PC/Lan Administrator Resume Des Moines, IA - Hire IT People

CAREER HISTORY:

Confidential, Des Moines, IA

PC/Lan Administrator

Responsibilities:

Process & complete requests for new virtual machines.
Image & configure virtual machines in the Confidential VMWare environment.
Assist with Virtual Machine migration orders from Windows XP to Windows 7.
Assist in trouble ticket escalation and troubleshooting involving Virtual Machine OS issuessoftware installs, and Citrix related problems.
Complete special projects assigned by team leader.

Confidential, Pleasant Hill, IA

Tech Support Specialist

Responsibilities:

Support and maintenance of infrastructure hardware and software.
Deployment/Migrating/Imaging client data from Windows - XP to Windows-7.
Assist supervisor with monthly reports
Set up supervisor’s speaking engagements
Responsible for installation of all hardware and software equipment & maintenance.
Troubleshoot any computer issues & resolve problems.
Assist with graphics on reports and charts

Confidential, Des Moines, IA

Business Technical Support Representative

Responsibilities:

Troubleshoot issues for business class broadband internet customers
Handle new inquiries for business class internet and cable TV services
Troubleshoot issues for residential internet customers before being promoted to business class support
Helped customers with billing inquiries on their Confidential accounts
Was a key team player who assisted commercial customers with problems in timely manner
Transferred from residential to commercial due to extensive knowledge of internet and broadband

Confidential, Des Moines, IA

Technical Support Specialist

Responsibilities:

Troubleshot software problems for loan officers
Installed hardware and software for Meredith Corporation
Performed data tape backups for Farm Bureau Insurance
Adapted to a variety of temporary jobs and helped solve some software problems which made the loan process flow smooth.

Confidential, Des Moines, IA

Technical Support Representative

Responsibilities:

Troubleshot issues for dialup / DSL customers.
Special projects which included: call escalation, creating flowcharts, and training classes for new technicians.
Team player who assisted DSL customers.
Created power point presentation and led training classes on MacIntosh computers for new technicians.