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Helpdesk Senior Associate Resume

Plano, TX

SKILLS:

Computer: Microsoft Office Suites; Basic Java; Basic SQL; Basic JavaScript; Basic HTML; Basic CSS; Agile Development

Language: Fluent in English, Mandarin Chinese and Taiwanese

EXPERIENCE:

Confidential, Plano, TX

Helpdesk Senior Associate

Responsibilities:

  • Participate in change management processes and provide information on issues and workflows encountered by the service desk
  • Drive resolution of the support issues, incidents, and problems; Proactively manage the incident situations
  • Participate in the development of knowledge management and training content

Confidential, Dallas, TX

Network Administrator/Business Liaison

Responsibilities:

  • Established, maintained and monitored network for main office and its subsidiary restaurants
  • Partnered with marketing companies to promote brand recognition and increased sales by 25%
  • Negotiated favorable contract for the company with landlord, contractors, and food distributors

Confidential, Carrollton, TX

Store Manager

Responsibilities:

  • Implemented FIFO method on all ingredients to ensure food quality meet state and franchise’s standard
  • Managed and performed daily restaurant operation; interviewed prospective candidates and trained newly hired
  • Coordinated and improved CRM by using Loyalzoo, resulted in customer recurrence rate increased by 33%

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