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Pc/lan Administrator Resume

Des Moines, IA

CAREER HISTORY:

Confidential, Des Moines, IA

PC/Lan Administrator

Responsibilities:

  • Process & complete requests for new virtual machines.
  • Image & configure virtual machines in the Confidential VMWare environment.
  • Assist with Virtual Machine migration orders from Windows XP to Windows 7.
  • Assist in trouble ticket escalation and troubleshooting involving Virtual Machine OS issuessoftware installs, and Citrix related problems.
  • Complete special projects assigned by team leader.

Confidential, Pleasant Hill, IA

Tech Support Specialist

Responsibilities:

  • Support and maintenance of infrastructure hardware and software.
  • Deployment/Migrating/Imaging client data from Windows - XP to Windows-7.
  • Assist supervisor with monthly reports
  • Set up supervisor’s speaking engagements
  • Responsible for installation of all hardware and software equipment & maintenance.
  • Troubleshoot any computer issues & resolve problems.
  • Assist with graphics on reports and charts

Confidential, Des Moines, IA

Business Technical Support Representative

Responsibilities:

  • Troubleshoot issues for business class broadband internet customers
  • Handle new inquiries for business class internet and cable TV services
  • Troubleshoot issues for residential internet customers before being promoted to business class support
  • Helped customers with billing inquiries on their Confidential accounts
  • Was a key team player who assisted commercial customers with problems in timely manner
  • Transferred from residential to commercial due to extensive knowledge of internet and broadband

Confidential, Des Moines, IA

Technical Support Specialist

Responsibilities:

  • Troubleshot software problems for loan officers
  • Installed hardware and software for Meredith Corporation
  • Performed data tape backups for Farm Bureau Insurance
  • Adapted to a variety of temporary jobs and helped solve some software problems which made the loan process flow smooth.

Confidential, Des Moines, IA

Technical Support Representative

Responsibilities:

  • Troubleshot issues for dialup / DSL customers.
  • Special projects which included: call escalation, creating flowcharts, and training classes for new technicians.
  • Team player who assisted DSL customers.
  • Created power point presentation and led training classes on MacIntosh computers for new technicians.

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