Contract Engineer Resume
Minneapolis, MinnesotA
SUMMARY:
- Provide high - priority IT project management and client support through the full project life cycle capitalizing on 10 years experience in strategic, device troubleshooting, technical software, hardware, and network problem resolution.
- Effectively manage budget and time resources, schedule and execution of quality deliverables following company standards
- Work collaboratively with stakeholders to define and meet project and company goals and objectives
- Lead cross-functional teams across several disciplines, managing various needs and driving results
- Provide Desktop support and Customer Service to all client end users by performing question/problem diagnosis and guiding users through step-by-step solutions
- Demonstrate sensitivity to, and respect for, a diverse multicultural population
AREAS OF EXPERTISE:
Project management, Multimedia Presentations, Desktop/Laptop Repairs and Upgrades, Application Installations, Virus Support, Consulting, Print Server Management, Network and Application Security Scanning, Technology Committee Board, LCD Projection, Video Conferencing, Mobile Devices
SYSTEMS PROFICIENCIES:
Windows (NT, XP, Vista, 7), Microsoft Office Suite, Windows Active Directory, Mac (0S 9, 10, 10.5, 10.6.2), Smart Board, Promethean, DX8000 Video Security, Malware Anti-Virus, Venus 1500, Papercut, Altiris
PROFESSIONAL EXPERIENCE:
Confidential, Minneapolis, Minnesota
Contract Engineer
Responsibilities:
- Diagnose and resolve end-user network or local printer problems, hardware problems, network issues, e-mail, Internet, dial-in, and local-area network access problems.
- Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
- Provide technology and application workshops to employees and executives
- Install applications and upgrades
- Expanded Confidential roles and responsibilities to include executive meeting support and presentation technology management
Confidential, Edina, Minnesota
IT Specialist
Responsibilities:
- Provide expert technology to Confidential consumers with various levels of technology issues and needs
- Ability to work successfully with diverse consumers and proactively work to address future technology needs and updated applications
- Repair, re-imaging and software set-ups at client station
- Conduct software trials and provide feedback to help with improvements
- Lead and participate in to keep abreast of trends, pop-culture and technological breakthroughs
Confidential, Minnesota
Information and Instructional Technology Assistant
Responsibilities:
- Responsible for policy compliance and information policies
- Lead technology and for senior staff across school district
- Created, designed and executed infrastructure strategy solutions
- Sole operator of Daktronics Digital Sign Installation and Venus 1500
- Diagnosed infected computer viruses, Trojans, worms and vulnerable hosts on computers using in-house and industry tools
- Managed team responsible for building, imaging and maintenance of Mac and PC labs