SKILLS :

Working Knowledge of Microsoft Operating systems. Working Knowledge of Microsoft Office application.

PROFESSIONAL EXPERIENCE:

Confidential, Waltham, MA

IT Technician

Responsibilities:

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Prep Computer systems for Shipping

Confidential, Somerset, NJ

Help Desk Support

Responsibilities:

• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Install or repair network cables, including fiber optic cables.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Troubleshoot network or connectivity problems for users or user groups.
• Document help desk requests and resolutions.
• Provide telephone support related to networking or connectivity issues.
• Train users in procedures related to network applications software or related systems.
• Work with wide range of Windows Operating Systems

Confidential, Glen Allen, VA

Break Fix It Technician

Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Maintain an inventory of parts for emergency repairs.
• Train people in computer system use.
• Repair Replace damaged or Defective Computers Printers Configure OS to work with in Network

Confidential, AZ

Automation Manager

Responsibilities:

• Oversee the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Converse with customers to determine details of equipment problems.
• Reassemble machines after making repairs or replacing parts.
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Install and configure new equipment, including operating software or peripheral equipment.
• Lay cable and hook up electrical connections between machines, power sources, and phone lines.
• Work With various Operating Systems and Office suites software

Confidential, Binghamton, NY

Computer Repair Teacher

Responsibilities:

• Observe and evaluate students' performance, behavior, social development, and physical health.
• Prepare materials and classroom for class activities.
• Maintain accurate and complete student records as required by law, district policy, and administrative regulations.
• Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.
• Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
• Instruct students in the knowledge and skills required in a specific occupation or occupational field, using a systematic plan of lectures, discussions, audio - visual presentations, and laboratory, shop and field studies.
• Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
• Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
• Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
• Keep informed about trends in education and subject matter specialties.
• Select, order, store, issue, and inventory classroom equipment, materials, and supplies.
• Place students in jobs or make referrals to job placement services.
• Train Students to be Helpdesk Repair technicians.
• Train students the used and troubleshooting of Operating systems and configuration of Computer systems
• Trains students in the repair and maintenance of Computers Operating systems Printers and other perpherials