CAREER HISTORY:
Confidential, Des Moines, IA
PC/Lan Administrator
Responsibilities:
- Process & complete requests for new virtual machines.
- Image & configure virtual machines in the Confidential VMWare environment.
- Assist with Virtual Machine migration orders from Windows XP to Windows 7.
- Assist in trouble ticket escalation and troubleshooting involving Virtual Machine OS issuessoftware installs, and Citrix related problems.
- Complete special projects assigned by team leader.
Confidential, Pleasant Hill, IA
Tech Support Specialist
Responsibilities:
- Support and maintenance of infrastructure hardware and software.
- Deployment/Migrating/Imaging client data from Windows - XP to Windows-7.
- Assist supervisor with monthly reports
- Set up supervisor’s speaking engagements
- Responsible for installation of all hardware and software equipment & maintenance.
- Troubleshoot any computer issues & resolve problems.
- Assist with graphics on reports and charts
Confidential, Des Moines, IA
Business Technical Support Representative
Responsibilities:
- Troubleshoot issues for business class broadband internet customers
- Handle new inquiries for business class internet and cable TV services
- Troubleshoot issues for residential internet customers before being promoted to business class support
- Helped customers with billing inquiries on their Confidential accounts
- Was a key team player who assisted commercial customers with problems in timely manner
- Transferred from residential to commercial due to extensive knowledge of internet and broadband
Confidential, Des Moines, IA
Technical Support Specialist
Responsibilities:
- Troubleshot software problems for loan officers
- Installed hardware and software for Meredith Corporation
- Performed data tape backups for Farm Bureau Insurance
- Adapted to a variety of temporary jobs and helped solve some software problems which made the loan process flow smooth.
Confidential, Des Moines, IA
Technical Support Representative
Responsibilities:
- Troubleshot issues for dialup / DSL customers.
- Special projects which included: call escalation, creating flowcharts, and training classes for new technicians.
- Team player who assisted DSL customers.
- Created power point presentation and led training classes on MacIntosh computers for new technicians.
