SUMMARY:
An opportunity to obtain a position that will help me utilize my skills and experience for my growth and enhancement.
EXPERIENCE:
Confidential, Mclean, VA
Senior IT - Help Desk Analyst
Responsibilities:
- Diagnosed and resolved technical hardware and software issues
- Identified and escalated priority task requiring urgent attention
- Monitored, maintained, and managed the Avaya call distribution system
- Assist users with product functionality and access issues for systems, databases and applications.
- Update trouble tickets to effectively track status through closure
- Provided superior customer service skills
Confidential, Herndon, VA
Help Desk Analyst
Responsibilities:
- Troubleshoot phone issues and phone outages
- Reset customers voicemails upon request and standard procedures to setting up
- Provide excellent customer service
- Respond to request for phone assistance via phone, email, instant messenger
Confidential, Falls Church, VA
Security Monitor
Responsibilities:
- Transport all non cleared visitor/vendors throughout the secured facility
- Report any suspicious activity/ persons in the building
- Secure all classified information
