Member service representative Resume

SUMMARY:

7 years of experience in sales and customer service support with focus in retail and finance
Strong analytical and troubleshooting skill in software and hardware problems
Strong background working with clients, designers, and programmers to identify requirements, assist with creating user interfaces, and develop implementation timelines
Ability to learn and adapt in a fast paced technology driven environment

TECHNICAL SKILLS:

Applications: Microsoft Office Suite, Dreamweaver, Photoshop, Raptor Programmer, Alice Animation

Database: MS SQL Server 2008, MySQL

Platforms: Microsoft Windows, Linux

PROFESSIONAL EXPERIENCE:

Confidential

Member service representative

Responsibilities:

Analyze business requirements, compliance and regulatory procedures
Complies with all Confidential procedures and policy
Educates members on how to products and service would be beneficial to them
Create a lost lasting professional relationship to each member that enters the branch
Create business plans and meet business plans deadline accordingly
Fully trained in all aspect of cash operation under Confidential Standards
Earned branch awards for achieving excellent customer service
Trained to offer loans and approve loans for qualifying members
Manages weekly quizzes to educate fellow member service representatives

Confidential

Member service representative

Responsibilities:

Handles daily teller operation
Responsible for balancing branch totals from Money order numbers to Official check validation
Cross trained with member service to help member open accounts, claim fraud, and issue SDFCU debit cards to new members
Top teller in sales
Introduced new procedures for the teller line for better efficiency