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Senior It - Help Desk Analyst Resume

Mclean, VA

SUMMARY:

An opportunity to obtain a position that will help me utilize my skills and experience for my growth and enhancement.

EXPERIENCE:

Confidential, Mclean, VA

Senior IT - Help Desk Analyst

Responsibilities:

  • Diagnosed and resolved technical hardware and software issues
  • Identified and escalated priority task requiring urgent attention
  • Monitored, maintained, and managed the Avaya call distribution system
  • Assist users with product functionality and access issues for systems, databases and applications.
  • Update trouble tickets to effectively track status through closure
  • Provided superior customer service skills

Confidential, Herndon, VA

Help Desk Analyst

Responsibilities:

  • Troubleshoot phone issues and phone outages
  • Reset customers voicemails upon request and standard procedures to setting up
  • Provide excellent customer service
  • Respond to request for phone assistance via phone, email, instant messenger

Confidential, Falls Church, VA

Security Monitor

Responsibilities:

  • Transport all non cleared visitor/vendors throughout the secured facility
  • Report any suspicious activity/ persons in the building
  • Secure all classified information

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