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Helpdesk Support Technician Resume


Amiable, Team Player, Ambitious, Enthusiastic, Continuing Education, Decisive, Dependable, and Resourceful. Seeking a position utilizing my current skills and certifications with the ability to advance and acquire more skills.



Helpdesk Support Technician


  • Create and manage user accounts in Active Directory
  • Configure end - user Microsoft Outlook to connect to Exchange Server
  • Configure end-user Microsoft Outlook personal folder (pst)
  • Configure end-user workstation connect to Network
  • Upgrade 100 Pc’s from Windows XP to Windows 7
  • Maintain 60 workstations in training rooms
  • Install and configure Microsoft Office 2007 and 2010
  • Provide phone and help-desk support for local and off-site users
  • Troubleshoot end-user networking problems
  • Troubleshoot end-user problems remotely and phone support
  • Create user accounts in Active Directory
  • Troubleshoot end-users Hardware and Software problems
  • Troubleshoot Windows 8 operating system
  • Configure user IPhone’s, IPad’s to connect to the Exchange Server

Confidential, Landover, MD

Electrician Apprentice


  • Worked as an apprentice directly under the supervision of a qualified Journeyman Electrician in installing or maintaining a variety of approved wiring methods for distribution of electrical light, heat, power, radio, and signaling utilization systems.
  • Work was performed in existing or new residential, commercial, industrial buildings including streets and highway lighting, traffic signal and other outdoor above and below grade installations
  • Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
  • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Measure signal strength at utility poles, using electronic test equipment.
  • Set up service for customers, installing, connecting, testing, or adjusting equipment.
  • Place insulation over conductors or seal splices with moisture-proof covering.
  • Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
  • String fiber optics and coaxial cables between structures and lines from poles, towers, or trenches and pull lines to proper tension.
  • Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
  • Lay underground cable directly in trenches or string it through conduits running through trenches.

Confidential, Alexandria, VA

Delivery Driver


  • Picked up mail and parcel on a daily bases on a daily time schedule
  • Delivered mail and packages by predetermined route to ensure customer service
  • Responsible for driving the truck to and from all deliveries and pick ups
  • Inspected the vehicle daily for safety
  • Sort mail and prepare outgoing correspondence
  • Review and verify daily manifest of deliveries and pickups
  • Ensure that each customer receives outstanding service
  • Greet and acknowledge every customer
  • Load and off load trucks

Confidential, Washington, DC

Activities Coordinator


  • Coordinated events and activities for mentally/physically challenged clients
  • Counseled and assisted mentally/physically challenged with behavioral problems
  • Assisted clients with independent living and life skills
  • Maintained accounting of client stipend payments.

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