Information Systems Technical Support Resume Conway, AR - Hire IT People

SUMMARY:

In high pursuit of a promising and rewarding career in the field of informatics Systems where my skills and abilities will be utilized to the fullest to make a difference within the organization.

PROFESSIONAL EXPERIENCE:

Confidential, Conway, AR

Information Systems Technical Support

Responsibilities:

Reassuring resolution of technical challenges for clients
Proficient troubleshooting skills in LAN, WAN, Routers, Switches, ISP, Ethernet cabling
Skilled in remote configuration, installation, and troubleshooting support
Successfully resolved consumer software technical issue, related to hardware and software support
Facilitated escalation cases for enterprise level clientele on technical support issue
Proficient in TCP, IP, UDP, DNS, VPN, VoIP.
Possess solid computer skills. NOCTI Certificate of Completion.
Skilled in peripherals support, troubleshooting and maintenance with printers, router, pc, fax, scanners, and modems.
Assigned to specialized Service Management cases that were Enterprise level clients and accounts
Managed scheduled outbound follow up phone calls to clients of small to medium business first call resolution
Assisted in maintaining email contact to enterprise client via SharePoint database software.
A team player, acknowledged with the ability to work independently and with minimum supervision.
Effectively managed demanding deadlines.
Creative and innovative in developing customer solutions individually or as part of the team

Confidential, Conway, AR

Senior Analyst Support

Skilled in software technology such as: Microsoft Office Suite, Antivirus Software, SharePoint, Microsoft Excel, Word, Win 7, 8 Mac systems, Active Directory.

Responsibilities:

Knowledgeable of Office software form 2007 and 2010
Skilled in resolving hardware, software, microcomputers, TCP/IP, VPN, routers,
Configures and troubleshoot issue regarding desktops, workstation and laptops
Maintain company policy compliance and communicate measures to ensure client understanding of corporate policies
Trained new hires in groups of 15 - 25 people within two weeks to perform as live agent technical support.
Evaluated new hires performance and provided input to management
Interpreted and explained company policies and procedures and Case Management practices.
Knowledgeable in Apple and Android products, tablets, and smartphone.
Assisted in maintaining work schedules, office space station arrangements, password resets, and monitoring attendance records, within Confidential .

Confidential, Conway, AR

General Assembly Line Worker/Material Handler

Responsibilities:

Responsible for maintaining and managing inventory through a Microsoft-based computer system
Managed a predetermined quota of work on a daily basis successfully
Collected and documented selected packages to be processed though a Microsoft Excel and Word data base system.
Processed large number of claim tickets for shipping and receiving.
Hands on general assembly of manufactured parts for automated vehicles, extensive movement thought out plant environment, lifting, climbing and pulling equipment

Confidential, Conway, AR

Nurse Assistant

Responsibilities:

Provided patient support for the elderly care of residential population.
Provided support for Registered Nurses and/ or Licensed Practical Nurses in daily care of assigned group of residents that pertained to Activities of Daily Living (ADLs).
Certified to provide Nursing Assistant health-related care to mental and physical dependent geriatrics in a residential setting

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Information Systems Technical Support Resume

Conway, AR

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