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Desk Side Technician Resume

IowA

SUMMARY:

Help Desk Experience Customer Service Telemarketing Sales Experience

SKILLS SUMMARY:

  • Database Development
  • Microsoft Network Operating Systems
  • Linux Operating Systems
  • Information Systems Security
  • Problem Solving
  • Network Application Services and Security
  • Computer Programming
  • Windows 7 Migration
  • Structured Cabling
  • Group Dynamics
  • WAN Technology and Applications
  • Retails sales experience
  • Reset passwords
  • Telemarketing experience
  • Provide excellent customer service
  • Professional, punctual, dependable

WORK EXPERIENCE:

Confidential, Iowa

Desk side Technician

Responsibilities:

  • Supporting and advising individuals with computer related complications.
  • Configuring routers
  • Connecting customers with wireless installations
  • Technology solutions & services for home owners
  • Make your home more secure
  • Custom Audio / Video Solutions
  • Satellite television & wireless broadband Internet
  • 24 hour tech support

Confidential, West Des Moines, Iowa

Desk side Technician

Responsibilities:

  • Running system configurations,
  • Operating BIOS updates
  • Utilizing my skills with Maximo
  • Entitling packages on laptops and desktops in Share Point
  • Operating KVM’s
  • Fixing hard drives on laptops
  • Testing hardware
  • Fixing keyboards on laptops
  • Cleaning out PC's
  • Verifying software has been installed on all of the laptops and desktop computers.
  • Connecting Printers and scanners with driver files
  • Migrating Windows XP to Windows 7
  • Cold calling agents to set appointments for their Windows 7 migration

Confidential, West Des Moines, Iowa

Authorized Retailer

Responsibilities:

  • Speaking to potential customers
  • Assisting customers with activation of their Direct TV services
  • Providing customers with the knowledge of the product
  • Pitching potential customers
  • Developing a good rapport with customers
  • Training and retraining employees
  • Second round interviews
  • Being a leader in a leadership role
  • Traveling for business trips to learn more about the company

Confidential, Grimes, IA

Telemarketer

Responsibilities:

  • Telemarketing
  • Gaining leads for Confidential for prospective sales with the Hydro - therapy tubs and walk-in showers
  • Pitching potential customers
  • Developing a good rapport with customers

Confidential, West Des Moines, IA

IT Analyst

Responsibilities:

  • Installed Microsoft Office 2010 products
  • Maintained professionalism
  • Completed task in a timely fashion
  • Provided best service possible

Confidential, Des Moines, IA

Lab Technician

Responsibilities:

  • Maintained a level of professionalism and followed company policies and procedures
  • Performed daily, weekly, and monthly equipment maintenance and cleaning as well as minor repairs
  • Performed inventory checks, stocked items accurately, kept accurate stock records
  • Responsible for opening the store and closing the store, performing all safety, security, and reporting duties associated with opening/closing store

Confidential, West Des Moines, IA

Help Desk Technician

Responsibilities:

  • Resolved over 200 calls per day on average
  • Assisted users with computer problems, performed troubleshooting measures
  • Reset Passwords
  • Windows 7 Migration
  • Assisted end users at Confidential with setting up printers
  • Familiar with tools and processes usage
  • Performed administrative rights for assisting users within the Confidential company
  • Transferred calls to inline phone support
  • Responsible for authenticating users and verifying them through WARP

Confidential, Ankeny, IA

Sales Consultant

Responsibilities:

  • Sold various phones, bundles, supporting equipment, new products
  • Provided superior customer service
  • Trained customers on phone units, systems and applications
  • Managed store cash drawer, maintained balance and reported on daily transactions
  • Worked well individually or as part of a team to meet individual goals and store goals

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