PROFESSIONAL SUMMARY:

• Institutionalized a Governance process for the management of CMDB
• Designed the road map and Implemented the CMDB using Tripwire tool
• Strategize the implementation of IT Service Management and Service Life cycle design - a pragmatic approach
• Integrated IT Change, IT Release and IT Configuration using ServiceNow
• Re-aligned IT Change, IT Incident and IT Problem with confederated CMDB using Tripwire
• Project managed Implementation of Service Level Management process from SLM framework to Identification and Ownership, Monitoring, Tracking, Communication, Quality and Documentation (Policies and Procedures)
• Planned, Developed, Designed and Implemented (Includes Documentation IT Policies and Procedures )
• Defined Confidential IT Control Assessment Process Cycle, Defined assessment process of Confidential IT Control framework against Application Maturity and Process Maturity Models
• Validated the existing client configuration against the pre-requisites of new version of CRM application
• Documented IT Ops procedures, SLA’s, OLA and UC’s with focus on Service Improvement Plan(SIP)
• Process and Technical Architecture for Asset management repository to track financial, contractual, and inventory details of hardware and software
• Conceptualized and developed IT Operations - Business chargeback-Integrated with IT Asset management
• Benchmark Confidential IT Control Framework with best practices, standards and frameworks
• IT Control Assessment Process Cycle, IT Control framework, Application Maturity, Process Maturity Models
• Project managed the key areas in the IT GCC for Csox/Sox Compliance
• Reduced the GCC from 340 in by 2008 and 92 by Q1 2009 for CSOX sustainment
• Designed and developed a road map for Information Security
• Planned, Designed and Implemented the Risk Assessment Process
• Transitioned Service Now in Cloud as managed services
• Project Domains (BCP, Data Centre Transition, Service Catalogue, Service Provisioning, Cloud computing &vendor contracts, Virtualization)
• Process Improvement Projects(Workflow System, Release Management, Service Level Management, Change Management system, Establishing Control Framework, Maturity assessments, Service Operations)
• Governance Projects (Integration of processes, Alignment of Systems, Rationalizing IT General Controls, Maturity Models for process measurement)

HARDWARE/NETWORK:

• ITIL - Practitioner
• Cobit - Fundamentals
• ISO 27001:2005 - Lead Auditor
• Certified System Administrator: ServiceNow
• ISO 9001 - Lead Auditor
• Six Sigma
• IIA Report Writing
• Staffware Engineer
• SAS - Time Series
• Agile Practices - PMI
• Service Auditor
• PM Basics
• Mainframe zSeries
• SF15K (Sun Solaris)
• E10K (Sun Solaris)
• HP Blade
• DL series
• ESS & EMC storage
• TLMS
• Cisco routers, switches
• VMware
• VBlock
• Windows Server
• Tripwire(PCI-DSS)
• Service Now
• BMC Remedy - ITSM
• VMware
• SharePoint
• Solar Winds
• Oracle 9i
• SQL
• JAVA/CSS/HTML
• CardMap
• SCOM
• MS Project
• PeopleSoft

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Analyst

Responsibilities:

• Assessed the current EDMS practices of a client from the Petroleum and Petrochemical industry
• Developed a Software Selection Matrix(SSM), based on SEI standards to evaluate client requirements
• Used the SSM to identify Vendors during the selection process
• Facilate solutions design and technical architecture between business stakeholders and Infrastucture leads
• Implement Solution after re-engineering the transmittal/submittal/Document control and other workflow related functions to reduce rework and delays
• Conducted discovery workshops with business stakeholders across SAP Application Support, IT Infrastructure and Transformation team
• Collaborated with the Business stakeholders and IT stakeholders in defining business requirements
• Documented the delineation of task ownership and relevant roles and responsibilities for AM & AS and established it using RACI Charts
• Identified and documented internal OLAs and IT Infrastructure Service Level Thresholds
• Completed the data collection and Analysis and BA for OLA process
• Integrated the OLA framework with enterprise software release management process
• Transferred the process design to technical design to be implemented through ServiceNow
• Integrated the OLA framework Created Operational Level Agreement (Framework) for SAP Hardware Refresh & Data Centre Migration

Confidential

Lead Consultant

Responsibilities:

• Manage consulting services cost from analysis phase through to completion of engagement
• Lead, Onsite techs and Offsite Associates towards the orchestration and implementation of ServiceNow
• Serve as a principal consultant and trusted advisor for matters pertaining to Servicenow enviornment
• Responsible for achieving time frames for all active projects and within financial guidelines
• Governance structure defining roles to have ServiceNow as Managed Service within Confidential
• Maintain -table of clients from beginning to end of the project/engagement life cycle
• Manage direct reports (i.e., hire, train, develop, appraise, reward, motivate, discipline, etc.)
• Maintain effective utilization/morale of project resources
• Participate in direct sales cycle to support stakeholder needs

Confidential

Subject Matter Expert

Responsibilities:

• Formalized assessment process
• Identified Confidential personnel to participate in the assessments validated through RACI charts
• Validated the draft Confidential IT Control framework as part of the QA Cycle using PDCA methodology
• Identified governance structures and functions within each individual processes
• Identified Potential Risk
• Assessed the architecture of applications running on distributed systems
• Assessed Data centre environment including thin client reliant servers, network backbone, Systems supporting Patient care systems and all associated Technology that support Clinical applications
• Improved initiatives for electronic record management
• Improved security controls in all layers of Patient care Systems
• Improved Network management
• Removed dependency through failovers, mirroring, and other scalable redundant platforms.
• Notification of potential Risks
• Moving the identified risk to Risk Register
• Trained new recruits and Transitioned the project to an Operations group

Confidential

Change Management Specialist

Responsibilities:

• Established controls to mitigate risks posed during Mainframe retirement, Application retirement, and other functional changes existed prior to acquisition
• Designed and developed with the help IT team members a risk assessment process for change and prepared communication templates for Application / IT resources outages
• Scheduled and run weekly CAB meetings discussing the Forward Schedule of Changes

Confidential

Analyst IT Governance & Control Analyst

Responsibilities:

• Assessed the current state of IT and provide guidance and direction to manage improvements
• Ensured Confidential have adequate IT controls in line with all requirements stemming from CSOX and regulatory guidelines and standards
• Acted as central co-ordinator for IT Audits with PWC and Deloitte
• Assess financial impact and risk prior change, to communicate with the key business leaders
• Ensured Closure of any control gaps determined in audits within acceptable timeframe
• Maintained Lists of exceptions to standards
• Managed self-assessment processes to review effectiveness of IT controls
• Coordinated with people responsible for controls (Information Technology, Financial Reporting, Internal Audit, Risk Management, Application Development & Project Management Office)
• Change impact matrix to categorize changes, Change Exception freeze for ERP and other Turnarounds
• Identified Key controls and rationalized them, Integrate Change with configuration using Tripwire
• Developed a SLM framework including SLA’s, OLA’s, UC’s identifying roles using RACI
• Categorized Service request, Event and Operational request
• Prioritization Matrix and categorization criteria with rules for escalation
• Aligning SLA with Business Service Catalogue (BSC) and Technical Service Catalogue (TSC)
• Define KPI’s for Service monitoring system
• Decision rules for the review of Closed incidents to knowledge repository
• Imparting knowledge through meetings and information sessions
• Transfer of identified key control to CARDMAP (Control objectives and Practices out of COBIT)
• Verified the IT general controls defined within the Card Map Tool
• Assessed the effectiveness of controls through sample transactions
• Designed and developed with IT team members a risk assessment process to identify key controls
• Discussed with Internal(PWC)/External(Deloitte) the audit findings
• Developed a methodology to rationalize key controls using RISK - IMPACT Matrix
• Updated information in the Control based Management tool
• Trained & Imparted knowledge of changes to the Control verifies/approvers
• Documented the rationalization method and got it published in ISACA journal
• Configuration Management System
• Designed the CMDB using Tripwire
• High Level Classification of a IT Assets to define configuration items that support manufacturing and financial applications
• Policies & Procedures associated with Configuration Management System
• Configure Tripwire to discover, IT Infrastructure- IP enabled devices
• Process to capture changes to CI’s (role were created)
• Governance structure to evaluate new IT Assets, monitor and report changes using Share point
• Integrate CMDB with IT Asset management Database
• Integrate CMDB with Change Management Process, Incident, Problem & Exchange
• Integrate CMDB with Service Level Management System
• Transfer of identified key control to CARDMAP( Control Self Assessment Tool)
• Integrated CMDB with Compression Manufacturing Systems at the DB level

Confidential

Technical Support Analyst

Responsibilities:

• Worked with internal and client staff to achieve optimal service delivery and constituent processes
• Monitored and provided troubleshooting for Enterprise level server environments including Data Centre monitoring
• Monitored TCP connections between computer systems to find relationships between computer systems, application tier and database tier
• Contacted suppliers other partners to ensure timely delivery of hardware/resources required for the completion of activities
• Maintained physical inventory and operating system environment using SAP

Confidential

Project Coordinator

Responsibilities:

• Upgraded Contact Management Application Software (Maximizer) as part of the new version roll out
• Co-ordinate with the team and ensure all PCD branches across Canada are considered, information gathered, recorded and processed for analysis and reporting
• Validate existing client configurations against the pre-requisites of new version of CRM application
• Developed measurements identifying key metrics to track and report client configuration and status

Confidential

IT Operations Analyst

Responsibilities:

• Requirements analysis for more than 50 IT projects, Actively involved in the SDLC of CRM, SCM Data Warehousing during feasibility study
• Used ITIL Framework to improve the efficiency of IT Service Delivery And Service Support functions
• Three Dimensional Mapping of core IT processes and support processes
• Documented IT Operations Procedures, Incident and Problem and change
• Defined processes, established procedures and implemented a IT Change Management System
• Build & Install in the EK network-IIS servers, Staffware servers and other workflow related F&P Servers
• Process design and automation of Cargo Activity Management Information Systems (CAMIS)