classrooms
  • Installed a network printer

I.T. Intern

Confidential, Washington, DC

Responsibilities:

  • Replaced keyboards for computers
  • Set up audio-visual equipment for presentations.
  • Installed hard drives for laptops.
  • Removed user access authority from the server; set up a computer for new users and prepared hard drive for new users.
  • Took inventory of tower drives and diagnostics and laptop stock.

I.T. Intern

Confidential, Washington, DC

Responsibilities:

  • Assisted in Upgrading Microsoft Windows Office to Professional 2000-2003.
  • Assisted in applying computer patches and performed software maintenance; set-up and tested multi-feed color scanner
  • Assisted in PC repair and troubleshooting using various diagnostic tools.
  • Created and restored system image using Symantec Norton GHOST.
  • Installed memory and upgrades.
  • Created an Access database for employees taking computer courses.
  • Performed installations of PCs.
  • Configured and upgraded PCs.
  • Maintained patient data files on the hospital computer database.

Hire Now