SUMMARY:

Help Desk Experience Customer Service Telemarketing Sales Experience

SKILLS SUMMARY:

• Database Development
• Microsoft Network Operating Systems
• Linux Operating Systems
• Information Systems Security
• Problem Solving
• Network Application Services and Security
• Computer Programming
• Windows 7 Migration
• Structured Cabling
• Group Dynamics
• WAN Technology and Applications
• Retails sales experience
• Reset passwords
• Telemarketing experience
• Provide excellent customer service
• Professional, punctual, dependable

WORK EXPERIENCE:

Confidential, Iowa

Responsibilities:

• Supporting and advising individuals with computer related complications.
• Configuring routers
• Connecting customers with wireless installations
• Technology solutions & services for home owners
• Make your home more secure
• Custom Audio / Video Solutions
• Satellite television & wireless broadband Internet
• 24 hour tech support

Confidential, West Des Moines, Iowa

Desk side Technician

Responsibilities:

• Running system configurations,
• Operating BIOS updates
• Utilizing my skills with Maximo
• Entitling packages on laptops and desktops in Share Point
• Operating KVM’s
• Fixing hard drives on laptops
• Testing hardware
• Fixing keyboards on laptops
• Cleaning out PC's
• Verifying software has been installed on all of the laptops and desktop computers.
• Connecting Printers and scanners with driver files
• Migrating Windows XP to Windows 7
• Cold calling agents to set appointments for their Windows 7 migration

Confidential, West Des Moines, Iowa

Authorized Retailer

Responsibilities:

• Speaking to potential customers
• Assisting customers with activation of their Direct TV services
• Providing customers with the knowledge of the product
• Pitching potential customers
• Developing a good rapport with customers
• Training and retraining employees
• Second round interviews
• Being a leader in a leadership role
• Traveling for business trips to learn more about the company

Confidential, Grimes, IA

Telemarketer

Responsibilities:

• Telemarketing
• Gaining leads for Confidential for prospective sales with the Hydro - therapy tubs and walk-in showers
• Pitching potential customers
• Developing a good rapport with customers

Confidential, West Des Moines, IA

IT Analyst

Responsibilities:

• Installed Microsoft Office 2010 products
• Maintained professionalism
• Completed task in a timely fashion
• Provided best service possible

Confidential, Des Moines, IA

Lab Technician

Responsibilities:

• Maintained a level of professionalism and followed company policies and procedures
• Performed daily, weekly, and monthly equipment maintenance and cleaning as well as minor repairs
• Performed inventory checks, stocked items accurately, kept accurate stock records
• Responsible for opening the store and closing the store, performing all safety, security, and reporting duties associated with opening/closing store

Confidential, West Des Moines, IA

Help Desk Technician

Responsibilities:

• Resolved over 200 calls per day on average
• Assisted users with computer problems, performed troubleshooting measures
• Reset Passwords
• Windows 7 Migration
• Assisted end users at Confidential with setting up printers
• Familiar with tools and processes usage
• Performed administrative rights for assisting users within the Confidential company
• Transferred calls to inline phone support
• Responsible for authenticating users and verifying them through WARP

Confidential, Ankeny, IA

Sales Consultant

Responsibilities:

• Sold various phones, bundles, supporting equipment, new products
• Provided superior customer service
• Trained customers on phone units, systems and applications
• Managed store cash drawer, maintained balance and reported on daily transactions
• Worked well individually or as part of a team to meet individual goals and store goals