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Senior Wmos Support Analyst Resume

Brentwood, TN

SUMMARY

  • Result driven professional with more than twenty years of experience in developing reliable IT solutions for complex mission critical business operations such as sales, manufacturing, and marketing.
  • Extensive system design and development experience with IBM midrange systems AS/400, S/34, S/36 and S/8, PCs, Oracle SQL, Unix, Manhattan associates web based WM application, and Ericson E2000 series. Have expertise in all stages of the SDLC - systems analysis, Programming, unit and system testing, troubleshooting, and providing production support.
  • Provided consulting for turnkey IT solutions from hardware evaluation and system software requirements to providing cost and development time estimates.
  • Team player and clear thinker with a high level of efficiency and productivity.

TECHNICAL SKILLS

Databases: DB2400, Oracle, MS Access

Operating Systems: OS400, Windows, MS-DOS, Unix, Linux

Software/Ancillary: MS-Visio, MS-Access,VB, Code/400, MS-Project, Turnover, BRMS, ROBOT, FTP, IFS, MIMIX, Manhattan Associates WMOS, PKMS, JDA

Langauges: Oracle Pl/SQL, MS Sequel SQL, RPG-II, -III, -IV, RPG 400 RPG-ILE, RPG Free, CLP, Synon, AS/SET, OS/400, S/36 SSP, S-36 OCL, QuerryI4OO, BPCS, DFU, Subfiles, SEU, SDA, RLU, DDS, DFU, DBU, COBOL, UNIBOL4OO, HTML, JavaScript, COBOL, DIL

Methodologies: Client Access, TCP/IP FTP,, Lotus Notes, ShowCase, Imrex, SQL/400, Hawkeye, Silvon, Implementer

PROFESSIONAL EXPERIENCE

Confidential - Brentwood, TN

Senior WMOS Support Analyst

Responsibilities:

  • Supporting Manhattan WMOS 2006 and 2008 on Linux open systems platform.
  • Provided guidance and technical support to business users on the appropriate use on Manhattan WMOS.
  • Production support for the application to ensure the integrity, stability and system availability on a 24/7 basis
  • Address issues and root cause resulting from application monitoring to ensure system availibilit.
  • Performed testing against code fix, implement new SDN’s.

Confidential

Senior Programmer Analyst

Responsibilities:

  • Provided Quality control and peer reviews, Implemented new process and modified existing process. Created unit and user test documents. Provided technical support. Participated in QA checks to ensure accuracy and & Reliability of program changes.
  • Identified and documented existing business and IT processes. Created and simplified on call documentation
  • Worked with BRMS Backup and recovery procedures, Work with ROBOT Job scheduler, Worked to upgrade DBU8 to DBU10
  • Created unattended Automated IPL process, Worked with FTP and created FTP procedures, Monitored system performance
  • 24/7 rotation basis supporting the Distribution Centers. Resolved help desk ticket with all details of deployment steps
  • Worked with Itera, Worked with IFS folders, Worked with MQ channels..

Confidential, NJ

Manhattan WMOS Analyst

Responsibilities:

  • Supporting Manhattan WMOS 2006 application for BCF’s Edgewater Park NJ and San Bernardino, CA Distribution centers Implemented Manhattan Associates SDN’s on the WMOS Linux servers Troubleshoot issues with the WM applications, including downloads and uploads to the Host System, performance monitoring, Oracle SQL and other tools. Ability to map and troubleshoot the functional flow of systems including EIS Comlink, MQ, WM and Host business system.
  • Worked with various teams within the company to support the DC’s.. . Created unit and user test documents. Provided technical support.
  • Coordinated with infrastructure teams to get the code built and deployed on the environments.
  • Conduct unit testing, acceptance testing and integration testing to ensure accuracy and & Reliability of program changes.
  • 24/7 rotation basis supporting the Distribution Centers.

Confidential

Lead Programmer Analyst

Responsibilities:

  • Supported Manhattan Associates Web based WMOS 2003 application for Confidential ’s distribution centers at Uxbridge,MA, Burlington, NJ and Jacksonville, FL. This position included troubleshooting using Oracle Sql, working with other IT groups, in addition to documenting procedures and events. Streamlined and helped automate the various day do day operations as scheduled job, Purges, Ilm updates.
  • Provided leadership and technical expertise during the implementation of the Manhattan WMS solution at Confidential ’s Burlington and Jacksonville DC’s.
  • Converted Burlington NJ and Jacksonville FL DC’s reporting on Manhattan’s Performance Management reporting application.
  • Assisted the installation of WM OS at Burlington and Jacksonville DC’s and helped to resolved the post installation issues either caused by the database conversion or application. This required extensive use of Oracle DB updates using PL/SQL.
  • Support on call on a 24/7 rotation basis.
  • SME for Aldon Change management on the client.
  • Identified and created procedures to streamline Wm oracle data base.
  • Created and Implemented Process to Purge Pick ticket related data not being purged correctly due to modifications to the WM base code, but not made to the base WM purge program.
  • Responsible and SME for Performance Manager and day to day running of PM.
  • Created Oracle PL/SQL scripts to find the blocking locks and kill the runaway processes on the scanners.
  • Created standardized PL/SQL script to support the data base update caused mostly by the DB blocking locks and or runaway processes
  • Coordinated with infrastructure teams to get the code built and deployed on the environments.
  • Worked with Load Runner tool to create automated testing scripts for WM and ILM. Created and ran monthly reports to show growth of critical tables. Identify root cause of most preventable issues related to records remaining in a "non purgeable status" and devise a fix for the priority itmes.
  • Created and scheduled DC daily summary report to be sent as email attachment to the management using crystal report and Oracle PL/SQL.

Confidential

Sr. Programmer Analyst

Responsibilities:

  • Responsible for maintenance and production support of PKMS’ and Legacy WMS application to support Confidential various distribution centers on AS400 in compliance with Sarbanes - Oxley and Confidential SDLC Methodology.
  • Worked on Remedy 24/7 on call on weekly basis to resolve various production issues. This requires researching and resolving issues. Part of this is to drill down to and eliminate the root cause. Mentored new team members on how to resolve the issues and what steps needed to be taken to resolve these issues.
  • Analyzed user requirements and prepared functional specifications, Business Requirement Document, and Document of understanding Involved in Confidential Inc. Stabilization process.
  • Identified various issue related to Wrap &Label ASN, Proposed solution, time frame and fixed the issues within the given time frame.
  • Worked with user to point out what is caused by user error and present with the solution on how to avoid these in future. Created trigger program so shat any changes made to scan type Changed Inquiry Program to reflect correctly the Carton scanned manually and Remotely Involved in PKMS Upgrade Version V4R1 from version V2000R1. PKMS Version 2004R1 Project. Retrofitting 2000R1 modified a number of programs into new WMS Version.
  • Installed, tested and implemented Mark Magic Version 5. Participated and Coordinated Confidential Disaster Recovery Procedures.
  • Work with establishing new Distribution center in Montreal, Canada. Also converted existing application to be multilingual English and French as required by law in the Province of Quebec, Canada. .
  • This project is unique because we not only have to set up the new facility in the system but we have to offer a French version of all associate facing screens and reports.
  • Worked with group member and members of other group to set guidelines for coming changes, additions to existing application.
  • On Call, worked with Help Desk and FC’s to resolve on call issue as quickly as possible.
  • Modified Host Apply Server Monitor Interface.
  • Modified SCC Dashboard Monitor to feed for all unprocessed, un-waved, pick tickets in PKMS.
  • Added checks in Cubiscan program to avoid wave erroring.
  • Changed Reorganize PkMS files process to re-organize multiple files at a time and to send e-mail and print error report, if file to be reorganized is locked by another Job the reorgs jobs are now submitted to 3 separate jobQs.
  • Re-Send Weekly Slot IT. Created new programs to Back-up Slot IT file into a number of members defined in data area to be re-send by user a later time.
  • Work with ROBOT Job scheduler
  • OUTQ'S Clean Up Program before daily operations begin to submit Each FC or Group of OUTQ as file as a separate job.

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