We provide IT Staff Augmentation Services!

Information Systems Technical Support Resume

Conway, AR

SUMMARY:

In high pursuit of a promising and rewarding career in the field of informatics Systems where my skills and abilities will be utilized to the fullest to make a difference within the organization.

PROFESSIONAL EXPERIENCE:

Confidential, Conway, AR

Information Systems Technical Support

Responsibilities:

  • Reassuring resolution of technical challenges for clients
  • Proficient troubleshooting skills in LAN, WAN, Routers, Switches, ISP, Ethernet cabling
  • Skilled in remote configuration, installation, and troubleshooting support
  • Successfully resolved consumer software technical issue, related to hardware and software support
  • Facilitated escalation cases for enterprise level clientele on technical support issue
  • Proficient in TCP, IP, UDP, DNS, VPN, VoIP.
  • Possess solid computer skills. NOCTI Certificate of Completion.
  • Skilled in peripherals support, troubleshooting and maintenance with printers, router, pc, fax, scanners, and modems.
  • Assigned to specialized Service Management cases that were Enterprise level clients and accounts
  • Managed scheduled outbound follow up phone calls to clients of small to medium business first call resolution
  • Assisted in maintaining email contact to enterprise client via SharePoint database software.
  • A team player, acknowledged with the ability to work independently and with minimum supervision.
  • Effectively managed demanding deadlines.
  • Creative and innovative in developing customer solutions individually or as part of the team

Confidential, Conway, AR

Senior Analyst Support

Skilled in software technology such as: Microsoft Office Suite, Antivirus Software, SharePoint, Microsoft Excel, Word, Win 7, 8 Mac systems, Active Directory.

Responsibilities:

  • Knowledgeable of Office software form 2007 and 2010
  • Skilled in resolving hardware, software, microcomputers, TCP/IP, VPN, routers,
  • Configures and troubleshoot issue regarding desktops, workstation and laptops
  • Maintain company policy compliance and communicate measures to ensure client understanding of corporate policies
  • Trained new hires in groups of 15 - 25 people within two weeks to perform as live agent technical support.
  • Evaluated new hires performance and provided input to management
  • Interpreted and explained company policies and procedures and Case Management practices.
  • Knowledgeable in Apple and Android products, tablets, and smartphone.
  • Assisted in maintaining work schedules, office space station arrangements, password resets, and monitoring attendance records, within Confidential .

Confidential, Conway, AR

General Assembly Line Worker/Material Handler

Responsibilities:

  • Responsible for maintaining and managing inventory through a Microsoft-based computer system
  • Managed a predetermined quota of work on a daily basis successfully
  • Collected and documented selected packages to be processed though a Microsoft Excel and Word data base system.
  • Processed large number of claim tickets for shipping and receiving.
  • Hands on general assembly of manufactured parts for automated vehicles, extensive movement thought out plant environment, lifting, climbing and pulling equipment

Confidential, Conway, AR

Nurse Assistant

Responsibilities:

  • Provided patient support for the elderly care of residential population.
  • Provided support for Registered Nurses and/ or Licensed Practical Nurses in daily care of assigned group of residents that pertained to Activities of Daily Living (ADLs).
  • Certified to provide Nursing Assistant health-related care to mental and physical dependent geriatrics in a residential setting

Hire Now