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Front Desk Receptionist Resume

Little Rock, AR

SUMMARY:

  • Call Center Customer Service Front Desk Receptionist
  • Data Entry Residents Assistant Service Clerk
  • File Clerk Research Interviewer

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, AR

Front Desk Receptionist

Responsibilities:

  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
  • Sells the value of Homestead Village to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
  • Responsible for conducting courtesy calls within 20 minutes after guest check - in.
  • Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
  • Processes guest reservations, registrations, payments, and departures.
  • Handles collection efforts of all in house balances and notifies management of potential liabilities.
  • Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
  • Responsible for thorough understanding and effective performance of property management system.
  • Maintain and organize work area and clean model, lobby and Front Desk area daily.
  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
  • Offers Guest assistance when needed whenever possible.
  • Complies with all safety and security policies in accordance with Homestead Village standards.
  • Involves cross into the housekeeping and laundry areas so that assistance can be given as needed.
  • Responsible for performing competitive checks nightly to other hotels in area.
  • Educates competitors on using Homestead Village as an option for overflow guests

Confidential, Little Rock, AR

Residents Assistant

Responsibilities:

  • Escort residents to dining & activities
  • Take care of residents personal hygiene (Bathe, Groom, etc.)

Confidential, Little Rock, AR

Service Clerk

Responsibilities:

  • Providing friendly, courteous and efficient service to customers
  • Responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays.

Confidential, Little Rock, AR

Customer Service Representative

Responsibilities:

  • Help customers with technical issues dealing with their phones.

Confidential, Little Rock, AR

Teacher

Responsibilities:

  • Abides by all Safe Sanctuary policies at all times.
  • Maintains current American Heart Association (AHA) CPR for infants and children.
  • Greets each child and calls him/her by name when dropped off by parent(s)/guardians.
  • Completes Nursery Registration Records and communicates special needs to volunteers and Nursery Coordinators.
  • Arrives on time to the nursery at least 15 minutes prior to the service for which they are scheduled.
  • Stays until all children are secured with a responsible adult named on the child s registration form.
  • Cleans and disinfects toys each Sunday (only toys played with on that Sunday) after children have left.
  • Maintains good hand washing/hand hygiene after diaper changes and after assisting children with tissues for coughs, sneezes or runny noses.
  • Wears latex free gloves while changing diapers, utilizes wax paper barrier and disinfects diaper changing area after each diaper change.
  • Labels all Sippy cups with child’s name and tries to ensure that children drink from their own cup.
  • Communicates needs for supplies, snacks, etc. to the Nursery Coordinator.
  • Engages children in organized activities while staying in nursery, i.e. age appropriate songs, stories, lessons, crafts, etc.
  • Ensures safety of the nursery environment, i.e. cleaning products and medications stored out of reach of children, outlet covers on electrical outlets, etc.

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