We provide IT Staff Augmentation Services!

Client Service Rep. Resume

SUMMARY:

Finding a rewarding, challenging and stable career with a top - notch company, where I have the ability to help others and continually assist the growth of the company and my team. I wish to utilize my people skills, my information technology skills, as well as my management skills to the utmost of my abilities.

SKILLS:

Languages: COBOL, Visual Basic 6.0, RPG on AS400 Mainframe, SQL, C++, HTML/ CSS, ASP and some JavaScript

Software: FrontPage, Dreamweaver, Expressions, Microsoft Office Suite (V 97 and up), Publisher, Photoshop, Perception, WordPress, Ghost, Visio

Platforms: Windows 95, NT, 2000 Pro, XP, Vista, Windows 7

Databases: MS Access, some SQL Server, Oracle in college

Strengths: Troubleshooting, website management and design, and development, PC instruction, customer service, management

EMPLOYMENT:

Client Service Rep.

Confidential

Responsibilities:

  • Answering software support phone lines
  • Answering emails from software support inbox
  • Assigning cases to appropriate personnel from support inbox
  • Working my own cases regarding Human Services issues
  • EMR software experience
  • Researching cases
  • Regression testing on software build updates

Project Program Specialist

Confidential

Responsibilities:

  • Course/ Faculty evaluation administration using Perception
  • Database management and administration
  • Computer Inventory management; developed Access Database for this
  • Providing Quotes for staff/faculty, APRs to order
  • Webmaster of CON website
  • Technical support
  • Email administrator
  • SharePoint administrator; developed new Sharepoint site
  • Graphic design; photo editing
  • Desktop support duties; including installation of software, removal of issues, diagnosis of PC issues
  • Coordinated installation/ replacement schedule of 100 new pc’s to faculty/ staff in need over the course of a summer

Storage Administrator

Confidential

Responsibilities:

  • Assisted with IT storage management functions
  • Software installation
  • Documentation customer service duties troubleshooting and problem resolution
  • Monthly and weekly reports
  • Monitoring the CLARiiON storage array

Computer Applications Specialist

Confidential

Responsibilities:

  • Maintenance and revision of Nursing & Chemistry Department websites
  • Troubleshooting hardware, software, and email issues
  • Installation, configuration, upgrades, and maintenance of software
  • Provided desktop support within CSAM
  • Created, modified, and maintenance of databases
  • Network support, server administrator
  • Maintained software licensing requirements
  • Planned computer replacement schedules

Computer Technical Specialist

Confidential

Responsibilities:

  • Managed Access databases
  • Maintained and revised websites
  • Ran help desk troubleshooting hardware, software, and email issues
  • Set up username/password accounts for dial up ISP service and email accounts
  • Provided desktop support within the organization
  • Backup computer instructor

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