SUMMARY:
To utilize skills and experience to support and assist with my skills of communication and customer service.
SKILLS:
- Manager Of Team Members
- Self - Starter
- Multi-Tasking
- Team Player
- Problem-Solver
- Researcher
- Communicator
- Customer Service-Oriente
COMPUTER EXPERIENCE / PROFICIENCIES:
- Microsoft Windows (XP, Vista, 7, and Older Versions)
- Microsoft Office—Word, Excel, PowerPoint, Publisher, Outlook
- Front Page Web Design Software
- Computer Troubleshooting
- Hardware And Software Installations, Ghosting
- Wireless Network Installation
- Configured Internet Connections; Troubleshot Problems
- Internet Website Set-Up
- Remote Management
PROFESSIONAL EXPERIENCE:
Sales Specialist
Confidential, Des Moines, IA
Responsibilities:
- Customer and sales
- Led Sales Of Maxassurance Warranty Program
- Led sales of Control Center Computer Services Program
- Inventory Control and Vendor Relations
- Ongoing of staff
Confidential, Norwalk, IA
Owner
Responsibilities:
- Designed and implemented web sites
- Provided End User Support for PC Troubleshooting
- Installed and monitored various virus programs
- Creation of presentations from design to execution
- Software installation,, and troubleshooting
Support Assistant
Confidential, Des Moines, IA
Responsibilities:
- Installed computer hardware, software and Peripherals for staff
- Supported Computer End Users--Help Desk Functions
- Maintained inventory control of computers on Excel spreadsheet—hard drives, video cards, memory cards, network cards, modems
- Created weekly excel spreadsheet claim reports for multiple supervisors
- Verified accuracy of claims examiner logs
- Maintained and monitored employee time off data for two departments
- Mail Handling—sorting, distributing, and boxing claims for shipping
Sales Supervisor
Confidential, Des Moines, IA
Responsibilities:
- Supervised 10-12 Sales Associates
- Drove sales of Maxassurance Warranty Program
- Responsible for new employee orientation and
- Led the Boundless Sales Staff Coaching Program
- Conducted market research of competitors’ pricing; reported findings to corporate headquarters
- Verified third-party inventory reports
