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Security Console Operator Resume

Richmond, VA


  • IT Professional with proven expertise in supporting - and optimizing performance of - workstations, peripherals, operating systems, networks, systems, hardware, and software; including installation, configuration, and preventative maintenance.
  • Resolve network connectivity issues.
  • Provide service-focused technical support - both remote and onsite-to achieve effective troubleshooting, efficient resolution of issues, and maximum customer satisfaction.
  • Completes projects on schedule.
  • Possesses e xceptional communication skills. Able to quickly grasp and adapt to new concepts, technologies, and environments.
  • Liaised with technicians to ensure seamless migration of 350 employees to Microsoft Outlook Email.
  • Contribute on small and large projects, from installing one computer and software applications to installing, configuring, and upgrading 100+ computers along with network equipment and printers.
  • Successfully research, analyze, troubleshoot, and resolve simple to complex network problems and issues associated with PCs, printers, software, and hardware; initiated preventative actions.


Software: Microsoft Office, Novell Client, Norton Antivirus, Symantec Ghost, McAfee, Lotus Notes, Citrix, Hyperion, Remedy, Heat, Checkpoint VPN, Novell GroupWise

Operating Systems/Server: Windows NT/95/98/2000/XP/7 Professional; Windows Server 2000/2003; SQL Server 2000; Active Directory, Systems Management Server (SMS); Mac OS 9.3-OSX

Hardware/Special Systems: Desktop/Laptop Computers (PC, Mac), Printers, and Servers


Confidential, Richmond, VA

Security Console Operator


  • Monitor security systems to include cameras, and alarms
  • Assist employees and guests with reasonable requests
  • Patrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site
  • Report all incidents, accidents or medical emergencies.
  • Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings.

Confidential, Glen Allen, VA

Business Systems Consultant

Work Environment: Windows XP/MS Outlook-Exchange 2007/MS Access 2007/MS Excel 2007/Oracle Discoverer/BMC Remedy/MS SharePoint


  • Assisted in the research and analysis of technology systems of record for the purpose of improving data quality/accuracy.
  • Performed ad hoc SQL queries of various database systems
  • Participated in software asset management certification process.
  • Queried asset repository using tools such as MS Access/SQL Server, Remedy, and Oracle Discoverer
  • Modified data in spreadsheets for analysis, recommendations, and reporting.
  • Submitted requests to Service Delivery technical teams; facilitating actions and tracking results.
  • Utilized excellent written and verbal communication skills to provide a concise summary of data analysis.

Confidential, Richmond, VA

Systems Administrator

Work Environment: Windows 2000/XP, MS Outlook/Exchange, Blackberry, MS Office 2003/2007, Active Directory, MS FrontPage, Active Client 6.1 Smart Card Software, Symantec/Norton Anti-virus/Security Center, Citrix, Adobe Direct Connect Online (DCO), Tandberg Video Conferencing unit


  • Created, verified and submitted asset orders
  • Performed user and functional requirements analyses to ensure correct configuration of systems
  • Managed asset inventory, replaced/upgraded devices as necessary
  • Provided 1st level support for over 300 personnel at 50+ locations
  • Provided escalation of trouble tickets when necessary
  • Performed follow up testing and review of newly configured or repaired devices
  • Performed troubleshooting for VPN, Common Access Card (CAC) and PKI connectivity
  • Coordinated the relocation/installation of telecommunications systems
  • Installed, configured and troubleshoot Blackberry devices
  • Regularly briefed management of IT status at weekly meetings
  • Coordinated deployment of assets throughout organization
  • Submitted requests for Move, Add, Change of assets, users or software
  • Implemented software updates and security controls as necessary
  • Trained and supported users on the creation and use of messages on Defense Messaging Service (DMS)
  • Coordinated the migration of users from the old DMS system to the NREMS web based system
  • Created an MS Access database for Leads Support to increase efficiency
  • Redesigned one of the District’s web pages

Confidential, New York, NY

Technical Support Specialist

Work Environment: Remedy, HEAT, Lotus Notes 6.1, MS Outlook-Exchange, MS Office 2003, MS SQL 2000, Windows 2000/XP, Mac OS X, Symantec/Norton Anti-virus/Security Center, McAfee Anti-virus, Symantec Ghost, Citrix, Hyperion, Windows Server 2000/2003, Checkpoint VPN, MS Systems Management Server, VNC Viewer, MS Windows Remote Desktop, WebEx, Active Directory


  • Provided Help desk support for 500+ employees in primary location and remote users at international and domestic offices
  • Performed periodic user requirements analysis to ensure best utilization of current equipment
  • Utilized VNC or WebEx for remote user troubleshooting
  • Installed/configured and troubleshoot Blackberry and other PDA devices
  • Maintained inventory records for computers, peripherals and software
  • Assisted with troubleshooting and resolution of network connectivity issues
  • Configured and troubleshoot network printers and/or jet direct cards through applications GUI or via command line scripting
  • Performed follow up testing and review of newly configured or repaired devices
  • Performed troubleshooting for VPN and RSA token connectivity
  • Repaired all computer and peripheral equipment (reformat/swap hard drives, upgrade memory, create/download images, install software, etc…) or make arrangements with associated vendors for warranty repair
  • Audited and cleaned up servers and systems (verified users and user access via Active Directory, removed unnecessary files and folders, etc...)
  • Performed troubleshooting of Palm Pilots and related software
  • Conducted training

Confidential, Woodbury, NY

Technical Support Specialist

Work Environment: Windows 2000/XP, Mac 9.3-OS X, Novell GroupWise


  • Provided remote help desk support for 1000+ customers on Mac and PC platforms (via telephone and remote desktop software)
  • Assisted in network troubleshooting of hardware and software problems
  • Installed and configured company applications
  • Configured Internet Explorer, Netscape, Safari and network settings
  • Recommended cabling options for optimized service
  • Checked signal strength on wires
  • Assisted users with initial setup of usernames and email accounts
  • Produced technical documentation for IT members and management to assist in troubleshooting and/or installation of new products.
  • Documented troubleshooting steps in Remedy ticketing system
  • Coordinated in home and business technician visit

Confidential, Oakdale, NY

Information Research/Reporting Analyst

Work Environment: Windows 98/2000/NT/XP, MS Office 97/2000, Symantec Ghost, Norton Antivirus, Novell Client


  • Administered an executive management MS Access database used by college president and other cabinet members
  • Collected, verified and compiled college wide information for the development of a common data set
  • Responsible for planning, developing and implementing the collection of information for external filling to federal and state organizations
  • Performed upgrades of executive database from Access97 to Office2000
  • Performed Ad hoc queries upon request

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