Client Service Rep. Resume

SUMMARY:

Finding a rewarding, challenging and stable career with a top - notch company, where I have the ability to help others and continually assist the growth of the company and my team. I wish to utilize my people skills, my information technology skills, as well as my management skills to the utmost of my abilities.

SKILLS:

Languages: COBOL, Visual Basic 6.0, RPG on AS400 Mainframe, SQL, C++, HTML/ CSS, ASP and some JavaScript

Software: FrontPage, Dreamweaver, Expressions, Microsoft Office Suite (V 97 and up), Publisher, Photoshop, Perception, WordPress, Ghost, Visio

Platforms: Windows 95, NT, 2000 Pro, XP, Vista, Windows 7

Databases: MS Access, some SQL Server, Oracle in college

Strengths: Troubleshooting, website management and design, and development, PC instruction, customer service, management

EMPLOYMENT:

Client Service Rep.

Confidential

Responsibilities:

Answering software support phone lines
Answering emails from software support inbox
Assigning cases to appropriate personnel from support inbox
Working my own cases regarding Human Services issues
EMR software experience
Researching cases
Regression testing on software build updates

Project Program Specialist

Confidential

Responsibilities:

Course/ Faculty evaluation administration using Perception
Database management and administration
Computer Inventory management; developed Access Database for this
Providing Quotes for staff/faculty, APRs to order
Webmaster of CON website
Technical support
Email administrator
SharePoint administrator; developed new Sharepoint site
Graphic design; photo editing
Desktop support duties; including installation of software, removal of issues, diagnosis of PC issues
Coordinated installation/ replacement schedule of 100 new pc’s to faculty/ staff in need over the course of a summer

Storage Administrator

Confidential

Responsibilities:

Assisted with IT storage management functions
Software installation
Documentation customer service duties troubleshooting and problem resolution
Monthly and weekly reports
Monitoring the CLARiiON storage array

Computer Applications Specialist

Confidential

Responsibilities:

Maintenance and revision of Nursing & Chemistry Department websites
Troubleshooting hardware, software, and email issues
Installation, configuration, upgrades, and maintenance of software
Provided desktop support within CSAM
Created, modified, and maintenance of databases
Network support, server administrator
Maintained software licensing requirements
Planned computer replacement schedules

Computer Technical Specialist

Confidential

Responsibilities:

Managed Access databases
Maintained and revised websites
Ran help desk troubleshooting hardware, software, and email issues
Set up username/password accounts for dial up ISP service and email accounts
Provided desktop support within the organization
Backup computer instructor

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