WORK EXPERIENCE:

Technical Support Analyst

Confidential, Bethlehem, PA

Responsibilities:

• Initially hired as first level support taking customer calls, logging them into the call tracking system and working to resolve the issues.
• Was eventually moved to second level support where I worked with users to troubleshoot program errors in our product line.
• Developed and installed fixes and custom software features.
• Troubleshooting data errors from program bugs and user error.
• Correct data problems using SQL and T - SQL in MSSQL, Informix and SQL Developer for Oracle. Worked on Unix and SQL Server servers.
• Worked with trainers on site to resolve install/setup issues.

Tax Examiner

Confidential, Allentown, PA

Responsibilities:

• Audit city businesses for compliance with local tax laws.
• Made arrangements to get businesses into compliance.
• Take enforcement action against those not in compliance when needed.
• Take collection actions against businesses delinquent in taxes and delinquent water customers.

Health Inspector

Confidential, Allentown, PA

Responsibilities:

• Inspect food establishments for compliance with state and local health regulations.