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Integration Specialist /desktop Support Resume

SUMMARY:

  • Experienced with Windows 2000/2003 Active Directory design and installation and design
  • Deployment of Enterprise - Wide Group Policies using Active Directory components
  • Training and lab work on Microsoft Exchange 2007
  • DNS (BIND and Windows Based) WINS
  • Lotus Notes, GroupWise, Novell, SendMail, Networking and IT Security
  • Blackberry Enterprise Server, Microsoft Windows 9x/2000/XP
  • Altiris- change, configuration and release management
  • Novell, Lotus Notes, GroupWise, Quest Software Suite, POP3 mail
  • Desktops, Laptops, Server hardware, Blade hardware, SAN, SME
  • VMware - VCP - VI3 & 2.x, VSP
  • Microsoft Virtual PC, Virtual Server
  • Demonstrated knowledge of Windows servers and desktop products
  • Demonstrated knowledge of setting up remote access for users
  • Demonstrated ability to administer a 250+ node network including firewalls
  • Demonstrated ability to support networked printers and photocopiers
  • Demonstrated working knowledge of current communications devices and protocols, server and desktop technologies
  • Orientation and training of new staff
  • Ability to manage multiple projects, activities and tasks simultaneously

EXPERIENCE:

Confidential

Integration Specialist /Desktop Support

Responsibilities:

  • Manage the implementation of Confidential software on field machines, break fix issues with-in the office, set-up and trouble-shoot local office VPN and network -T1 line issues
  • Responsible for network administration of the local network, Ghost Imaged machines utilizing Symantec Ghost with Confidential approved software and patches, experienced in SAMS-E, SAMS-IE, and SARSS software loads and server builds
  • Manage Active Directory for the local office, manage and coordinate all Dell warranty repairs, assist with the build of citrix servers for connection to Warehouse Management System
  • Windows server support, new account set-up, permissions, active directory administration
  • Responsible for all documentation and editing of technical procedures and software loads, Plan new PMLIS network for new facility, implement IDS Retina Scanner, CISCO Firewall, updating network security to be compliant with Confidential, Implement Backup Recovery plan utilizing Symantec Back- up EXE, disaster recovery planning, responsible for employee training

Confidential

PC Repair and Upgrade Network Admin

Responsibilities:

  • Troubleshot HW and SW on-site at customers home or office
  • Installed and tested PCs, fix performance issues, diagnosed hardware-related problems, repaired PCs in offices and homes
  • Repaired computer hardware, including desktops, laptops, and associated peripherals
  • Reinstalled operating systems in the case of hard disk failures
  • Diagnosed, repaired, replaced parts, and tested equipment
  • Designed and set up the infrastructure for a computer network
  • Configured and managed an existing network
  • Responsible for customizing the network to an individual company's needs via establishing network connectivity with the necessary hardware and software
  • Added computer programs, such as e-mail, Microsoft Office Suite and other software

Confidential

Migration Engineer

Responsibilities:

  • Executed email flows from client to client over the internet
  • Set domain policies, IPSEC, Group Policy, site definition, replication, trusts etc.
  • General Networking Architecture including WAN Environments
  • Managed Migration from different flavors of Exchange to one centralized email
  • Documented technical requirements and impact analysis
  • Identified and tracked issues, risks and action items
  • Assist with the migration of agencies from their legacy e-mail systems to a new centralized e-mail system
  • Used Quest Migration Tool to perform AD and Exchange migration (QMM and QMME)
  • Used Altiris Software for configuration and release management
  • Assisted with migration planning, communicating with customers
  • Assisted with evaluation of customers’ environment prior to migration, and execution of migration tasks
  • Microsoft Active Directory Services Network Administrator including WINS, DNS, DHCP
  • Managed Migration from Novell to Active Directory for File, Print and Security
  • Responsible for all security related issues in migration to Active Directory
  • Identified issues and resolutions in Active Directory environment
  • Designed and assisted in maintaining an Exchange 5.5 Server organization with sites and servers in Portsmouth, VA, Newport News and Hampton, VA

Confidential

Helpdesk Computer Analyst

Responsibilities:

  • Team leader to a group of 4
  • Responsibilities included assisting new employees assigned to the team, answering questions and training on new policies and procedures of the helpdesk
  • Produced weekly reports on associates to manager on their progress and current status
  • Provided 1st level support for Confidential customers, external clients as well as employees
  • Assisted clients with hardware and software issues, passwords, servers, printers, and PC’s, Blackberry units, Microsoft office applications, set up and configured Wireless applications
  • Supported individual applications pertaining to Confidential
  • Reported and recorded service calls for technicians to assist users and follow-up
  • Worked with the ATS team and the software team providing off-hours extra support in removing and installing software applications
  • Contributed to after-hours support for Ebusiness External Confidential insurance customers responsible for remote servers that support Confidential ’s offshore users access to our systems for after-hour claim processing

Confidential

Network Administrator

Responsibilities:

  • Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support)
  • Supported server, network and desktop hardware, software and applications
  • Performed technology needs analysis
  • Rolled out hardware and software to ensure optimal deployment of resources
  • Planed, implemented, and supported the network and computing infrastructure plan
  • Managed small to medium sized projects according to agreed upon budgets and schedules
  • Assisted with technology planning through ongoing research
  • Implemented Altiris Client Management Suite and the associated policies for change, configuration and release management
  • Developed and deployed an upgrade strategy for a large group of tightly integrated applications including MailSite, Microsoft Office, and other related Legal industry applications
  • Consolidated multiple PC images by developing a single hardware independent image in support of the firm's multiple platforms
  • Troubleshot VMware ESX server related issues, maintaining their virtual server environment, created and deleted virtual servers and backup scheduling
  • Provided operations and maintenance support in a large LAN environment located at multiple sites

Confidential

Migration Consultant

Responsibilities:

  • Served as one of the members of the Coast Guard Tiger Team traveling 75% to various CG bases
  • Built and configures Dell Power Edge functioning as RIS, Apps and Exchange servers
  • Act as liaison for TISCOM conducting kick off meetings, briefings and POC duties while on-site
  • Assisted users with logging onto the new domain/workstation after migration
  • Managed and administered Enterprise Windows 2003 Active Directory infrastructure with over 10,000 objects
  • Post migration, provided daily phone and on-site support of end users covering any IT related issue including: application issues, hardware problems, operating system issues, network connectivity
  • Used NETIQ Migration suite tools to migrate the USCG Enterprise environment
  • Responsible for installing IAVA and MS patches on all newly built servers
  • Advised the site on Cluster options and configured Cluster environment
  • Assisted users with access their desktop environment remotely using the Citrix Client
  • Configured IPS/IDS exclusively McAfee IntruShield on all Windows 2000/2003 Servers
  • Added, created and restored user mailboxes within MS Exchange 2003 using Exchange System Manager
  • Assisted the Enterprise Migration Manager while onsite with various task and administrative duties

Confidential

Staging Lead; System Engineer

Responsibilities:

  • Traveled 85% throughout CONUS with the Enterprise Deployment Team
  • Responsible for coordinating the arrival efforts of all team members (hotel, base access, etc)
  • Inventory all equipment (workstations, servers, printers, Blackberry, etc) to be staged
  • Used Ghost and other preparatory software to image equipment
  • Ran RADIA scripts during migration to pull applications to the user workstation
  • Assisted with the building of various servers to included Exchange and Application servers running Exchange/Server 2000
  • Worked with the Exchange Legacy team using Exchange 5.5 to determine established connectors, # of users being migrated, and other properties within 5.5
  • Troubleshot Active Directory replication problems
  • Created standard process for group policy deployment, Active Directory users and groups management
  • Implemented and administered DNS, DHCP and WINS
  • Distributed packages via Altiris server across all the desktops and servers

Confidential

Desktop Support Technician

Responsibilities:

  • Provided on-site troubleshooting, training and tech support at the desktop level
  • Provided telephone/remote tech support to end users
  • Performed software installs and updates
  • Maintained accurate client network documentation
  • Maintained accurate inventory documentation
  • Set up PCs, printers, peripherals and networking equipment
  • Managed Computers, users and policy in Active Directory
  • Assisted in administration of Network equip and servers
  • Member of front-line, business-centric international support team
  • As part of supported a wide range of standard and custom desktop and web-based applications, skills routinely used include: most areas of desktop and laptop support, setup, troubleshooting
  • Oracle Applications administration; VPN deployment and troubleshooting; Citrix Metaframe support; MS Exchange administration, Windows and MS Office support; SMS and other remote access tools

Confidential

Help Desk Analyst

Responsibilities:

  • Responsibilities included providing First-level technical support to internal and remote customers on a variety of computer-based issues, via telephone calls, email, instant messaging, and/or personal requests
  • 100% technical telephone support
  • Documented, tracked, and monitored problems to ensure a timely resolution
  • Logged and tracked inquiries using Remedy and maintains history records and related problem documentation
  • Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries are successfully resolved
  • Recommends changes to policies and procedure to streamline operations

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