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Production Support Analyst Resume

New Castle, DelawarE


I am a hardworking and dedicated Information Technology professional with strong customer support skills who uses extensive problem solving, time management and analytical skills to maximize job performance.


  • Bi - Lingual
  • IBM Utilities
  • Cataloged Procedures
  • HSM
  • CA1(Tape Management System)
  • JCL
  • MVS
  • JES2
  • FTP
  • CICS
  • NDM
  • VSAM Assist
  • RACF
  • DASD File Allocation
  • DB2
  • OPC/CA7 Scheduler
  • CA11(auto restart)
  • ABEND Interpretation and Troubleshooting
  • DFRMM(Tape Management System)


Confidential, New Castle, Delaware

Production Support Analyst


  • Monitor the performance and successful completion of all overnight batch processing at the Command Center with detailed review of all QI indicators
  • Partner with the Command Center and all Support teams to investigate and troubleshoot all production and software outages on the IBM Mainframe LPARS
  • Provide timely and efficient problem solving skills during major crisis situations
  • Review all production outages in conjunction with Application Support in order to initiate permanent problem solutions
  • Communicate directly with outside customers to track late or incomplete money transmissions
  • Monitor all inbound/outbound file transmissions via FTP/NDM; apply JCL modifications to failed batch job(s) and restart according to the restart instructions
  • Migrate Batch/Online load modules to emergency load libraries via CHANGEMAN level 99 with request from Applications programmer also implement JCL/PROC changes into production upon user request verride space allocation to datasets if they failed with either an SB37,SD37,SE37 or S837 submit ADHOC user requests via OPC/CA7 SCHEDULER ; Handle inbound calls pertaining to transmission issues including data issues within files, as well as late or missing files; Coordinate cutoff activity with the sites and third party vendor(s) to ensure that file deadlines are met
  • Provide updates to the team and management on daily issues encountered, as well as status reports
  • Open/Update INFOMAN incident tickets generated for any batch/software issues
  • Escalate any DB2/CICS issues that can not be resolved by Production Support to the DBA/CICS group.
  • Training of Singapore Support on corporate batch processing including, OPC scheduling system, INFO/change control system and escalation procedures.
  • Mass conversion of 3420 reel tapes to 3480 tape silo on all executable batch procedures.
  • Installation of Devon system onto Mainframe to support required batch processing.
  • Training of new personnel on Tech Support responsibilities.

Confidential, Lyndhurst, NJ

Production Control Analyst


  • Monitor the nightly batch process workflow.
  • Monitor the CA - 7 error handler queue.
  • Investigate and troubleshoot all production batch and software outages.
  • Restart any failed batch job(s) according to job documentation.
  • Monitor all daily/weekly data set backup using FDR/ABR and DFDSS utilities.
  • Maintain all online DASD performance using the ICKDSF utilities.

Confidential, New York, NY

Lead Computer Operator


  • Monitor and control computer operations workflow. Modify and maintain system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.
  • Operate and monitor peripheral equipment such as printers and tape drives in accordance with established quality standards; organizes operations output for distribution, including tapes and large print jobs.
  • Monitor and perform regular backup of all data. Use backup systems to restore data in the event of system malfunctions or other problems.

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