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Contractor/consultant Resume

SUMMARY:

Seeking a challenging technical support position, in a dynamic environment where my skills will significantly help add value, by contributing both experience and knowledge.

STRENGTHS:

  • Project Management, Team Building & Leadership
  • Excellent oral and written communication skills.
  • Proven ability to reach goals.
  • Process Improvement
  • Strong organizational and analytical skills.
  • Excellent customer service skills.
  • Detail oriented
  • Knowledge of Microsoft operating systems and Office suite.
  • In depth experience related to large and small scale hardware refresh and upgrades.

EXPERIENCE:

Confidential

Contractor/Consultant

Responsibilities:

  • Traveled to multiple locations throughout PA to install software related to Citrix connectivity.
  • Trained client community on how to utilize the new software.
  • Refreshed approximately 200+ PC’s, Including migrating requested files and software to new PC’s.
  • Windows 7 Rollout of approximately 4000 PC’s. Imaging, moving files, configuration of applications.

Confidential

Support Center Supervisor

Responsibilities:

  • Supervised a team of seven analysts and a Team Lead
  • Supported a client community of four thousand plus users.
  • Provided daily reports and documentation on ongoing projects and Helpdesk Statistics.
  • Worked fluently with other teams within IT to reach project goals and complete tasks.
  • Supported client community in all aspects from cellular devices to PC and Laptop support.
  • Maintained consistent SLA’s as related to the client community.

Confidential

Contractor/Consultant

Responsibilities:

  • Provide assistance in all facets of customer related projects.
  • Help customer reach necessary goals and project timelines.
  • Team lead on several short and long term projects.
  • Work both independently and in group environments.

Confidential, Mount Laurel, NJ

Senior Technology Specialist

Responsibilities:

  • Provided effective and consistent technical support.
  • Researched technical solutions.
  • Managed client side related projects.
  • Responsible for publishing and maintaining technical support documentation and inventory.
  • Coordinated and supervised all aspects of new office openings.
  • Managed staff of six technical support representatives.

Confidential, Mount Laurel, NJ

Technical Support Representative

Responsibilities:

  • Performed tasks related to resolving customer technical inquiries or issues received via telephone, in person, or email correspondence.
  • Interacted with customers; provided desk side technical support.
  • Imaged and configured both Laptop and Desktop Computers
  • MAC; (move, add, change) supervisor.

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