Production Support Analyst Resume New Castle, Delaware - Hire IT People

SUMMARY:

I am a hardworking and dedicated Information Technology professional with strong customer support skills who uses extensive problem solving, time management and analytical skills to maximize job performance.

SKILLS:

Bi - Lingual
IBM Utilities
CHANGEMAN and INFOMAN
Cataloged Procedures
FDR/ABR
HSM
DFDSS (ADRDSSU)
CA1(Tape Management System)
JCL
MVS
JES2
FTP
CICS
NDM
VSAM Assist
PDSMAN
RACF
DASD File Allocation
DB2
OPC/CA7 Scheduler
CA11(auto restart)
ABEND Interpretation and Troubleshooting
DFRMM(Tape Management System)

PROFESSIONAL EXPERIENCE:

Confidential, New Castle, Delaware

Production Support Analyst

Responsibilities:

Monitor the performance and successful completion of all overnight batch processing at the Command Center with detailed review of all QI indicators
Partner with the Command Center and all Support teams to investigate and troubleshoot all production and software outages on the IBM Mainframe LPARS
Provide timely and efficient problem solving skills during major crisis situations
Review all production outages in conjunction with Application Support in order to initiate permanent problem solutions
Communicate directly with outside customers to track late or incomplete money transmissions
Monitor all inbound/outbound file transmissions via FTP/NDM; apply JCL modifications to failed batch job(s) and restart according to the restart instructions
Migrate Batch/Online load modules to emergency load libraries via CHANGEMAN level 99 with request from Applications programmer also implement JCL/PROC changes into production upon user request verride space allocation to datasets if they failed with either an SB37,SD37,SE37 or S837 submit ADHOC user requests via OPC/CA7 SCHEDULER ; Handle inbound calls pertaining to transmission issues including data issues within files, as well as late or missing files; Coordinate cutoff activity with the sites and third party vendor(s) to ensure that file deadlines are met
Provide updates to the team and management on daily issues encountered, as well as status reports
Open/Update INFOMAN incident tickets generated for any batch/software issues
Escalate any DB2/CICS issues that can not be resolved by Production Support to the DBA/CICS group.
Training of Singapore Support on corporate batch processing including, OPC scheduling system, INFO/change control system and escalation procedures.
Mass conversion of 3420 reel tapes to 3480 tape silo on all executable batch procedures.
Installation of Devon system onto Mainframe to support required batch processing.
Training of new personnel on Tech Support responsibilities.

Confidential, Lyndhurst, NJ

Production Control Analyst

Responsibilities:

Monitor the nightly batch process workflow.
Monitor the CA - 7 error handler queue.
Investigate and troubleshoot all production batch and software outages.
Restart any failed batch job(s) according to job documentation.
Monitor all daily/weekly data set backup using FDR/ABR and DFDSS utilities.
Maintain all online DASD performance using the ICKDSF utilities.

Confidential, New York, NY

Lead Computer Operator

Responsibilities:

Monitor and control computer operations workflow. Modify and maintain system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.
Operate and monitor peripheral equipment such as printers and tape drives in accordance with established quality standards; organizes operations output for distribution, including tapes and large print jobs.
Monitor and perform regular backup of all data. Use backup systems to restore data in the event of system malfunctions or other problems.

We provide IT Staff Augmentation Services!

Production Support Analyst Resume

New Castle, DelawarE

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship