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Consultant Resume

SUMMARY:

Accomplished organizational change management and learning & development leader. Driven and goal oriented with extensive experience managing large and complex projects. Highly motivated by projects that require strong attention to organizational change, specializing in technology based projects. A business partner and team player committed to producing high quality results that are tied to business objectives.

KEY COMPETENCIES INCLUDE:

Building Business Partnerships Technical Aptitude Organizational Change Management Resourceful Problem Solving Project Management Instructional Design and Development

TECHNICAL SKILLS:

MS Office, Project and Visio, PeopleSoft, SuccessFactors (SAP), Oracle, Oracle s UPK, SharePoint, Web Ex, Centra, SnagIt, Toolbook, HTML, Kronos, Staffworks and other proprietary systems.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

  • Developed and implemented enablement strategies to assist global Human Resources Business Partners and their divisions for corporate initiatives.
  • Conducted stakeholder and change impact assessments to develop change management and strategies that drive stakeholder engagement, support and alignment.
  • Educated Executives as to how stakeholder requirements and change requests would impact people, processes and systems, enabling them to make informed decisions. Provided advice and solutions.
  • Developed and support materials for global end users (English, German, Polish and Spanish). Conducted and informational sessions required to prepare employees for change, learn new skills, etc.
  • Researched and developed a technology based solution to upskill Human Resources Business Partners and their global business groups for a company initiative.
  • Served as the "subject matter expert" for the SuccessFactors Performance and Goal Management modules and provided ongoing support for end users, Help Desk and HRIS. Also supported the Recruiting module.
  • Educated and managed a network of Change Ambassadors.
  • Developed communications and maintained a page on the company’s Portal for company initiatives.
  • Managed and led User Acceptance Testing, i.e. developed test scripts, prepared business employees to perform testing, conducted test scripts, compiled testing results, escalated issues and followed up.
  • Managed system administration and troubleshooting.

Confidential

Assistant Vice President, Manager of and Communications

Responsibilities:

  • Selected to establish a new department to initiate and execute project management, and organizational change management for business transformational technology roadmap projects.
  • Developed the change management and strategies, and implementation plans to prepare and support employees for technology roadmap projects. Engaged business owners to gain support and resources.
  • Assisted in the development of a program and processes to assess and lead organizational change during major initiatives. Trained and coached IT Project Managers and business partners.
  • Saved the company $600K+ by leveraging internal resources and limiting the use of external resources to support the and Organizational Change Management work stream for a Human Resources system upgrade (PeopleSoft), Payroll transition (ADP) and timekeeper system upgrade (Kronos).
  • Engaged and prepared Human Resources Business Partners to support employees during pre and post implementation.
  • Collaborated with business partners to create a comprehensive communications plan to ready the organization to transition the Data Center daily operations and maintenance to a 3rd party provider.
  • Directed the development of a quarterly newsletter that provided employees with a progress update for the company’s technology roadmap.
  • Directed needs assessments and the design / development of technology based programs delivered via web, onsite and on - the-job. Created teams of geographically dispersed Trainers to support business initiatives.
  • Collaborated with business partners to create a comprehensive communications plan to ready the organization to transition the Data Center daily operations and maintenance to a 3rd party provider.
  • Managed the ongoing development of the company’s online learning and meeting system, e.g. managed 3rd party vendors and licenses, sourced development tools, managed content of web pages and driving utilization.

Assistant Vice President, Manager of and Development

Confidential

Responsibilities:

  • Developed strategies for the organization by partnering with business owners to understand business objectives and learning needs. Developed and managed budgets.
  • Partnered with Human Resources to develop and manage a Strategic Staffing Plan Program designed to identify and develop high potentials, plan for future growth and succession planning.
  • Developed strategic plans and directed development / delivery to support business initiatives, such as:
  • Various company systems, e.g. PeopleSoft, inventory management, online meeting system, system, AS400, mainframe, eCommerce Order Management, Outlook and a problem management system.
  • Merchandising and selling skills programs, e.g. jewelry and perishables.
  • Management skills, e.g. interviewing skills, goal setting and creating individual development plans.
  • Compliance programs such as information security, safety and preventing harassment.
  • Directed the development and maintenance of onboarding programs for company employees.
  • Managed and maintained the online learning and mass communications system, e.g. added new programs, monitored effectiveness, facilitated the use of an online meeting room, web page and LMS maintenance, etc.
  • Established processes and standards for the development of online programs (e.g. storyboarding, style guide, program interface and audio recordings) and project management.

Manager of Systems, Systems Manager

Confidential

Responsibilities:

  • Promoted to build and lead a team to support major systems implementations and to develop an online learning and mass communications system.
  • Influenced senior management to invest in an online learning technology that improved the ability to train end users efficiently and cost effectively.
  • Partnered with IT to lead the development and implementation of an online learning and communications system. Compiled requirements, selected vendors / tools, equipment and a Content Management System, established system administrators to manage the system and drive utilization.
  • Defined and customized Learning Management Systems and crafted processes for ID maintenance.
  • Supported the implementation of three major systems (PeopleSoft, Staffworks and Cash Management) implemented over a nine month period. Delivered online using an innovative method never used before.
  • Developed and executed a strategy and implementation plan for a major operating system upgrade. Created materials and communications. Prepared 70 Trainers who trained 5,000+ employees.

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