SUMMARY:
- Overseeing the daily performance of computer systems.
- Entering commands and observing system functionality to detect errors and verify correct operations.
- Setting up equipment for end - user use.
- Installation and repair of hardware, software, and peripheral equipment, following design and installation specifications.
- Answering user inquiries regarding:
- Maintaining and administering computer networks
- Performing data backups and disaster recovery operations
- Identifying, analyzing, and documenting problems with program function, output, online screen and content.
SKILLS;
- Active Directory
- Windows OS and MS Office
WORK HISTORY:
Confidential
Data Entry/ Conversion
Responsibilities:
- Researching and updating user information into state wide program accurately and efficiently
- Scanning information into system to keep system up to date
- Call customers to update and confirm correct information is archived into system.
- Update system and correct any error found in system
- Responsible for converting correct information from old system,
- Updating and adding information with the updated data into to the new system in anaccurate information in a timely manner.
- Make sure that the software is running correctly and free from errors and mistakes over prolonged use.
Confidential, Burlington, NC
Customer Service Agent
Responsibilities:
- Responsible for dealing with customer issues, such exchanges, returns, pickups, and any other issues that need to be resolved as well as working occasionally as a cashier
Confidential, Greensboro, NC
Driver Helper
Responsibilities:
- Assisted drivers with the delivery of packages to the desired recipient.
Confidential, Greensboro, NC
Intern
Responsibilities:
- Responsible for Software Installation with proper setup including proper OS and programs required and
- Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems
- Transfer files securely from client server to host server and other file locations using SharePoint.
- Responsible for System Recovery i.e. create an image of the OS that backs up the computer in error occurs.
- Helped map out floor plans for network connections and user connection using Active Directory.
Confidential, Greensboro, NC
Sales Associate
Responsibilities:
- Responsible for stocking the shelves and making sure everything is in right place,
- Cleaning the store,
- Bag groceries for customers and
- Assist them with their problems and made sure that it is resolved quickly.
