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Help Desk Resume

SUMMARY:

To obtain a long term position within a challenging and vigorous environment that will enable the use of my strong organizational and communication skills to provide the ultimate customer experience, while having an opportunity to develop and excel within my career.

SKILLS:

  • Excellent oral and written communication Skills
  • MS Windows proficient
  • Strong client relations
  • 8 years customer service/ call center
  • Telecommunication skills
  • Creative and efficient conflict resolution
  • Strong organizational skills
  • Energetic work attitude
  • Type 80 words per minute
  • Proficient in all Microsoft Office Applications

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk

Responsibilities:

  • Answering inbound calls and processing credit applications
  • Assisted with the decision making process and underwrite for credit applications approval and credit line increases placing out bound calls with decisions.
  • Investigate applicants background for potential fraud, and risk management
  • Completed customer payments and update existing account information
  • Supervised and Trained new employees on credit application process, and proper paperwork requirements for insurance department

Confidential

Help Desk

Responsibilities:

  • Answering inbound calls and processing service orders for new and existing customers
  • Completed over the phone credit card payments.
  • Assist customers with on - line account the use of on-line account management options.
  • Communicate with customers in a pleasant professional manner on a daily basis
  • Ensure customer conflicts are resolved in a timely efficient manner while building a rapport with customers

Confidential

Help Desk

Responsibilities:

  • Process cash and credit transactions for customer purchases
  • Monitored product displays and inventory for over all store appearance
  • Balanced cash register on daily basis with over $3,000 on hand with zero error rate.
  • Resolve customer complaints as quickly as possible, to maintain an overall excellent relationship with customers both old and new
  • Establish new membership applications and retain memberships that are expired or close to expiring
  • Processing credit applications

Confidential

Help Desk

Responsibilities:

  • Professionally answer inbound calls
  • Accurately place orders and database system for immediate processing
  • Ensure speedy order processing for customers when required by adding special instructions to accounts

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