Technical Support Analyst Resume Fort Worth, Texas - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential - Fort Worth, Texas

Technical Support Analyst

Responsibilities:

Provide first level technical support to end users for technology related issues.
Ensure proper documentation for each interaction and escalate when necessary.
Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
Escalate issues to appropriate parties as necessary.

Confidential

Desktop Technician

Responsibilities:

Confidential - Irving, Texas

Customer Service Rep

Responsibilities:

Duties included working with customers over the phone and providing phone support
Answered questions about store stock and inventory levels.
Performed scheduling of in store training and technical support appointments
Supported Windows platforms as well as MS Office applications
Supported internal customers which were the support technicians working in the actual retail stores and external customers which were the consumers that have made purchases from the retail stores

Confidential - Grand Prairie, TX

Deployment Technician

Responsibilities:

Performed hardware break-fixes and did deployment for desktops and laptops along with setting up docking stations for various schools in the North Dallas area
Provided support for all Dell Latitude Notebooks (2120 and 2122)
Assisted in doing data transfers and uploading various PCs with designated school software
Performed Ghost imaging on PCs
Worked with Active Directory in adding and deleting new users
Supported users with Office 2010 and Windows XP and Windows 7