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Telephone System Technician Resume

MiamI

TECHNICAL SKILLS:

Systems: Windows, Mac OS.

Databases: Oracle DB, MS SQL Server, MS Access.

Programming: PL/SQL, PowerBuilder, Visual Basic, SQL, HTML, C/C++/C#, Java, XML.

Others: FTP, MS Project, MS Visio, MS Office.

PROFESSIONAL EXPERIENCE:

Confidential, Miami

Telephone System Technician

Responsibilities:

  • Consult with supervisors, system analysts, other programmers and end users to gather information about requirements.
  • Design and write program specifications.
  • Convert designs and specifications into computer code.
  • Compile code into programs and correct errors detected in compile process.
  • Design and code layouts for onscreen user interface, printed outputs and interfaces with other systems.
  • Create test transactions and run tests to find errors and confirm program meets specifications.
  • Analyze code to find causes of errors.
  • Write and maintain documentation of changes to computer code, programs and specifications.
  • Review user and technical documentation written by others to confirm consistency with program operations.
  • Also, modify and maintain software programs written by others.
  • Revise programs for corrections, enhancements or system environment changes.
  • Provide technical assistance by responding to inquiries regarding errors, problems or questions with programs.
  • Train end users or technical support staff to use and support programs.

Confidential

Telephone System Technician

Responsibilities:

  • Analysis, design, development, test and documentation of software modules for MS SQL Server environment using XML, FTP, C#.NET and MS Word as a member of a team.
  • Supporting administration and updates of databases, working with structures, queries, created tables, forms, reports, store procedures, triggers utilizing TOAD and MS SQL Server.
  • Processing information of the students in MS Excel.
  • Modification of several modules of the University Website using PHP, HTML and Macromedia Dreamweaver.

Confidential

Telephone System Technician

Responsibilities:

  • Installation, replacement and complete configuration of PC hardware, software and peripherals.
  • Maintaining computer systems and Technical Support for users and employees.
  • Development support of the IT PLAN 2007 - 2008, performing tasks such as: census of hardware and software, gathering important information (future projects, labor policies, processes), creating Gantt chart, interview employees using MS Project, MS Visio and MS Office.

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