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It Project Analyst Resume

PROFESSIONAL SUMMARY:

  • Institutionalized a Governance process for the management of CMDB
  • Designed the road map and Implemented the CMDB using Tripwire tool
  • Strategize the implementation of IT Service Management and Service Life cycle design - a pragmatic approach
  • Integrated IT Change, IT Release and IT Configuration using ServiceNow
  • Re-aligned IT Change, IT Incident and IT Problem with confederated CMDB using Tripwire
  • Project managed Implementation of Service Level Management process from SLM framework to Identification and Ownership, Monitoring, Tracking, Communication, Quality and Documentation (Policies and Procedures)
  • Planned, Developed, Designed and Implemented (Includes Documentation IT Policies and Procedures )
  • Defined Confidential IT Control Assessment Process Cycle, Defined assessment process of Confidential IT Control framework against Application Maturity and Process Maturity Models
  • Validated the existing client configuration against the pre-requisites of new version of CRM application
  • Documented IT Ops procedures, SLA’s, OLA and UC’s with focus on Service Improvement Plan(SIP)
  • Process and Technical Architecture for Asset management repository to track financial, contractual, and inventory details of hardware and software
  • Conceptualized and developed IT Operations - Business chargeback-Integrated with IT Asset management
  • Benchmark Confidential IT Control Framework with best practices, standards and frameworks
  • IT Control Assessment Process Cycle, IT Control framework, Application Maturity, Process Maturity Models
  • Project managed the key areas in the IT GCC for Csox/Sox Compliance
  • Reduced the GCC from 340 in by 2008 and 92 by Q1 2009 for CSOX sustainment
  • Designed and developed a road map for Information Security
  • Planned, Designed and Implemented the Risk Assessment Process
  • Transitioned Service Now in Cloud as managed services
  • Project Domains (BCP, Data Centre Transition, Service Catalogue, Service Provisioning, Cloud computing &vendor contracts, Virtualization)
  • Process Improvement Projects(Workflow System, Release Management, Service Level Management, Change Management system, Establishing Control Framework, Maturity assessments, Service Operations)
  • Governance Projects (Integration of processes, Alignment of Systems, Rationalizing IT General Controls, Maturity Models for process measurement)

HARDWARE/NETWORK:

  • ITIL - Practitioner
  • Cobit - Fundamentals
  • ISO 27001:2005 - Lead Auditor
  • Certified System Administrator: ServiceNow
  • ISO 9001 - Lead Auditor
  • Six Sigma
  • IIA Report Writing
  • Staffware Engineer
  • SAS - Time Series
  • Agile Practices - PMI
  • Service Auditor
  • PM Basics
  • Mainframe zSeries
  • SF15K (Sun Solaris)
  • E10K (Sun Solaris)
  • HP Blade
  • DL series
  • ESS & EMC storage
  • TLMS
  • Cisco routers, switches
  • VMware
  • VBlock
  • Windows Server
  • Tripwire(PCI-DSS)
  • Service Now
  • BMC Remedy - ITSM
  • VMware
  • SharePoint
  • Solar Winds
  • Oracle 9i
  • SQL
  • JAVA/CSS/HTML
  • CardMap
  • SCOM
  • MS Project
  • PeopleSoft

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Analyst

Responsibilities:

  • Assessed the current EDMS practices of a client from the Petroleum and Petrochemical industry
  • Developed a Software Selection Matrix(SSM), based on SEI standards to evaluate client requirements
  • Used the SSM to identify Vendors during the selection process
  • Facilate solutions design and technical architecture between business stakeholders and Infrastucture leads
  • Implement Solution after re-engineering the transmittal/submittal/Document control and other workflow related functions to reduce rework and delays
  • Conducted discovery workshops with business stakeholders across SAP Application Support, IT Infrastructure and Transformation team
  • Collaborated with the Business stakeholders and IT stakeholders in defining business requirements
  • Documented the delineation of task ownership and relevant roles and responsibilities for AM & AS and established it using RACI Charts
  • Identified and documented internal OLAs and IT Infrastructure Service Level Thresholds
  • Completed the data collection and Analysis and BA for OLA process
  • Integrated the OLA framework with enterprise software release management process
  • Transferred the process design to technical design to be implemented through ServiceNow
  • Integrated the OLA framework Created Operational Level Agreement (Framework) for SAP Hardware Refresh & Data Centre Migration

Confidential

Lead Consultant

Responsibilities:

  • Manage consulting services cost from analysis phase through to completion of engagement
  • Lead, Onsite techs and Offsite Associates towards the orchestration and implementation of ServiceNow
  • Serve as a principal consultant and trusted advisor for matters pertaining to Servicenow enviornment
  • Responsible for achieving time frames for all active projects and within financial guidelines
  • Governance structure defining roles to have ServiceNow as Managed Service within Confidential
  • Maintain -table of clients from beginning to end of the project/engagement life cycle
  • Manage direct reports (i.e., hire, train, develop, appraise, reward, motivate, discipline, etc.)
  • Maintain effective utilization/morale of project resources
  • Participate in direct sales cycle to support stakeholder needs

Confidential

Subject Matter Expert

Responsibilities:

  • Formalized assessment process
  • Identified Confidential personnel to participate in the assessments validated through RACI charts
  • Validated the draft Confidential IT Control framework as part of the QA Cycle using PDCA methodology
  • Identified governance structures and functions within each individual processes
  • Identified Potential Risk
  • Assessed the architecture of applications running on distributed systems
  • Assessed Data centre environment including thin client reliant servers, network backbone, Systems supporting Patient care systems and all associated Technology that support Clinical applications
  • Improved initiatives for electronic record management
  • Improved security controls in all layers of Patient care Systems
  • Improved Network management
  • Removed dependency through failovers, mirroring, and other scalable redundant platforms.
  • Notification of potential Risks
  • Moving the identified risk to Risk Register
  • Trained new recruits and Transitioned the project to an Operations group

Confidential

Change Management Specialist

Responsibilities:

  • Established controls to mitigate risks posed during Mainframe retirement, Application retirement, and other functional changes existed prior to acquisition
  • Designed and developed with the help IT team members a risk assessment process for change and prepared communication templates for Application / IT resources outages
  • Scheduled and run weekly CAB meetings discussing the Forward Schedule of Changes

Confidential

Analyst IT Governance & Control Analyst

Responsibilities:

  • Assessed the current state of IT and provide guidance and direction to manage improvements
  • Ensured Confidential have adequate IT controls in line with all requirements stemming from CSOX and regulatory guidelines and standards
  • Acted as central co-ordinator for IT Audits with PWC and Deloitte
  • Assess financial impact and risk prior change, to communicate with the key business leaders
  • Ensured Closure of any control gaps determined in audits within acceptable timeframe
  • Maintained Lists of exceptions to standards
  • Managed self-assessment processes to review effectiveness of IT controls
  • Coordinated with people responsible for controls (Information Technology, Financial Reporting, Internal Audit, Risk Management, Application Development & Project Management Office)
  • Change impact matrix to categorize changes, Change Exception freeze for ERP and other Turnarounds
  • Identified Key controls and rationalized them, Integrate Change with configuration using Tripwire
  • Developed a SLM framework including SLA’s, OLA’s, UC’s identifying roles using RACI
  • Categorized Service request, Event and Operational request
  • Prioritization Matrix and categorization criteria with rules for escalation
  • Aligning SLA with Business Service Catalogue (BSC) and Technical Service Catalogue (TSC)
  • Define KPI’s for Service monitoring system
  • Decision rules for the review of Closed incidents to knowledge repository
  • Imparting knowledge through meetings and information sessions
  • Transfer of identified key control to CARDMAP (Control objectives and Practices out of COBIT)
  • Verified the IT general controls defined within the Card Map Tool
  • Assessed the effectiveness of controls through sample transactions
  • Designed and developed with IT team members a risk assessment process to identify key controls
  • Discussed with Internal(PWC)/External(Deloitte) the audit findings
  • Developed a methodology to rationalize key controls using RISK - IMPACT Matrix
  • Updated information in the Control based Management tool
  • Trained & Imparted knowledge of changes to the Control verifies/approvers
  • Documented the rationalization method and got it published in ISACA journal
  • Configuration Management System
  • Designed the CMDB using Tripwire
  • High Level Classification of a IT Assets to define configuration items that support manufacturing and financial applications
  • Policies & Procedures associated with Configuration Management System
  • Configure Tripwire to discover, IT Infrastructure- IP enabled devices
  • Process to capture changes to CI’s (role were created)
  • Governance structure to evaluate new IT Assets, monitor and report changes using Share point
  • Integrate CMDB with IT Asset management Database
  • Integrate CMDB with Change Management Process, Incident, Problem & Exchange
  • Integrate CMDB with Service Level Management System
  • Transfer of identified key control to CARDMAP( Control Self Assessment Tool)
  • Integrated CMDB with Compression Manufacturing Systems at the DB level

Confidential

Technical Support Analyst

Responsibilities:

  • Worked with internal and client staff to achieve optimal service delivery and constituent processes
  • Monitored and provided troubleshooting for Enterprise level server environments including Data Centre monitoring
  • Monitored TCP connections between computer systems to find relationships between computer systems, application tier and database tier
  • Contacted suppliers other partners to ensure timely delivery of hardware/resources required for the completion of activities
  • Maintained physical inventory and operating system environment using SAP

Confidential

Project Coordinator

Responsibilities:

  • Upgraded Contact Management Application Software (Maximizer) as part of the new version roll out
  • Co-ordinate with the team and ensure all PCD branches across Canada are considered, information gathered, recorded and processed for analysis and reporting
  • Validate existing client configurations against the pre-requisites of new version of CRM application
  • Developed measurements identifying key metrics to track and report client configuration and status

Confidential

IT Operations Analyst

Responsibilities:

  • Requirements analysis for more than 50 IT projects, Actively involved in the SDLC of CRM, SCM Data Warehousing during feasibility study
  • Used ITIL Framework to improve the efficiency of IT Service Delivery And Service Support functions
  • Three Dimensional Mapping of core IT processes and support processes
  • Documented IT Operations Procedures, Incident and Problem and change
  • Defined processes, established procedures and implemented a IT Change Management System
  • Build & Install in the EK network-IIS servers, Staffware servers and other workflow related F&P Servers
  • Process design and automation of Cargo Activity Management Information Systems (CAMIS)

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