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Technical Support Analyst Resume

Bethlehem, PA

WORK EXPERIENCE:

Technical Support Analyst

Confidential, Bethlehem, PA

Responsibilities:

  • Initially hired as first level support taking customer calls, logging them into the call tracking system and working to resolve the issues.
  • Was eventually moved to second level support where I worked with users to troubleshoot program errors in our product line.
  • Developed and installed fixes and custom software features.
  • Troubleshooting data errors from program bugs and user error.
  • Correct data problems using SQL and T - SQL in MSSQL, Informix and SQL Developer for Oracle. Worked on Unix and SQL Server servers.
  • Worked with trainers on site to resolve install/setup issues.

Tax Examiner

Confidential, Allentown, PA

Responsibilities:

  • Audit city businesses for compliance with local tax laws.
  • Made arrangements to get businesses into compliance.
  • Take enforcement action against those not in compliance when needed.
  • Take collection actions against businesses delinquent in taxes and delinquent water customers.

Health Inspector

Confidential, Allentown, PA

Responsibilities:

  • Inspect food establishments for compliance with state and local health regulations.

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