SUMMARY:

• Provide high - priority IT project management and client support through the full project life cycle capitalizing on 10 years experience in strategic, device troubleshooting, technical software, hardware, and network problem resolution.
• Effectively manage budget and time resources, schedule and execution of quality deliverables following company standards
• Work collaboratively with stakeholders to define and meet project and company goals and objectives
• Lead cross-functional teams across several disciplines, managing various needs and driving results
• Provide Desktop support and Customer Service to all client end users by performing question/problem diagnosis and guiding users through step-by-step solutions
• Demonstrate sensitivity to, and respect for, a diverse multicultural population

AREAS OF EXPERTISE:

Project management, Multimedia Presentations, Desktop/Laptop Repairs and Upgrades, Application Installations, Virus Support, Consulting, Print Server Management, Network and Application Security Scanning, Technology Committee Board, LCD Projection, Video Conferencing, Mobile Devices

SYSTEMS PROFICIENCIES:

Windows (NT, XP, Vista, 7), Microsoft Office Suite, Windows Active Directory, Mac (0S 9, 10, 10.5, 10.6.2), Smart Board, Promethean, DX8000 Video Security, Malware Anti-Virus, Venus 1500, Papercut, Altiris

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, Minnesota

Contract Engineer

Responsibilities:

• Diagnose and resolve end-user network or local printer problems, hardware problems, network issues, e-mail, Internet, dial-in, and local-area network access problems.
• Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Provide technology and application workshops to employees and executives
• Install applications and upgrades
• Expanded Confidential roles and responsibilities to include executive meeting support and presentation technology management

Confidential, Edina, Minnesota

IT Specialist

Responsibilities:

• Provide expert technology to Confidential consumers with various levels of technology issues and needs
• Ability to work successfully with diverse consumers and proactively work to address future technology needs and updated applications
• Repair, re-imaging and software set-ups at client station
• Conduct software trials and provide feedback to help with improvements
• Lead and participate in to keep abreast of trends, pop-culture and technological breakthroughs

Confidential, Minnesota

Information and Instructional Technology Assistant

Responsibilities:

• Responsible for policy compliance and information policies
• Lead technology and for senior staff across school district
• Created, designed and executed infrastructure strategy solutions
• Sole operator of Daktronics Digital Sign Installation and Venus 1500
• Diagnosed infected computer viruses, Trojans, worms and vulnerable hosts on computers using in-house and industry tools
• Managed team responsible for building, imaging and maintenance of Mac and PC labs