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Noc Technician Resume

OBJECTIVE:

Information Technology Specialist

SUMMARY:

  • As an IT Specialist I took on a Tier 3 help desk position that involves a large volume of calls dealing with day to day issues such as troubleshooting PC OS Software / hardware, the CAC Card reader, email issues, work Network connection issues, using VPN software to remotely troubleshoot their workstations.
  • Technical, operations, and training support were provided to users of company's personal computers by telephone relative to desktop hardware and software packages.
  • Troubleshoot various work stations, printers, other peripherals, operating systems, shrink - wrap programs, and applications software programs.
  • Logging info into the Remedy ticket system for reports such as: None LAN connectivity, user accounts to be reset or created, network printer issues and remote accessed assisting network issues
  • Software applications installing/uninstalling, and hardware issues: setting up/clearing hard drives Cat5 and Fiber Optic installations.

TECHNICAL SKILLS:

  • MS Office, Remedy and Clarify-( work order tracking software)
  • Windows NT, Windows 7 and XP, MS Exchange Server, Service Pack 6
  • Unix, Linux Red Hat, Java, HTML
  • Vision app, iLO, Solarwinds, IBM Tivoli (Net Cool), APM, Orion NPM
  • ESX, AIX 5L, Oracle, MS SQL Server, Dameware, VPN Client.

PROFESSIONAL EXPERIENCE:

NOC Technician

Confidential

Responsibilities:

  • Contribute in Building NOC Team as Impact to the company.
  • Handle inbound and out bound data traffic to resolve customer’s issues.
  • Monitor all aspects of Network, Systems, facilities infrastructure and provide outbound communications.
  • Provide third level support to resolve complex, technical customer problems.
  • Effectively communicate status to customers and internal staff.
  • Trouble Shooting and Monitoring Solarwinds and Oracle.
  • Creating cases with ticketing software - Clarify.

NOC Engineer

Confidential

Responsibilities:

  • Handle inbound call traffic to resolve customer problems.
  • Monitor all aspects of Network, Systems, facilities infrastructure and provide outbound communications.
  • Provide third level support to resolve complex, technical customer problems.
  • Effectively communicate status to customers and internal staff.
  • Network circuit repairs on Cisco/Juniper/Extreme platforms. Media types from ADSL through OC-12.
  • UNIX/AIX/Cisco/NT/Windows administration of production servers includes installations, maintenance of OS.
  • Mail, Web, and DNS administration includes setup, maintenance, and providing accompanying support.
  • Created Documentation of trouble resolution through the use of trouble ticketing system.
  • Trouble Shooting and Monitoring IBM Tivoli (Net Cool).
  • Creating cases with ticketing software - Remedy.

Information Technology Specialist

Confidential

Responsibilities:

  • Monitored unclassified, classified, and top secret government messaging systems to ensure 80-90% message traffic is sent and received properly.
  • Operate message traffic terminal.
  • Train all incoming personnel on the importance of information security and the role it plays in every day operations within the work environment by giving an Operation Security Briefing. Successfully trained users of differing knowledge bases.
  • Reviewed Help Desk work orders and set priority levels.
  • Technical Monitor critiquing employees on their performance a variety customer service skills for the Help Desk and Automated Data Processing Equipment Workshop.
  • Installed Facilities with Cat5 and Fiber Optic cable in order to install Voice Over Internet Protocol devices to improve military communications between Soldiers and their units.
  • Setup LAN connections in the field for 6-7 centers sometime during tear down and move for mobility
  • Maintained work stations with network security patches installed on a weekly basis, performed trouble shooting procedures, set up user accounts, kept records of serial numbers, IP address, users, and served as Network Administrator.
  • Constructed and operated a Tier 2 operations center in Qatar for employee personal use.
  • Conducted weekly, monthly, and quarterly systems maintenance on a LAN.
  • Took over 4000 calls in reference to any system issues within the network.
  • Installed Windows 2000, Windows XP, Formflow, Norton Anti-virus, Microsoft Office, and any other software needed by users to effectively complete their daily tasks.
  • Base lined new desktops and laptops to ensure no network violations were present.
  • Assisted system users trouble shoot computer malfunctions.
  • Used troubleshooting techniques to effectively solve any system issues.

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