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Help Desk Technician Resume

Columbus, OhiO

SUMMARY:

Seeking a position in the Information Technology field with an emphasis as an Help Desk Analyst Position.

COMPUTER SKILLS:

Troubleshooting and Repair, Networking, Installation of Hardware and Software, Microsoft Excel, Microsoft Word, Microsoft Access, PowerPoint, Outlook, Navision, Visio, Server 2003, A+, N+, ESD training.

WORK HISTORY:

Help Desk Technician

Confidential, Columbus, Ohio

Responsibilities:

  • Addressing tickets assigned - MS office application troubleshooting, operating systems both XP and Windows 7.
  • Includes regular desktop support related work.
  • Accept inbound customer incidents through the use of a Knowledge Base and individual research or team collaboration.
  • Using house developed ticketing system (Vulcan) as well as Peregrine Service Center, CRC.
  • Additional programs include Internet Explorer, Communicator and Outlook and other help desk tools.

Electronics Technician

Confidential, Grove City, Ohio

Responsibilities:

  • Inspect and trouble shoot device utilizing diagnostics, testing and process of elimination.
  • Repair or replace worn components, test systems, Ghost hard drives.
  • Install or update needed software.
  • Utilize technical manuals to determine proper repair procedures and advise.
  • Ensure documentation of repairs completed correctly.
  • Ensure that customers received the best final product as it pertains to their individual IT problem.
  • I repaired both Laptops and Desktops

Technician

Confidential, Grove City, Ohio

Responsibilities:

  • Inspected and repaired Dell computer equipment returned to manufacturer for service.
  • Tested and repaired components using agency specific processes.
  • Used computerized inventory system to monitor parts and finished product.
  • Gained Quality Control experience in Dell systems.
  • Utilized computerized inventory system.
  • Completed light and spectrum testing to ensure that refurbished items met required guidelines.

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