We provide IT Staff Augmentation Services!

Help Desk Resume

OBJECTIVE

  • To further my experience and growth In the information technology field: special interest in network support, hardware/software support, helpdesk tier 2, network administrator and other related computer technology positions.

TECHNICAL SKILLS

  • Deployment
  • Data Migration
  • Imaging
  • MS Windows XP
  • MS Windows 7
  • Network Support
  • Wired/Wireless Routing
  • Remote Desktop
  • TCP/IP
  • Active Directory
  • Nortel VPN Client
  • Citrix Support
  • RSA Token Management
  • Printer Hardware
  • Printer Software
  • Malware/Virus
  • Blackberry(BES) iOS Devices
  • MS Office 2007/2010
  • Archive Emails
  • Corrupt Profiles
  • BMC Service Desk Express(Tickets)
  • VMware
  • LanDesk Mangement
  • Novice to:
  • MAC support
  • Cisco Routers

PROFESSIONAL EXPERIENCE

Help Desk

Confidential

Responsibilities:

  • Served as escalation point resolving software/hardware issues from tier 1 staff
  • Record, maintain and update records in the Incident Management system
  • Advise to Directors, CIOs, VPs of client support or technical issues for all clients
  • Cleared malware/spyware/viruses from end users infected machines
  • Backed up end user’s data and upgraded their OS to include all previous software/data
  • Reimaged newly purchased laptops and desktop with up to date Group Policies, VPN client, and necessary hardware installations
  • Deployed and provided technical support for mobile devices such as Blackberry(BES) and iPhone/iPad(iOS)
  • Physically setup and deploy new workstation for new employees or internal moves
  • Provided hardware support for printers throughout the entire building, replacing toner, maintenance kits, fusers, rollers, etc.

Help Desk

Confidential

Responsibilities:

  • Provide desktop support for over 800 clients around the US by phone or remote assistance.
  • Isolate, identify and repair computer equipment
  • Maintained software inventory assets, as well as hardware assets
  • Preformed diagnostics and troubleshooting of system issues
  • Maintained inventory for all equipment, and documented help desk tickets/resolutions
  • Perform system restore and backup of end user equipment including archival of end user data files and installation of operating system software
  • Create logs and documentation for new user training and staff development
  • Consulted with the end user to determine their IT needs and recommended options based on their departmental budget and projected future growth

Hire Now