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Vec Md Processor Resume

SUMMARY

  • Dedicated and self - motivated IT professional
  • Clear understanding of the ITSD
  • Excellent team player, comfortable with improvising and problem solving in fast-paced environments
  • Over 5 years of experience in Customer Service
  • Experienced with database LAN / WAN Networks
  • Excellent communications and interpersonal skills

TECHNICAL SKILLS

  • Microsoft Office
  • AS400
  • Access
  • SQL
  • HTML
  • Sales Logics
  • Roadnet

PROFESSIONAL EXPERIENCE

Confidential

VEC MD Processor

Responsibilities:

  • Manage database work flow for The Material Damage Unit.
  • Assist with assignments of new files and potential total loss to the proper department.
  • Developed Direct Assignments which reduced pending claims, and improved workflow.

Confidential

IT Service Help Desk Analyst

Responsibilities:

  • Served as the single point-of-contact for users to report issues and incidents
  • Provided technical support to diagnose, analyze, research and resolve routine computer, lap top Computers, and mobile devices incidents for internal and external users.
  • Assisted with development of unit testing and integration testing during the development cycle. Reviewed upcoming releases and identified support gaps and risk opportunities.
  • Performed incident and event correlation for active incidents and know errors.
  • Executed incident and change management for routine PC server, mainframe applications and hardware.

Confidential

Control Desk Analyst

Responsibilities:

  • Developed and implemented procedures for collecting customer service queue and agent performance data
  • Tracked queue and agent performance, produced and distributed daily, weekly and monthly reports
  • Developed and produced documents, graphs, outlines and other materials for presentation to management and executives
  • Supported supervisors and managers with call volume forecast and work force scheduling

Confidential

Middle School Teacher

Responsibilities:

  • Designed and implemented Spanish lesson plans for grades 7-9.
  • Counteracted "senioritis" by utilizing cooperative learning with students teaching a chapter and testing themselves.
  • Assessed students' progress daily in Language concepts class.

Confidential

Database Administrator

Responsibilities:

  • IT security information /data flow, data base administrator.
  • Queried database to pull customer information and solve issues
  • Designed test plans for information systems changes
  • Key Technologies: SQL server, Windows Server, LAN of 15+ desktops.

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