Lab Supervisor Resume

PROFESSIONAL EXPERIENCE

Lab Supervisor

Confidential

Responsibilities:

Support Analyst

Confidential

Responsibilities:

Provide technical support and troubleshoot issues/problems over the phone for PC/Mac desktops and laptops, printers and audio visual equipment via telephone or in person;
Install, configure and maintain computer hardware and software
Setup and breakdown of audio visual equipment for classroom and special events
Researches technical issues, interprets technical information, and provide proactive technical support.
Develop troubleshooting procedural document
Develop procedural document lessons learned for solutions to technical support issues
Address technical support problems & implements appropriate technologies
Maintains inventory of technology equipment and software
Configure and test standard images that comply with company standards for laptops and workstations

User Services Manager

Confidential

Responsibilities:

Responsible for the planning and deliver of user services including desktop software & hardware support, help desk operations, and student IT services for Windows and Mac computers
Manages and monitors daily operations and services of user services support services technicians, help desk staff and student workers
Prepares service related performance reports, staff performance appraisals and annual reports for the unit
Develops project proposals, plans and budgets for review and approval
Research and provide technology-related purchasing solutions independently and in collaboration with the IT Office Coordinator
Responsible for the evolution of User Services strategies and practices to better align with campus community needs, priorities and available resources
Organizes and conducts group and individual training sessions on technology
Serve as member of collaborative IT team that is responsible for overseeing information technology services to the community
Manage software and hardware inventory
Assists in the development of special projects/grants involving computer technologies
Configure and test standard images that comply with company standards for laptops and workstations

Desktop Support Coordinator

Confidential

Responsibilities:

Coordination of desktop support services including ticket resolution, advanced support requests, and equipment purchase requests
Assigning and Providing - Desk Side/ After Hours/ Weekend support for main and remote locations
Documentation for department procedures and policies
Desktop and server side support for 3rd party applications (E-Time, Collection Partner, IIS and Perl Based web applications)
Creation and maintenance of user accounts - windows/UNIX based, home directories, roaming profiles
Purchase, configure, and trouble shoot Blackberry devices
Configure and test standard images that comply with company standards for laptops and workstations
Changing tapes daily for nightly backups. Sending and receiving tapes from Iron Mountain
Onsite physical security - maintenance and creation of building access security accounts