SUMMARY:
Finding a rewarding, challenging and stable career with a top - notch company, where I have the ability to help others and continually assist the growth of the company and my team. I wish to utilize my people skills, my information technology skills, as well as my management skills to the utmost of my abilities.
SKILLS:
Languages: COBOL, Visual Basic 6.0, RPG on AS400 Mainframe, SQL, C++, HTML/ CSS, ASP and some JavaScript
Software: FrontPage, Dreamweaver, Expressions, Microsoft Office Suite (V 97 and up), Publisher, Photoshop, Perception, WordPress, Ghost, Visio
Platforms: Windows 95, NT, 2000 Pro, XP, Vista, Windows 7
Databases: MS Access, some SQL Server, Oracle in college
Strengths: Troubleshooting, website management and design, and development, PC instruction, customer service, management
EMPLOYMENT:
Client Service Rep.
Confidential
Responsibilities:
- Answering software support phone lines
- Answering emails from software support inbox
- Assigning cases to appropriate personnel from support inbox
- Working my own cases regarding Human Services issues
- EMR software experience
- Researching cases
- Regression testing on software build updates
Project Program Specialist
Confidential
Responsibilities:
- Course/ Faculty evaluation administration using Perception
- Database management and administration
- Computer Inventory management; developed Access Database for this
- Providing Quotes for staff/faculty, APRs to order
- Webmaster of CON website
- Technical support
- Email administrator
- SharePoint administrator; developed new Sharepoint site
- Graphic design; photo editing
- Desktop support duties; including installation of software, removal of issues, diagnosis of PC issues
- Coordinated installation/ replacement schedule of 100 new pc’s to faculty/ staff in need over the course of a summer
Storage Administrator
Confidential
Responsibilities:
- Assisted with IT storage management functions
- Software installation
- Documentation customer service duties troubleshooting and problem resolution
- Monthly and weekly reports
- Monitoring the CLARiiON storage array
Computer Applications Specialist
Confidential
Responsibilities:
- Maintenance and revision of Nursing & Chemistry Department websites
- Troubleshooting hardware, software, and email issues
- Installation, configuration, upgrades, and maintenance of software
- Provided desktop support within CSAM
- Created, modified, and maintenance of databases
- Network support, server administrator
- Maintained software licensing requirements
- Planned computer replacement schedules
Computer Technical Specialist
Confidential
Responsibilities:
- Managed Access databases
- Maintained and revised websites
- Ran help desk troubleshooting hardware, software, and email issues
- Set up username/password accounts for dial up ISP service and email accounts
- Provided desktop support within the organization
- Backup computer instructor
