We provide IT Staff Augmentation Services!

Member Service Representative Resume

SUMMARY:

  • 7 years of experience in sales and customer service support with focus in retail and finance
  • Strong analytical and troubleshooting skill in software and hardware problems
  • Strong background working with clients, designers, and programmers to identify requirements, assist with creating user interfaces, and develop implementation timelines
  • Ability to learn and adapt in a fast paced technology driven environment

TECHNICAL SKILLS:

Applications: Microsoft Office Suite, Dreamweaver, Photoshop, Raptor Programmer, Alice Animation

Database: MS SQL Server 2008, MySQL

Platforms: Microsoft Windows, Linux

PROFESSIONAL EXPERIENCE:

Confidential

Member service representative

Responsibilities:

  • Analyze business requirements, compliance and regulatory procedures
  • Complies with all Confidential procedures and policy
  • Educates members on how to products and service would be beneficial to them
  • Create a lost lasting professional relationship to each member that enters the branch
  • Create business plans and meet business plans deadline accordingly
  • Fully trained in all aspect of cash operation under Confidential Standards
  • Earned branch awards for achieving excellent customer service
  • Trained to offer loans and approve loans for qualifying members
  • Manages weekly quizzes to educate fellow member service representatives

Confidential

Member service representative

Responsibilities:

  • Handles daily teller operation
  • Responsible for balancing branch totals from Money order numbers to Official check validation
  • Cross trained with member service to help member open accounts, claim fraud, and issue SDFCU debit cards to new members
  • Top teller in sales
  • Introduced new procedures for the teller line for better efficiency

Hire Now