PROFESSIONAL EXPERIENCE

Confidential

Security Supervisor

Responsibilities:

• Operate as concierge, receptionist, switchboard operator; public safety and public relations.
• Conduct interviews, process payroll, create personnel work schedule, and assign tasks to staffs.
• Monitor & operate alarm systems, and CCTV surveillance systems.
• Assist with medical emergencies, resolve security issues, correspond maintenance and safety hazards.
• Utilize Microsoft Office Suites, and C - Cure Administration Security Software.
• Handle disciplinary actions when necessary, resolve personnel issues, and perform administrative tasks.

Confidential

Support Services Technician

Responsibilities:

• Provided technical phone support to staffs, one branch corporate facility, bank branches, and vendors.
• Troubleshoot hardware, software applications, Windows XP, and TCP/IP networking issues.
• Created & follow-up helpdesk tickets, and responded to helpdesk e-mail requests.
• Worked with large-scale operations environments, enterprise monitoring & management tools.
• Monitored critical systems - devices, drives, servers, routers, switches, and networks (LAN/WAN).
• Diagnosed & resolved technical issues, password resets, and escalated power outages.
• Performed AS/400 system operations - financial files transfers, system backups, and program implementations.
• Utilized Active Directory, Open Office Suites, Lotus Notes; and performed user administrative tasks.