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Technical Support Analyst Resume

Fort Worth, TexaS

PROFESSIONAL EXPERIENCE

Confidential - Fort Worth, Texas

Technical Support Analyst

Responsibilities:

  • Provide first level technical support to end users for technology related issues.
  • Ensure proper documentation for each interaction and escalate when necessary.
  • Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
  • Escalate issues to appropriate parties as necessary.

Confidential

Desktop Technician

Responsibilities:

  • Duties included providing desktop support to company end-users.
  • Deployment of various laptops and printers
  • Installation and configurations of various company software
  • Troubleshooting and maintaining company network.

Confidential - Irving, Texas

Customer Service Rep

Responsibilities:

  • Duties included working with customers over the phone and providing phone support
  • Answered questions about store stock and inventory levels.
  • Performed scheduling of in store training and technical support appointments
  • Supported Windows platforms as well as MS Office applications
  • Supported internal customers which were the support technicians working in the actual retail stores and external customers which were the consumers that have made purchases from the retail stores

Confidential - Grand Prairie, TX

Deployment Technician

Responsibilities:

  • Performed hardware break-fixes and did deployment for desktops and laptops along with setting up docking stations for various schools in the North Dallas area
  • Provided support for all Dell Latitude Notebooks (2120 and 2122)
  • Assisted in doing data transfers and uploading various PCs with designated school software
  • Performed Ghost imaging on PCs
  • Worked with Active Directory in adding and deleting new users
  • Supported users with Office 2010 and Windows XP and Windows 7

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