We provide IT Staff Augmentation Services!

Help Desk Support Resume

SUMMARY:

  • I am a PC Technician with 9 years of experience of installing, repairing and maintaining a diverse range of hardware and software.
  • I have recently earned my Confidential, and would like the opportunity to gain experience in networking .
  • 8 year of desktop support working in a variety environments
  • 6 Year of help desk support, using Remedy and ITSM to log calls
  • Maintain and upgrade workstation in a medium to large scale environment. Providing onsite Tech support.
  • Build an Maintain computers for customers.
  • Providing education, virus removal, and general support.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk support

Responsibilities:

  • Ensure maintenance of end user workstations and peripheral device
  • Assist in providing desktop application solution
  • Installation of new software and updates
  • Provision and deploy new equipment
  • Image and re - deploy workstation as needed

Confidential

Help Desk support

Responsibilities:

  • Resolved software and hardware issues for the end user.
  • Documenting and track customers call in Remedy ticketing system.
  • Unlock end user accounts in Active Directory.
  • Escalating issues to next level when needed.

Confidential, Grand Rapids, MI

Tech Coordinator

Responsibilities:

  • Per maintenance of end user workstations and peripheral devices
  • Updated and maintain approximately 300 clients PC and mobile device for the Confidential .
  • Updated and re-image computer as needed
  • Trouble shoot network issues
  • Reset Passwords

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