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Help Desk Technician Resume

Columbus, OhiO


Seeking a position in the Information Technology field with an emphasis as an Help Desk Analyst Position.


Troubleshooting and Repair, Networking, Installation of Hardware and Software, Microsoft Excel, Microsoft Word, Microsoft Access, PowerPoint, Outlook, Navision, Visio, Server 2003, A+, N+, ESD training.


Help Desk Technician

Confidential, Columbus, Ohio


  • Addressing tickets assigned - MS office application troubleshooting, operating systems both XP and Windows 7.
  • Includes regular desktop support related work.
  • Accept inbound customer incidents through the use of a Knowledge Base and individual research or team collaboration.
  • Using house developed ticketing system (Vulcan) as well as Peregrine Service Center, CRC.
  • Additional programs include Internet Explorer, Communicator and Outlook and other help desk tools.

Electronics Technician

Confidential, Grove City, Ohio


  • Inspect and trouble shoot device utilizing diagnostics, testing and process of elimination.
  • Repair or replace worn components, test systems, Ghost hard drives.
  • Install or update needed software.
  • Utilize technical manuals to determine proper repair procedures and advise.
  • Ensure documentation of repairs completed correctly.
  • Ensure that customers received the best final product as it pertains to their individual IT problem.
  • I repaired both Laptops and Desktops


Confidential, Grove City, Ohio


  • Inspected and repaired Dell computer equipment returned to manufacturer for service.
  • Tested and repaired components using agency specific processes.
  • Used computerized inventory system to monitor parts and finished product.
  • Gained Quality Control experience in Dell systems.
  • Utilized computerized inventory system.
  • Completed light and spectrum testing to ensure that refurbished items met required guidelines.

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