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Systems Manager Resume

Richmond, VA

TECHNICAL EXPERTISE:

  • Desktop Support and help desk network technologist with experience with several global enterprises.
  • Experienced Supervisor of Technical personnel.
  • Proficient with MS Office 2000, 2003, TCP/IP, Windows NT, 2000, XP Professional, Vista.
  • Strong written and verbal communication skills, with ability to handle multiple projects and work requests simultaneously.

PROFESSIONAL EXPERIENCE:

Systems Manager

Confidential, Richmond, VA

Responsibilities:

  • Access database administrator for the company's database used to manage their data on which the company managed their billing and reporting data.
  • Also worked closely with outside developer to make major enhancements to the Access database.
  • Administered the CoreXpand website that hosted the different redemption stores.
  • Administered the Campaign Monitor website that was used to email our redemption certificates to clients.
  • Created documentation of the data processing procedures, procedures for working remotely and Microsoft Office applications.

IT Specialist

Confidential, Richmond, VA

Responsibilities:

  • Configured and installed software for user’s desktops and laptops.
  • Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.
  • Re - imaged desktop and laptop computers.
  • Remove hard drives and replaced with imaged hard drives.
  • Maintained desktop software and hardware, and tested and ensured applications were correctly installed and configured on the computer.
  • Troubleshoot problems using scripts and checklists as a guide using the highest level of technical support
  • Displayed ability to manage tasks and meet deadlines in a timely manner.
  • Responsible for installing COTS products, In-House applications, product optimizing, installation of and configuration of network printers, scanners and other PC peripherals.
  • Supported LAN infrastructure including routers, switches, hubs and scanners, as well as Avaya IP Office PBX phone systems, voicemail and programming.
  • On-site installations and rollout for Confidential in the conversion from Lotus Notes to Outlook email software including resolutions of problems resulting from that conversion.
  • As the project lead I represented Confidential in project status updates, procedural questions, documentation and training on the software program and any troubleshooting that might be required.
  • In addition to project lead, I became adept in programming Visual Basic and contributed much to the database program.

IT Specialist - Desk Side Support

Confidential, Richmond, Virginia

Responsibilities:

  • I was responsible for interfacing all levels, including upper management, regarding their computer needs.
  • Provided support for users and troubleshooting issues relating to hardware, software and network connectivity problems.
  • Connection and configuration of peripherals like Printers, hubs, print servers etc.
  • Provided immediate computer repair support for users and, when required, replaced desktop computers.
  • Also, when necessary Installed computer hardware such as hard drives, NIC cards, sound cards, and power supplies.
  • Deliver PC’s to end user's desk and go through delivery checklist to verify all necessary applications were configured and operational.
  • Picked up and returned old PC equipment to designated area and prepare for disposal.

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