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Customer Service Representative Resume

Des Moines, IA

EMPLOYMENT OBJECTIVE:

To obtain employment with a progressive organization who offers opportunities for advancement.

SUMMARY:

Able to multi - task, follow directions, be on time, and meet required deadlines; willing to learn new concepts and ideas; and able to get along well with co-workers and management.

WORK EXPERIENCE:

Customer Service Representative

Confidential, Des Moines, IA

Responsibilities:

  • Received inbound calls from customers regarding home and automobile insurance coverage inquiries; reviewed existing coverage and offered additional coverage as needed entered appropriate information regarding covered automobiles and personal property; provided Certificates of Insurance and policy information as necessary updated lien and mortgage holder information; processed credit card and Confidential payments documented all customer contact and payment information into company proprietary database system followed company safety policies and privacy polices; and ensured superior customer service.

Technical Services Specialist

Confidential, West Des Moines, IA

Responsibilities:

  • Assigned to work at Confidential as a Technical Services Specialist received in-bound calls from employees who needed assistance with password resets and unlocks diagnose and resolve hardware issues with card readers and printers as well and common network and VPN connectivity issues installed printers via Confidential software program recorded all contacts and troubleshooting steps using Remedy Help Desk ticketing system scheduled on-site service calls as needed; ensured superior customer service.

Confidential, Des Moines, IA

Computer Technician

Responsibilities:

  • supervised and trained employees in company operations and expectations; provided staff with constructive feedback in order to improve work performance; cost estimated projects for potential customers; refurbished computers that exceeded minimum requirements via installation of updated hardware components; installed updated Windows and Macintosh operating systems; performed hard drive data deletion that met Confidential Level 3 specifications; configured home and business networks for multi-computer use; set-up wireless internet access and Bluetooth technology; diagnosed computer-related and software-related problems and isolated causes to perform needed repairs; developed web pages for home and business use; trained customers in basic computer operations as well as in a variety of software applications; and ensured quality workmanship and superior customer service.

Internet Technical Support Trainer

Confidential, West Des Moines, IA

Responsibilities:

  • Trained new employees on overall company policies and procedures such as, but not limited to, safety, diversity, and privacy; also trained new employees on Confidential billing program and company-specific internet support tools as well as on cable modem common hardware and software computer configurations provided upgrade and refresher training as needed; generated training-related monthly reports; developed implemented and monitored company’s uniform standard internal Help Desk web site; designed PowerPoint presentations to accompany training materials; and revised and maintained accuracy of training materials using Microsoft Publisher.

Internet Technical Support Representative

Confidential, Des Moines, IA

Responsibilities:

  • Assigned to work at Confidential as an Internet Technical Support Representative; received in-bound calls to diagnose and resolve basic network and cable modem functionality as well as talked customers through common hardware and software configurations forwarded applicable escalated issues to advanced technical support groups using Remedy Help Desk ticketing system scheduled on-site service calls when necessary; answered questions regarding service options, features, and pricing, entered customer assistance and payment information into the Confidential billing system; followed company safety policies and privacy polices; and ensured superior customer service.

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