SUMMARY:
- I am a PC Technician with 9 years of experience of installing, repairing and maintaining a diverse range of hardware and software.
- I have recently earned my Confidential, and would like the opportunity to gain experience in networking .
- 8 year of desktop support working in a variety environments
- 6 Year of help desk support, using Remedy and ITSM to log calls
- Maintain and upgrade workstation in a medium to large scale environment. Providing onsite Tech support.
- Build an Maintain computers for customers.
- Providing education, virus removal, and general support.
PROFESSIONAL EXPERIENCE:
Confidential
Help Desk supportResponsibilities:
- Ensure maintenance of end user workstations and peripheral device
- Assist in providing desktop application solution
- Installation of new software and updates
- Provision and deploy new equipment
- Image and re - deploy workstation as needed
Confidential
Help Desk support
Responsibilities:
- Resolved software and hardware issues for the end user.
- Documenting and track customers call in Remedy ticketing system.
- Unlock end user accounts in Active Directory.
- Escalating issues to next level when needed.
Confidential, Grand Rapids, MI
Tech Coordinator
Responsibilities:
- Per maintenance of end user workstations and peripheral devices
- Updated and maintain approximately 300 clients PC and mobile device for the Confidential .
- Updated and re-image computer as needed
- Trouble shoot network issues
- Reset Passwords
