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Information Technology Specialist Resume

Washington, DC

SUMMARY:

To obtain Long Term - Temp to Permanent position in Information Technology.

TECHNICAL SKILLS:

  • Repair & maintenance of computer hardware and software
  • Windows desktop operating systems (XP Pro, Vista)
  • Microsoft Office 2003 and 2007 (Excel, Word, Outlook, and PowerPoint)
  • Knowledge of networking concepts, LANs and WANs
  • Acronis and Norton Ghost
  • Desktop printers
  • MS DOS
  • Fogbugz bug tracking system

RELEVANT EXPERIENCE:

Confidential, Washington, DC

Information Technology Specialist

Responsibilities:

  • Responsible for Migration of over 100 PC’s from Windows XP- Windows 7
  • Basic PC Troubleshooting.
  • Installed Physical workstations and handled software updates.
  • Responsible for using Scripts to Initiate “Folder Redirects” Responsible for backing up user information.
  • Joined computers to the Domain and Installed Network Printers.

Confidential, Washington, DC

Helpdesk Technician

Responsibilities:

  • Resolved 212 staff helpdesk tickets with 95.3% compliance of 1-day SLA
  • Wiped and installed software on Black Berry Bold 9700
  • Applied new SSID to new machines after reimaging using Norton Ghost 14.0
  • Backed up servers to tape using Backup Exec 12.0
  • Troubleshooted faulty Ethernet jacks and cabling with Fluke Networks IntelliTone Pro 200
  • Installed Sonic Wall VPN client software on laptops
  • Racked, powered, and configured Dell (MODEL) switches
  • Managed offsite storage of backup tapes with Iron Mountain
  • Punched-down cat5e cable on patch-panels and wall ports
  • Managed and Administered Kaspersky Anti-Virus Ver. (6.0.3.837)

Confidential, Washington, DC

Helpdesk Technician

Responsibilities:

  • Uninstalled and reconfigured PC’S for the D.C Department Of Health
  • Configured Printers with static IP Addresses

Confidential, Washington, DC

Information Technology Specialist

Responsibilities:

  • Configured new PCs and added them to the company’s domain.
  • Resolved customer service technical issues as assigned.
  • Answered questions relating to company IT policies and procedures.
  • Dealt professionally with highly sensitive and confidential information.
  • Completed duties assigned by supervisor in a timely and orderly fashion.
  • Assisted in setting up 3com VOIP phones for new employees.
  • Organized and maintain documentation for large IT team

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