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Senior Messaging Consultant Resume

Arlington, VA

SUMMARY:

With over 18 years of progressive Information Technology experience ranging from desktop support, server administration, network engineering, subject matter expertise, messaging architect, IT management, mobile systems specialist, and trusted technical advisor to a variety of clients both in the corporate and federal arena, I am seeking further challenges as a Senior Mobility Consultant where a diverse background and proven technical expertise will be utilized and advanced.

COMPUTER SKILLS:

Experience managing, installing, and maintaining application servers: Active Directory

Expertise in securing the network: Cisco IOS

Inter - organization Migration across forests: MAC

Norton/Symantec Suite of Utilities: Mobile Technologies

Good Server 7.1 with iPhone and iPad deployment Designing, deploying, maintaining, and upgrading BlackBerry Enterprise Servers, Patching the Daylight Saving Time patch wirelessly to BB devices, Moving the BlackBerry SQL database to a dedicated SQL server, Deploying the Mobile Data Service (MDS) for BlackBerry Servers: Citrix

Implementation of Citrix Presentation Server Farm: Publishing applications

Citrix license recovery: Network/Messaging Protocols TCP/IP IPX/SPX SSL/TLS SMTP IMAP POP3 DHCP DNS FTP Telnet

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Senior Messaging Consultant

Responsibilities:

  • Upgraded Exchange 2003/2007 to Exchange 2010 for 80,000 mailboxes.
  • Work with the AD team to transition to Windows 2008 functional level.
  • Designed redundant BES infrastructure to support 10,000 BB user capacity.
  • Migrated 7500 BB s from BES 4.1 to BES 5.0 using the Transporter.
  • Developed migration strategy to minimize downtime during 80,000 mailbox moves.
  • Deployed 3 clustered Good 7.1 servers supporting 3000 iOS devices.
  • Provided final tier technical support for BlackBerry, Good, and Exchange issues.
  • Wrote system design, SOP, As - built, and implementation plan documents.
  • Ensured that all designs meet the DoD security standard requirements.
  • Secured the messaging environment using host intrusion detection system.
  • Performed plan of action and milestones (POA&M) remediation.

Confidential, Herndon, VA

Messaging Architect

Responsibilities:

  • Act as the trusted advisor to the Manager of Information Technology at HP.
  • Designed and tested Exchange 2010 migration path from Exchange 2003.
  • Migrated Exchange mailboxes to resource forest using Quest Migration Manager.
  • Maintained and troubleshot Exchange 2007 CCR servers.
  • Designed and documented BES high availability across two sites for FEMA.
  • Deployed BlackBerry Administration Server to complement BES.
  • Migrated 4800 BlackBerry users to BES 5.0.2 into a resource forest.
  • Provided third tier technical support for BlackBerry and Exchange issues.

Confidential, Reston, VA

Network Architect

Responsibilities:

  • Ensure TSA technical problems are resolved in a timely manner.
  • Designed and deployed mailbox capacity to handle up to 100,000 users.
  • Migrated BlackBerry SQL database to a 64 - bit clustered SQL 2005 platform.
  • Deployed additional BES to accommodate 10,000 BlackBerry handhelds.
  • Wrote build documentation and implementation plan for Docs-To-Go for BES.
  • Wrote up procedural documents for any change management processes.
  • Provided top tier technical support for Exchange and BlackBerry.
  • Generated reports, project timelines, and metrics.

Confidential, Olney, MD

Senior Messaging Architect

Responsibilities:

  • Designed new Exchange 2007 Organization to completely replace Exchange 2000 infrastructure in a multi - forest environment.
  • Installed Exchange 2007 using Single Copy Cluster technology on Windows Server 2008 operating system attached to Storage Area Network.
  • Provided seamless user mailbox data migration across two Exchange organizations.
  • Designed new BlackBerry domain around the new Exchange 2007 infrastructure.
  • Upgraded the BlackBerry Enterprise Server to the Windows 64-bit platform.
  • Upgraded the SQL database to 64-bit SQL 2005 database.
  • Provided BlackBerry high availability using NeverFail.

Confidential, Reston, VA

Network Architect

Responsibilities:

  • Deployment of 27 Exchange 2003/2007 servers at the new Datacenter.
  • Setup multiple node mailbox and public folder cluster servers.
  • Installed 4 Exchange 2007 Client Access Servers.
  • Created new routing group for 5 Bridgehead servers.
  • Engineered redundant multi - BlackBerry servers with replicated SQL databases.
  • Capacity to scale up to 10,000 BlackBerry devices.
  • Created build documentation, testing documentation, and implementation plan.
  • Exchange 2000 to Exchange 2003/2007 migration subject matter expert (SME).
  • Designed mailbox capacity to handle up to 100,000 users.
  • Separated the Exchange Organization into multiple routing groups.
  • Implemented multi-clustered mailbox servers with redundant network configuration.
  • Provided Exchange 2007 Client Access Server for Outlook Web Access.
  • Designed and tested solutions on VMware before deployment.
  • Upgraded 4 BlackBerry Sites at HHS from 4.0.7 to 4.1.4
  • Applied the Daylight Saving Time patch to BlackBerry, Citrix, JRE, and Windows.
  • Wrote up procedural documents for any change management processes.
  • Provided top tier technical support for Citrix, Exchange, and BlackBerry.
  • Generated reports, project timelines, and metrics.

Confidential, Sterling, VA

LAN Manager for Confidential

Responsibilities:

  • Evaluate and identify technology platforms to deliver company services.
  • As a member of the management team, establish the support process.
  • Managed and mentored a team of technical professionals.
  • Merged network infrastructures after acquisition of new companies.
  • Provided escalation support to the Helpdesk and the LAN Administrators.
  • Budgeted annual expenditures for training, hardware, and software requirements.
  • Designed network solutions to handle a rapidly growing company.
  • Delegated assignments and provide technical direction to network engineers.
  • Coordinated with other departments to ensure uninterrupted network services.
  • Oversaw the daily activities of the internal Helpdesk.
  • Provided on - call escalation support beyond the normal business hours.
  • Resolved outstanding issues with users that require management intervention.

Confidential, Charlotte, NC

Exchange Enterprise Support Engineer

Responsibilities:

  • Provided top - tier technical support for Exchange Server Client Infrastructure.
  • Configured RPC over HTTPS with Outlook 2003, Exchange 2003, and AD 2003.
  • Troubleshot Front-End, Back-End Exchange server scenarios.
  • Read Network Monitor traces to find the root cause of the problem.
  • Supported Outlook Web Access and Outlook Mobility Access.
  • Disaster recovery of Exchange databases from tape backup.
  • Installation of Certificate services and Certificate distribution.
  • Wrote up solutions for publication to the Knowledge Base.
  • Setup Pocket PC and Smartphone Active-Sync and Always-up-to-date.

Confidential, Arlington, VA

Network Administrator

Responsibilities:

  • Network administrator for the Confidential Seasparrow Project Office network.
  • Oversaw day to day network operations of the Confidential Seasparrow office.
  • Supported Compaq Proliant 2500 servers running Novell in a Novell/NT environment.
  • Performed daily backups and restores using ArcServe 6.5 running on a Compaq Proliant server running NT.
  • Monitored network status via What s Up Gold to provide uninterrupted network services.

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